5 Replies Latest reply on Jan 27, 2013 3:08 PM by NIRC

    Cannot install Photoshop

    NIRC Level 1

      I had trouble updating Photoshop "Camera Raw" in my CS6 Design Suite. I got lots of ideas, but none of them worked, so I decided to try the most radical one: run the CS uninstaller.

        I ran it, chose CS6, and all it uninstalled was Photoshop. The InDesign stayed as is.

        Now when I try to run the installer for Photoshop I get an error message "Inconsistency in the installer database", The errot log reads:

          Exit Code: 15

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s), 0 warning(s)

      ------------------------------------------------------------------------------------------

      . . . That's it. InDesign still runs, but I have lost Photoshop and don't know where to turn.

        I have the log from the CS uninstaller, but don't know how to attach it so this message, so I'll just include the final lines:

       

      [Fri Jan 25 08:30:37 2013] Adobe Creative Suite Cleaner Tool completed successfully

      [Fri Jan 25 08:30:37 2013]

      [Fri Jan 25 08:30:37 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

      [Fri Jan 25 08:30:08 2013] Exception during fetching data from MediaDB Err: SQL logic error or missing database

      [Fri Jan 25 08:30:31 2013] Exception occured: Ex: database disk image is malformed

      [Fri Jan 25 08:30:35 2013] Exception occured: Ex: database disk image is malformed

      [Fri Jan 25 08:30:37 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*