7 Replies Latest reply on Feb 13, 2013 1:07 PM by Noel Carboni

Problems with tif files in CS6

queen.wild Jan 21, 2013 1:15 PM

I have created layered templates in CS6. I've saved them both as psd and tif formats (an industry requirement). I have no problems reopening the files but some of my colleagues get an error when opening the tif file. This is the error message "This document contains unknown data which will be discarded to keep layers editable. To preserve the original appearance instead choose flatten to load composite data as a flattened image." Anyone help figuring out what is causing this error would be appreciated.

Thank you!

1. Re: Problems with tif files in CS6

Noel Carboni Jan 21, 2013 1:48 PM (in response to queen.wild)

Do they have equally new (or newer) versions of Photoshop as compared to yours?

If not, is it possible you've used a feature that their versions are incapable of understanding? Something like a layer stroke, or too-deep nesting of groups, or several other things that have been added to new versions.

-Noel
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2. Re: Problems with tif files in CS6

queen.wild Jan 21, 2013 2:03 PM (in response to Noel Carboni)

One of the people who tried to open it is using CS5 and the other is using PSE11 and I did think of this possibility. But I'm new to CS6 and I'm pretty sure I haven't used anything that I haven't used in PSE9 in the past. All of the layers have been rasterized except for drop shadows but I'm using purchased layer styles that I orifinally had installed in PSE9.
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3. Re: Problems with tif files in CS6

queen.wild Feb 13, 2013 8:16 AM (in response to queen.wild)

Me again. I now know of one other person who has the same problem - running CS6 on a mac. The templates layered files open fine for her (and me) but when someone else tried to open them they got the same error message.
Anyone have any ideas about what's causing this? We are making a product to sell and it doesn't inspire a lot of confidence when our customers open up a file and get this message!
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4. Re: Problems with tif files in CS6

Chris Cox Feb 13, 2013 8:17 AM (in response to queen.wild)

You did use data that the older version doesn't understand. That's why the message is there.
It is not an error message, just information and warning you that the document contained data that the older version cannot read.
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5. Re: Problems with tif files in CS6

queen.wild Feb 13, 2013 8:46 AM (in response to Chris Cox)

What data did I use? I didn't do anything that I haven't done in previous versions.
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6. Re: Problems with tif files in CS6

Chris Cox Feb 13, 2013 8:48 AM (in response to queen.wild)

I don't know - I don't have your document to examine.
It could be text layers, vector shapes, etc. Anything that contains data new to CS6 could generate that warning in previous versions.
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7. Re: Problems with tif files in CS6

Noel Carboni Feb 13, 2013 1:07 PM (in response to queen.wild)

Would you be willing to post a file you're having trouble with online so others could look into it?

-Noel
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