7 Replies Latest reply on Jan 21, 2013 10:00 AM by edu_tiny

    AE CS5 0::42 error on start

    edu_tiny

      Hi all

       

      My AE CS5 has started crashing on start after changing my preferences.

       

      I've been working without any problem with CS5 for years on the same computer. Recently, i formatted and re-installed it and installed CS5 again. I played around with it for a few days and today i changed my preferences. After changing Cache Folder it gave me an error (don't remember exactly, but i think it may have been related with the choosed folder, in Windows\Temp) and crashed. After that I've been having the same error on start:

       

      After Effects error: Last registered message: <5920> (this number has changed) <AppDirs> <5> Required Dir = C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\Required


      AE can't continue. etc etc... (0 :: 42)

       

      I've followed the recommended solving paths: uninstall CS5, clean using Adobe Removal Tool and re-install, also deleting Prefs folder in AppData\Roaming\ folder and un-installing Quicktime. None of them worked. So, here I am.

       

      I work on a

      HP DV6 Laptop

      Intel i7 Q720 @ 1.60 GHz

      4GB RAM

      ATI Radeon HD 5650

       

      Thanks to anyone giving any hint.

        • 1. Re: AE CS5 0::42 error on start
          edu_tiny Level 1

          I forgot, using Windows 7 SP1 Home Edition

           

          And Windows and AE are fully updated.

          • 2. Re: AE CS5 0::42 error on start
            Mylenium Most Valuable Participant

            Check the System Event Viewer and provide the info there.

             

            Mylenium

            • 3. Re: AE CS5 0::42 error on start
              edu_tiny Level 1

              Hi Mylenium

               

              Thank you for listening.

               

              I've checked the Event Viewer and this is the provided info. Please, tell me if you need more info.

               

              -System

               



              -Provider



              [ Name] Application Error

               



              -EventID1000

               




              [ Qualifiers] 0



              Level2



              Task100



              Keywords0x80000000000000


              -TimeCreated

               




              [ SystemTime] 2013-01-21T14:25:16.000000000Z



              EventRecordID6008



              ChannelApplication



              ComputerHP_DV6



              Security
              -EventData

               



              AfterFX.exe


              10.0.0.458


              4bb2fd36


              CoolType.dll


              5.7.82.7449


              4b7b1af3


              c0000005


              00000000000739ea


              ee4


              01cdf7e318f55dd7


              C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\AfterFX.exe


              C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\CoolType.dll


              60018d53-63d6-11e2-9f22-c28e14d9a14d

               

              -System

               



              -Provider



              [ Name] Windows Error Reporting

               



              -EventID1001

               




              [ Qualifiers] 0



              Level4



              Task0



              Keywords0x80000000000000


              -TimeCreated

               




              [ SystemTime] 2013-01-21T14:25:21.000000000Z



              EventRecordID6009



              ChannelApplication



              ComputerHP_DV6



              Security
              -EventData

               



              16079963


              4


              APPCRASH


              No disponible


              0


              AfterFX.exe


              10.0.0.458


              4bb2fd36


              CoolType.dll


              5.7.82.7449


              4b7b1af3


              c0000005


              00000000000739ea








              C:\Users\Edu\AppData\Local\Temp\WERFE8.tmp.WERInternalMetadata.xml


              C:\Users\Edu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AfterFX.exe_2a5e13 7aefab45f3e322e089b7afa8f63ced989c_14fa21a4





              0


              60018d53-63d6-11e2-9f22-c28e14d9a14d


              0
              • 4. Re: AE CS5 0::42 error on start
                Mylenium Most Valuable Participant

                CoolType.dll

                 

                You have the "bad font" blight. Check your fonts and remove any that you may have added recently.

                 

                Mylenium

                • 5. Re: AE CS5 0::42 error on start
                  edu_tiny Level 1

                  I've removed recent fonts, reset to default ones, cleaned up Registry using CCleaner, deleted Prefs folder at AppData\Roaming and uninstalled-reinstalled.

                   

                  Nothing worked. Do you have another idea of what may be causing the problem?

                  • 6. Re: AE CS5 0::42 error on start
                    Mylenium Most Valuable Participant

                    It's definitely a font issue. Updated your graphics driver recently? If so, invalid cached font info may be used. Likewise, deleting the Windows font cache file in your system folder may help.

                     

                    Mylenium

                    • 7. Re: AE CS5 0::42 error on start
                      edu_tiny Level 1

                      Ok, Mylenium. Thanks a lot.

                       

                      I'll try to fix it and post the solution if i get one.