5 Replies Latest reply on Jan 20, 2013 6:37 PM by BobLevine

    Cannot open CS5 Indesign after transferring data

    ytakeda10

      I just bought a new macbook and I transferred all the data to my new one from old one including all the adobe application (CS5 creative suits). I can open illustrator and photoshop on my new macbook, but I cannot open indesign. t just quits every time I try to open it.

      I appreciate if somebody can help me out with this!

        • 1. Re: Cannot open CS5 Indesign after transferring data
          John Hawkinson Level 5

          No crash report, no diagnostics?

          Transferring applications like that isn't really expected to work. I would suggest you should probably uninstall and reinstall, because otherwise there may be a lot more subtle breakages that you haven't noticed yet.

          • 2. Re: Cannot open CS5 Indesign after transferring data
            ytakeda10 Level 1

            Thank you so much for your comment! I guess I should reinstall...
            I get this every time I open:

             

            Process:         Adobe InDesign CS5 [928]
            Version:         7.0.0.355 (7000)
            OS Version:      Mac OS X 10.8.2 (12C2034)
            
            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
            0   dyld                                    0x8fe838d3 ImageLoader::isLinked() const + 11
            1   dyld                                    0x8fe814d3 NSLinkModule + 102
            2   libdyld.dylib                           0x93473303 NSLinkModule + 87
            3   com.adobe.InDesign.Font Manager          0x12b9a898 TINglue_version + 792
            4   com.adobe.InDesign.Font Manager          0x12b9b29f TIN_Startup + 177
            5   com.adobe.InDesign.Font Manager          0x12b1df99 GetPlugIn + 17705
            6   ObjectModelLib.dylib                    0x010511c1 0x1038000 + 102849
            7   ObjectModelLib.dylib                    0x01051adb 0x1038000 + 105179
            8   ObjectModelLib.dylib                    0x01060396 0x1038000 + 164758
            9   ObjectModelLib.dylib                    0x01070c1d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
            10  ObjectModelLib.dylib                    0x0106c244 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
            11  com.adobe.InDesign                      0x00002842 main + 82
            12  com.adobe.InDesign                      0x000027c6 start + 54
            
            • 3. Re: Cannot open CS5 Indesign after transferring data
              John Hawkinson Level 5

              Whoops; in the future, if you're going to post entire crash reports, please post them to http://pastebin.com/ and post a link here. Otherwise the forum is really hard to use with such long posts.

               

              That particular crash looks like the SING problem, see http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

               

              But I would suggest you uninstall/reinstall anyhow.

              1 person found this helpful
              • 4. Re: Cannot open CS5 Indesign after transferring data
                ytakeda10 Level 1

                Ah! I'm so sorry! I will definitely do that and thank you so so much! I really appreciate your help!

                • 5. Re: Cannot open CS5 Indesign after transferring data
                  BobLevine MVP & Adobe Community Professional

                  And fully patch InDesign.

                   

                  Bob