11 Replies Latest reply on Jan 25, 2013 4:20 PM by chris.campbell Branched to a new discussion.

    Problems with Flash Player

    Meetaa

      I have Win 7 and IE9 ..m trying to install flash player but its not working..everytime i try opening my game it asks me to download Flash..reinstalling it also didn't work for me...my shockwave flash object is enabled and i have disabled the activex filtering.

        • 1. Re: Problems with Flash Player
          chris.campbell Adobe Employee

          Does Flash Player load when you visit this page?  If so, what version is reported installed?

           

          http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

          • 2. Re: Problems with Flash Player
            Meetaa Level 1

            No, I see the blank box..

            • 3. Re: Problems with Flash Player
              chris.campbell Adobe Employee

              Could you try installing our latest Flash Player 11.6 labs release and let me know if that makes a difference?  My initial guess would have been that your ActiveX object wasn't enabled or filtering was turned on, but you've checked that.  What version was displayed in IE's manage add-ons dialog when you inspected Shockwave Flash Player?

               

              Thanks,

              Chris

              • 4. Re: Problems with Flash Player
                Meetaa Level 1

                Thanks Chris. The Shockwave Flash Object version is 11.5.502.146. I uninstalled it and tried installing 11.6 beta from the adobe labs but the installation failed giving the error msg ActiveX flash object could not be registered.

                 

                Thanks

                -Meeta

                 

                 

                 

                • 5. Re: Problems with Flash Player
                  Meetaa Level 1

                  I have the admin account, so there should not be any write permission issue. Below is the log file i copied from system32\macromed\flash

                   

                  =O====== M/11.6.602.146 2013-01-22+03-26-51.057 ========
                  0000 [I] 00000010 "C:\Users\MEETA\AppData\Local\Temp\{072FDA98-69F3-4C64-AE14-95082A3E694E}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 1 -au 4294967295
                  0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                  0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0005 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_146.ocx
                  0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_146_ActiveX.exe
                  0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_146_ActiveX.dll
                  0008 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                  0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0010 [W] 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_146.ocx 8002801C
                  0011 [I] 00000018
                  0012 [E] 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_146.ocx 8002801C
                  =X====== M/11.6.602.146 2013-01-22+03-26-52.726 ========

                  • 6. Re: Problems with Flash Player
                    Meetaa Level 1

                    Very strange thing I noticed is that all my games work perfect in Safe Mode.

                    • 7. Re: Problems with Flash Player
                      chris.campbell Adobe Employee

                      I'm looking into the install error.  My hunch is that there's a permission issue that's blocking the ActiveX control from being registered.  While we wait for the install team to get back to me, please try running the script outlined in the FAQ below that attempts to correct registry, file and folder permissions.

                       

                      How do I fix Windows permission problems with Flash Player?

                       

                      As for safe mode fixing the games, this leads me to believe that there's some other utility/service that is being loaded on normal startup that is blocking Flash from working.  This is usually caused by security/virus/ad blocking software.  Try disabling these to see if that makes a difference.

                       

                      Thanks,

                      Chris

                      • 8. Re: Problems with Flash Player
                        Meetaa Level 1

                        The batch file didn't help. I have reinstalled 11.5.502.146 object 40 times but nothing seems to work..I have also uninstalled IE9, now I have IE8 but still every time I try opening my game it asks me to install flash...its been two days and things are not working out

                         

                         

                        Meeta

                        • 9. Re: Problems with Flash Player
                          chris.campbell Adobe Employee

                          I talked with our installer team and they told me that the error you received was due to inadequate registry access when trying to register the active x control.  Can you try the following:

                           

                          1. In your start menu, type cmd

                          2. Right click the command prompt icon that is found and select "run as administrator"

                          3. Type "cd:\C:\Windows\system32\Macromed\Flash\" and hit enter

                          4. Type "regsvr32 Flash64_11_6_602_146.ocx"

                           

                          What does the dialog that appears say?

                           

                          Thanks,

                          Chris

                          • 10. Re: Problems with Flash Player
                            Meetaa Level 1

                            Thanks for ur help Chris ...

                            The msgbox had this msg "The module "flash64_11_6_602_146.ocx" was loaded but the call to dllregisterserver failed with error code 0x80070005"

                             

                            Can we do a desktop sharing session Chris, I will uninstall this version and install 11.5.502.146 and u can check why it does not work in normal mode. What is that process/service which is not there in Safe mode and runs in normal mode, which prevents flash to work.

                             

                            There is another information, not sure if it is of any help or not ..I have downgraded to IE8 and when I load the adobe flash player webpage (http://get.adobe.com/flashplayer/?promoid=JZEFT), it shows a warning msg (Yellow triangle) in the bottom left corner which says

                             

                            Webpage error details

                            User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3)
                            Timestamp: Fri, 25 Jan 2013 07:26:19 UTC


                            Message: Library not registered.

                            Line: 182
                            Char: 4
                            Code: 0
                            URI: http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/swfobject.js

                             

                            Thanks

                            Meeta

                            • 11. Re: Problems with Flash Player
                              chris.campbell Adobe Employee

                              I'd be happy to help, though I can't make any promisses that I'll be able to solve this issue.  This is definitely not normal behavior.

                               

                              Please send email to ccampbel@adobe.com and we can schedule something for next week.

                               

                              Thanks,

                              Chris