4 Replies Latest reply on Jan 21, 2013 1:34 PM by sjpt

    Downloaded Digital Editions but won't install?

    Hazewind

      We are trying to use our Ebooks from our library.

      Using our Home computer- which has Microsoft Windows XP, Home Edition, Version 2002, Service pack 2.
      We have a Pentium 4CPU 1500MHz, 1.49GHz. 512 MB of Ram.

      We use "avast" and have a "firewall" as well.

       

      The EXE.file wouldn't run.


      We had Adobe already in our system previously, however thought it might have upgraded by using the link our library provided. We also had the flash player. 
      So we went to the link that was  provided by our Library see below.

       

      http://hpl.lib.overdrive.com/5DE8E161-0C85-4862-B995-5FF6BE2E4895/10/3 81/en/Default.htm

      Downloaded:Download Adobe Digital Editions

      WE FOLLOWED THIS:

      Getting Started

      Follow these steps to get started with the Adobe Digital Editions:

       

      · Download Adobe Digital Editions ›

      · Run the installer and follow the on-screen instructions.

      · Once installed, open the Getting Started eBook for an overview of the application.

      THEN WE DID THIS:

                                      

      Adobe Digital Editions 2.0 Installers

      Locate your preferred platform and click on it to download the installer. Then run the installer on your machine to install Adobe Digital Editions.

       

      Download Windows (5.61 MB)
      AND THEN WE DID THIS:

      Additional Downloads

      Getting Started with Adobe Digital Editions eBook

      The Getting Started eBook is pre-installed with Adobe Digital Editions 2.0; however, it will not be installed if you install as a standard user (non-admin user). If it is not installed or if you happen to remove it, you can download it using the following link.

        Download Getting Started with Adobe Digital Editions (EPUB, 55 KB)

       

      THEN WE TRIED TO RUN THE PROGRAM AND GOT THIS RESPONSE:

       

      "Adobe reader could not open [(I've tried a few samples before trying the book I ordered from you)] because it is either 
      not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't
      correctly decoded)".

      I did find out that we must have the Digital Editions working "BEFORE" the library sends us the download for the book we
      requested.
      However, we still should have been able to "TEST" using the "Sample books".

      What are we missing???
      Can you help????
      Joanne.