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We've seen this before. We traced the problem to a Firefox add-on, HTML validator ( http://users.skynet.be/mgueury/mozilla/) and with this disabled, the help does not hang or error. Never did find out why it happens though.
Hope that helps; not sure what it could be otherwise!
Hello zappy0 -
If this issue is resolved, please check the topic as such - it will help others in their future searches!