Hello, can anyone help please?
we are a children's hospice and we have had to reinstall
contribute and keep getting the following error message, and we
need to get it sorted so we can update our website.
Your ftp username or password is incorrect, please check your
connection information or contact your administrator.
did you originally start contibute with a connection key from
your administrator? if so, can you start the reinstalled version
the same way? (the file extension is stc). However, if not, you
need the ftp username and password to connect to your hosting
company. You could try contacting them if you don't have access to
your administrator . . . good luck, julie
Thank you for your reply, no we did not have a connection key
just ftp, username and password. now we have reinstalled the
software on a completely different computer none of the login