4 Replies Latest reply: Jan 29, 2013 2:08 AM by Peter Grainge RSS

    Cloud v Perpetual Licenses

    Peter Grainge CommunityMVP
    Peter Grainge Jan 23, 2013 7:52 AM

      I installed the Adobe Application Manager on a machine but to the best of my knowledge I did not actually install any of the apps. I think it was the early days of Creative Cloud and I was just looking to see how it worked.

       

      If I open AAM, it shows Illustrator as having an Update but I am 99% certain that app was installed as part of Adobe Technical Communication Suite 4 rather than using the Creative Cloud licence.

       

      How can I tell whether an app has been installed as part of Creative Cloud or under a Perpetual Licence please?

       

      I do see that in the Help menu for Illustrator there is an option to Complete/Update Adobe ID Profile. Is that a clue?

       

      My main objective is to ensure that the Creative Cloud licence is not used on any of the machines except one. There must be some way of knowing what machines are using what licences.

       

      ________________________________________

       

      Peter Grainge

      www.grainge.org

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        • 1. Re: Cloud v Perpetual Licenses
          David__B Employee Hosts
          David__B Jan 25, 2013 3:24 PM (in response to Peter Grainge)

          Hi Peter,

           

          You can determine whether Illustrator CS6 is licensed as part of the Technical Communication Suite or Creative Cloud based on the product version. Retail copies such as those included with TCS will be 16.0.x and those licensed with Creative Cloud will be 16.x (with the x being anything greater than 0). My version for example is 16.2, a Creative Cloud version. You can get the version number by going to Help>About Illustrator.

           

          Hope that helps,

           

          -Dave

          • 2. Re: Cloud v Perpetual Licenses
            Peter Grainge CommunityMVP
            Peter Grainge Jan 28, 2013 1:29 AM (in response to David__B)

            Hi David,

             

            Thank you, that confirmed the version of Illustrator was from TCS.

             

            I notice that on at least two machines, Adobe Application Manager has a working desktop shortcut but the app is not shown in Programs and Features. There is no apparent way to uninstall it. Also it picks up any version of an app, not just the Creative Cloud versions.

             

            Is there a reason for Adobe Application Manager being installed if Creative Cloud versions are not installed and is there a reason for it not showing in Programs and Features?

             

            ________________________________________

             

            Peter Grainge

            www.grainge.org

            • 3. Re: Cloud v Perpetual Licenses
              David__B Employee Hosts
              David__B Jan 28, 2013 8:02 AM (in response to Peter Grainge)

              Hi Peter,

               

              The Adobe Application Manager was being used before Creative Cloud but just wasn't directly accessible to users. It is used for installing updates for both retail and subscription products. The desktop shortcut can be removed (just the shortcut itself) as Help > Updates can still be used to initiate it without the shortcut. It doesn't have a separate uninstaller in Programs and Features because it is required for all CS6 products. When you uninstall all CS6 apps it gets uninstalled automatically. It works similar to Bridge CS6 (gets installed/uninstalled along with other programs and doesn't have a separate way to be removed individually).

               

              Technically it is possible to remove the Adobe Application Manager by itself using the Adobe cleaner tool, but this would only be needed in edge case scenarios, like it was damaged or didn't install correctly, as it would still get reinstalled automatically when applying updates.

               

              Hope that helps,

               

              -Dave

              • 4. Re: Cloud v Perpetual Licenses
                Peter Grainge CommunityMVP
                Peter Grainge Jan 29, 2013 2:08 AM (in response to David__B)

                Hi Dave,

                 

                Thank you for your clear explanation. All understood.

                 

                ________________________________________

                 

                Peter Grainge

                www.grainge.org