1 Reply Latest reply on Jan 22, 2013 11:04 AM by jeromiec83223024 Branched from an earlier discussion.

    Flash is Crashing in Chrome on Farmtown


      I too am having trouble.

      Why is Flash crashing when on Facebook?  Playing the Facebook game FARMTOWN is terrible lately since Flash player is constantly crashing.

      I use Google Chrome, am on my older lap top which has XP as OS installed.  However was crashing constantly on my newer lap top also.  Newer has Windows 7 Home Premium OS.

      Have heard that due to the many complaints about crashes and causing systems to run very slow that there will be a replacement for Flash soon.  Who makes it and where and how soon can I get it?  Have taken to referring to Flash as that CRASH program.  I'm not alone with these problems BTW, many of us are hoping it's true about a new better program being develped.  Is it Adobe developing a replacement?

      Can anyone please tell me why Flash is crashing all the time?

      Thank you for any and all help here.


        • 1. Re: Flash is Crashing in Chrome on Farmtown
          jeromiec83223024 Adobe Employee

          I've branched your post into a new conversation, so that we can troubleshoot it in a sensible way.


          We need to treat your two computers as separate problems until we know for sure that they're not.  This will help us be much more effective in troubleshooting the problem.  Pick one to start with, and when we get it figured out, we'll go look at the other one.


          There are two Flash Players for Chrome.  The newest version is basically a complete rewrite of Flash Player for Chrome's modern Pepper Plug-In API (PPAPI).  Chrome Pepper has only been around for a few months, and it is not as stable as the more mature NPAPI (Netscape Plug-In API) that has been continuously under development for well over a decade.  We will continuously improve the PPAPI implementation in the same spirit as we have older player versions, and you'll see better performance and stability as that product matures.


          My first recommendation would be to download and install the NPAPI version of Flash Player, and enable it in Chrome.


          1. To do this, download the Flash Player NPAPI Plug-In Installer for Windows here: 
          2. Exit Chrome
          3. Run the Installer
          4. Launch Chrome
          5. Type chrome://plugins in the browser tab. 

          6. Expand Details, in the upper-right area of the screen, if needed.

          7. Click Disable for the PPAPI (out-of-process) Flash plug-in Type.
          8. There should be at least one NPAPI Flash plug-in listed below the PPAPI Flash plug-in.  Make sure that at least one NPAPI Flash plug-in is enabled. (Click the word Disabled to Enable one.)
          9. If no NPAPI Flash plug-in is listed, the installation was not successful.  This is typically because Chrome was not fully exited during installation.  Reboot, run the installer again and re-launch Chrome.


          If this doesn't resolve the problem, let's switch it back to the PPAPI version to minimize the variables.  We now know that the crash is not specific to the PPAPI player. 


          The next major source of stability issues is related to Hardware Acceleration.  This typically points back to the hardware or associated drivers on your system.  Updating to the most current drivers, and/or disabling hardware acceleration altogether will resolve the stability problems, if that's what is happening.


          The following troubleshooting steps will show you how to disable Hardware Acceleration (this is a very helpful diagnostic step, but may ultimately be too slow to make the game enjoyable), and how to collect detailed information on your computer's hardware and drivers.


          Basic Troubleshooting Info


          To help troubleshoot we'll need the following system information:

          - Operating system

          - Browser

          - Flash Player version - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html


          The first step is to work through the video troubleshooting guide for your operating system, here:

          - Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

          - Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm


          When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

          - Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

          - Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users


          If you're still seeing instability, please download the latest Firefox and give that a shot.  I'm curious to know it's specific to Chrome.  Also, the crash reporting capabilities in Firefox are much easier for us to collect and work with.