1 Reply Latest reply on Jul 24, 2014 1:06 AM by OFHmedia

    Unknown recorder error CS6 premiere pro


      I know work with CS6 for over 7 months. Always smoothly till this week. I wanted to capture a film via tape (sony HVR-V1E), my system diretly gave the following message: unknown recorder error. I klicked "okay" and gladly, I thought,  it started to capture the whole tape. It looked great on my canvas.

      I have edit the film but when I look at the final film on HD TV screen, I see a lot of noise, the footages are in bad shape. Cant sent that to my customer.

      Also Premiere Pro crashed a couple of times while editting. It never did that before/

      Some extra information. Maybe it has nothing to do with the above mentioned problem but still I want to write it down, one never knows. This is the only thing that is changed on my system:

      Working on an iMac (with SSD), Quicktime needed an extra mpeg2 component for footages from a camcorder. Have replace the quicktime with a backup. Does that cost the problem?


      I am on Lion Mountain. Have an SSD. The Suite is on the SSD, the footages on another internal drive.


      What I have done already to solve this:

      - checked google and checked this forum and checked, read and searched for hrs.

      - checked if there were faillures on my SSD or the other HD drive (HD2, where I keep my footages)

      - Updated my suite

      - project sequence is HD 1440x1080

      - Checked the footages if they were HD, and they were. (I am in Europe, so in PAL, 25 frames_

      File Path: /Volumes/Macintosh HD 2/Video/project/xxxx.mpeg

      Type: MPEG Movie

      File Size: 67,3 MB

      Image Size: 1440 x 1080

      Frame Rate: 25,00

      Source Audio Format: 48000 Hz - compressed - Stereo

      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

      Total Duration: 00:00:20:16

      Pixel Aspect Ratio: 1,3333

      - firewire is 800 (from camera connected to imac with an adapter from FW400 to FW 800, was never a problem).

      - Have checked the above mentioned values with earlier projects and they are the same values. Earlier projects are very clear and really HD, nice to watch.

      - loaded the files into iMovie and also into FCP 7. output was the same problem

      - exported the final film to H.264

      - Exported the final film via Media Encoder

      - HD (both) have >125 gig space not used.

      - Put the footages on the SSD, thats where PPR is installed

      - cleaned the media caches

      - checked it on our HD smart TV and the output of the tape is fine, sharp.


      What can I try more. Please your help, the deadline is friday.. so I have one day to solve this problem/

      Thanks in advance.

        • 1. Re: Unknown recorder error CS6 premiere pro

          INEF1- Have you got an answer to this-Premiere pro cs 6 have started with me:
          It comes up with Blackmagic design intensity shuttle usb 3.0 and with the direct firewire into the pc.

          I have:
          -Installed latest updates

          - change the firewire

          -Taking out the firewire card and re inserted it
          -reset bios
          -Tried capturing through the live editing desk DATAVIDEO SE-500-that captured for about 39minutes but then same problem.


          2nd-It gives a low level error occurred capture device..I've look through the forums but don't find any related to this  capture device error