19 Replies Latest reply: Feb 3, 2013 5:49 AM by michaelthiel RSS

    16.0.4 Update has corrupted Illustrator

    thinksinc

      Just tried applying the latest 16.0.4 and it has corrupted Illustrator, which now crashes upon opening.

       

      Error log is below, but if I try to run the updater again (it still shows up as an available update in Adobe Application Manager), I get the following error log:

       

      Installation failed. Error Code: U44M1P7

       

      How can this be fixed?

       

       

      ----------

       

      Complete Crash log:

       

      Process:         Adobe Illustrator [828]

      Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Identifier:      com.adobe.illustrator

      Version:         691 (16.0.4)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [345]

       

       

      Date/Time:       2013-01-24 09:49:34.844 -0800

      OS Version:      Mac OS X 10.7.5 (11G63b)

      Report Version:  9

       

       

      Interval Since Last Report:          169177 sec

      Crashes Since Last Report:           7

      Per-App Crashes Since Last Report:   4

      Anonymous UUID:                      48C1DF7D-0E42-49C7-882D-800A561FDE7E

       

       

      Crashed Thread:  0

       

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

       

       

      Application Specific Information:

      dyld: launch, loading dependent libraries

       

       

      Dyld Error Message:

        Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

        Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

        Reason: image not found

       

       

      Binary Images:

             0x100000000 -        0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

             0x101ab9000 -        0x1027feff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

             0x102811000 -        0x10287ffef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

          0x7fff69a55000 -     0x7fff69a89baf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld

          0x7fff8bf3c000 -     0x7fff8c255fff  com.apple.Foundation (6.7.2 - 833.25) <F6584E06-7C8F-3422-AF84-3AA58EC67935> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff8c404000 -     0x7fff8c404fff  com.apple.ApplicationServices (41 - 41) <E23F1CED-C0FB-35A8-9657-484C5E6A32AE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

          0x7fff8f067000 -     0x7fff8f067fff  com.apple.Cocoa (6.6 - ???) <9E3D4787-A2CE-38E0-BEF8-E5DA63B6E6A1> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

          0x7fff8f774000 -     0x7fff8f774fff  com.apple.CoreServices (53 - 53) <97E086D0-20B4-3BB4-BEE2-04EE5700D55B> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

          0x7fff90a9b000 -     0x7fff90a9bfff  com.apple.Carbon (153 - 153) <51D75B5A-3F04-32C9-BBA4-A96AF6E3FDFA> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

          0x7fff935c3000 -     0x7fff941c9fff  com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

       

       

      Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f32

      Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

      Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)

      Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

      Network Service: USB Ethernet, Ethernet, en3

      Serial ATA Device: APPLE SSD SM256E, 251 GB

      USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

      USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x1a120000 / 4

      USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x1a124000 / 7

      USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc529, 0x1a123000 / 6

      USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x1a121000 / 5

      USB Device: Apple USB Ethernet Adapter, apple_vendor_id, 0x1402, 0x1a121400 / 9

      USB Device: OWC Mercury Elite-AL Pro RAID, 0x23a4, 0xc425, 0x1a121200 / 8

      USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

      USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

      USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

      USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5

      USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

      USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6

      USB Device: AudioQuest DragonFly, 0x21b4, 0x0081, 0x14100000 / 1

        • 1. Re: 16.0.4 Update has corrupted Illustrator
          DrStrik9 Community Member

          I'd just bite the bullet and call Adobe Technical Support. Be prepared to wait.

           

          800-833-6687 - Monday-Friday, 5am-7pm PST

           

          Good luck.

          • 2. Re: 16.0.4 Update has corrupted Illustrator
            Nishant Kumar Thakur Employee Hosts

            Hi,

            Could you please jump-in to the connect room at https://my.adobeconnect.com/_a295153/pr-issues/  as we may have to take a look at your machine?

            Please drop me a mail at nthakur@adobe.com just before you intend to connect over the connect room.

             

            Thanks and Regards,

            Nishant Kumar Thakur

            • 3. Re: 16.0.4 Update has corrupted Illustrator
              Nishant Kumar Thakur Employee Hosts

              Hi,

              Could you please jump-in to the connect room at https://my.adobeconnect.com/_a295153/pr-issues/  as we may have to take a look at your machine?

              Please drop me a mail at nthakur@adobe.com just before you intend to connect over the connect room.

               

              Thanks and Regards,

              Nishant Kumar Thakur

              • 4. Re: 16.0.4 Update has corrupted Illustrator
                thinksinc Community Member

                Hi Nishant, I had a project due so I ended up having to reinstall Illustrator. It looks like the 16.0.4 update is no longer posted, so I can't attempt upgrading again.

                 

                -R

                • 5. Re: 16.0.4 Update has corrupted Illustrator
                  swinili Community Member

                  Same problem here, nothing works any more, since doing the upgrade...try to reinstall...

                  • 6. Re: 16.0.4 Update has corrupted Illustrator
                    swinili Community Member

                    Process:         Adobe Illustrator [10720]

                    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                    Identifier:      com.adobe.illustrator

                    Version:         ??? (???)

                    Code Type:       X86-64 (Native)

                    Parent Process:  launchd [217]

                     

                    Date/Time:       2013-01-25 19:06:48.754 +0100

                    OS Version:      Mac OS X 10.6.8 (10K549)

                    Report Version:  6

                     

                    Interval Since Last Report:          4208821 sec

                    Crashes Since Last Report:           817

                    Per-App Crashes Since Last Report:   3

                    Anonymous UUID:                      C8F7629A-E5BA-4292-8785-985A69E027D1

                     

                    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

                    Exception Codes: 0x0000000000000002, 0x0000000000000000

                    Crashed Thread:  0

                     

                    Dyld Error Message:

                      Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

                      Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                      Reason: image not found

                     

                    Binary Images:

                        0x7fff5fc00000 -     0x7fff5fc3be0f  dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

                     

                    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.5 GHz, 4 GB, SMC 1.27f3

                    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB

                    Memory Module: global_name

                    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.42.4)

                    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

                    Network Service: AirPort, AirPort, en1

                    Serial ATA Device: Hitachi HTS723232L9A360, 298,09 GB

                    Parallel ATA Device: MATSHITADVD-R   UJ-867

                    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000 / 2

                    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0231, 0x5d200000 / 3

                    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

                    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2

                    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x820f, 0x1a110000 / 3

                    • 7. Re: 16.0.4 Update has corrupted Illustrator
                      guitar666

                      Thinksinc, exactly the same thing happened to me (MacBook Pro Retina, OS 10.8.2), and we are probably not alone.  To correct the problem, one should uninstall ALL Adobe products and then re-install ONLY the Illustrator and upgrade it (re-installing the rest of Adobe products and upgrading them subsequently).  Yes, this works, but all this exercise resulted in 2 irreparable damages of the resource header, one irreparable damage of Property List data and one irreparable damage of permissions – all these can cause system instability.  My MacBook Pro (that never ever froze before) already froze 5 times (all of them were "hard freezes" when you cannot move the cursor) after this exercise....have to re-install the OS 8.2....hopefully, this did not happen to you or others....such a waste of time...

                      • 8. Re: 16.0.4 Update has corrupted Illustrator
                        ultrablond

                        I had the same issue with the update. It looks like I'll be doing some reinstalling today.

                        • 9. Re: 16.0.4 Update has corrupted Illustrator
                          DAJ

                          I'm having the same problem

                          Process:     Adobe Illustrator [36987]
                          Path:        /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
                          Identifier:  com.adobe.illustrator
                          Version:     691 (16.0.4)
                          Code Type:   X86-64 (Native)

                          Parent Process:  launchd [152]

                          User ID:     501

                           

                          Date/Time:   2013-01-27 07:49:01.829 -0500
                          OS Version:  Mac OS X 10.8.2 (12C60)

                          Report Version:  10

                           

                          Interval Since Last Report:      1118527 sec
                          Crashes Since Last Report:       12

                          Per-App Crashes Since Last Report:   5

                          Anonymous UUID:                 

                           

                          Crashed Thread:  0

                           

                          Exception Type:  EXC_BREAKPOINT (SIGTRAP)

                          Exception Codes: 0x0000000000000002, 0x0000000000000000

                           

                          Application Specific Information:

                          dyld: launch, loading dependent libraries

                           

                          Dyld Error Message:

                            Symbol not found: __ZN2ai3app5AIApp11GetAppIconsERSt6vectorIhSaIhEES5_

                            Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                            Expected in: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaai.framework/Versions/A/dvaai

                          in /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                          ***************

                           

                          First time it happened I reinstalled Illustrator and AI launched again, but when I manually installed the 16.0.3 update to get back to where I was before the 16.0.4 update, Illustrator failed to launch again. Reinstall.

                           

                          Foolishly I re-tried the 16.0.4 update again (above. The installer almost completes and then seems to freeze (for me anyway) at 93.6%, and I'm back to re-installing.

                          • 10. Re: 16.0.4 Update has corrupted Illustrator
                            D Herrick Community Member

                            Same exact thing happened to me recently, can't use Illustrator, nice job Adobe.

                             

                            Adobe Illustrator CS6 Update (version 16.0.4)

                            Installation failed. Error Code: U44M1P7

                             

                            Have to reinstall.

                            • 11. Re: 16.0.4 Update has corrupted Illustrator
                              PECourtejoie CommunityMVP

                              I was I talk with an AI trainer who suffered from the issue as well... I can contact her if the AI team needs it.

                              • 12. Re: 16.0.4 Update has corrupted Illustrator
                                rbhunwal Employee Hosts

                                Are you using any 3rd party clean up tools for disk cleanup ? I guess this may effect some adobe files

                                 

                                ~MBMSumraat

                                • 13. Re: 16.0.4 Update has corrupted Illustrator
                                  DAJ Community Member

                                  Nope. No third party tools here.

                                   

                                  -DAJ

                                  • 14. Re: 16.0.4 Update has corrupted Illustrator
                                    michaelthiel

                                    Same here with my Illustrator: Installation failed, Error U44M1P7

                                     

                                    :-((

                                    • 15. Re: 16.0.4 Update has corrupted Illustrator
                                      Nishant Kumar Thakur Employee Hosts

                                      Hi All,

                                       

                                      You could again try updating Illustrator after restarting your machines. You would be able to do so now.

                                      For users who have unusable AI; since you wouldn't be able to navigate to 'Help->Updates'; please navigate to '/Applications/Utilities/Adobe Application Manager/core' and launch 'Adobe Application Manager.app' to initiate Updater. You could also do the same if you have other Adobe Apps (the usual 'Help->Updates').

                                       

                                      Thanks and Regards,

                                      Nishant Kumar Thakur

                                      • 16. Re: 16.0.4 Update has corrupted Illustrator
                                        michaelthiel Community Member

                                        Hi,

                                         

                                        still doesn't work! restarted machine and startet Adobe Updater before anything else. Same error again! Unable to start AI...

                                         

                                        Any other solutions?

                                        • 17. Re: 16.0.4 Update has corrupted Illustrator
                                          Nishant Kumar Thakur Employee Hosts

                                          Hi michael,

                                           

                                          Could you please jump-in to the connect room at https://my.adobeconnect.com/_a295153/pr-issues/  as we may have to take a look at your machine?

                                           

                                          Thanks and Regards,

                                          Nishant Kumar Thakur

                                          • 18. Re: 16.0.4 Update has corrupted Illustrator
                                            Nishant Kumar Thakur Employee Hosts

                                            Hi,

                                             

                                            I found the following in the log files :-

                                             

                                            01/30/13 12:04:52:387 | [ERROR] |  | OOBE | DE |  |  |  | 7213 | DS015: Unable to read symlink target of source file "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/CodeResources"(Seq 2)

                                            01/30/13 12:04:52:387 | [WARN] |  | OOBE | DE |  |  |  | 7213 | DW063: Command ARKCopySymlinkCommand failed.(Seq 2)

                                             

                                            To get rid of this issue, please follow the following steps:-

                                            1. 1. Uninstall AI CS6 using “Remove preferences” in the uninstallation dialog.
                                            2. 2. Manually remove the folder “Adobe Illustrator CS6” from “/Applications”.
                                            3. 3. Reinstall AI CS6
                                            4. 4. Apply patch 16.0.4 through “Help->Updates”

                                             

                                            Please let me know if you have any concerns/doubts.

                                             

                                            Thanks and Regards,

                                            Nishant Kumar Thakur

                                            • 19. Re: 16.0.4 Update has corrupted Illustrator
                                              michaelthiel Community Member

                                              Nishant,

                                               

                                              thanks for your help. Only reinstallation fixed the issue.

                                               

                                              Cheers,

                                               

                                              Michael