1 Reply Latest reply on Jan 21, 2013 5:07 AM by Steve Grisetti

    Elements 11 - new install Faulting module

    simcfc73

      Hi,

       

      I have recently purchased 2 licenses for my school of Elements 11 but they won't start. Looking at the other thread relating to the event log below it talks about the location of the start menu being wrong and pointing to a MS fix but I have tried that and it still doesn't work.

       

      I am using mapped drives for everyones home folders. When I startup Elements I get 2 event log as listed below.

       

      I have the latest drivers for my graphics card and mb. Can anyone offer some advise please.

       

      Faulting module name: UIFramework.dll, version: 11.0.0.0, time stamp: 0x5041cd7b

      Exception code: 0xc0000005

      Fault offset: 0x0007a3be

      Faulting process id: 0x638

      Faulting application start time: 0x01cdf7d085ba03da

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\UIFramework.dll

      Report Id: c5365442-63c3-11e2-9249-00270e2fe1d0

       

      Fault bucket 3177383960, type 1

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

      Problem signature:

      P1: Adobe Premiere Elements.exe

      P2: 11.0.0.0

      P3: 5041d27e

      P4: UIFramework.dll

      P5: 11.0.0.0

      P6: 5041cd7b

      P7: c0000005

      P8: 0007a3be

      P9:

      P10: