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2. Re: Cannot install Photoshop
NIRC Jan 25, 2013 3:46 PM (in response to Mylenium)These instructions are for the MAC. I am sorry, but I forgot to mention that my CS6 is on Windows 7.
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3. Re: Cannot install Photoshop
Mylenium Jan 26, 2013 5:39 AM (in response to NIRC)Then manually delete ther caps.db in the caps folder, run the Creative Suite Cleaner Tool and try to install again:
Mylenium
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4. Re: Cannot install Photoshop
NIRC Jan 26, 2013 3:22 PM (in response to Mylenium)Same results. Nothing uninstalled by running the cleaner tool, and Error 15 comes up when I try to reinstall.
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5. Re: Cannot install Photoshop
NIRC Jan 27, 2013 3:08 PM (in response to NIRC)I misread your typo and only uni nstalled the "caps.db" file. When I deleted ALL the files in that subdirectory, the installation finally worked.
I am guessing the reason that the Clean Uninstaller didn't work on InDesign is that one of Adobe's tech supporters (Manish-Sharma) had to work with me for an hour to get the Design Suite to install without requiring me to log in each time "as administrator." I don't know if Adobe ever solved the bug that he and I found, but obviously the Clean Uninstaller is not yet a clean as it might be.
Anyway, thanks for the help. I will cross my fingers that on the next update it doesn't crash again.


