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Since this is a user to user forum, with a rare appearance by an Adobe employee, you need to contact Adobe
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know
>switching to an Adobe Teams account
Do you have a service contract and a special number to call for support?
I have looked at that already and like I said in my original post, when I try to download and install manually I get this error code: U44M2I218.