2 Replies Latest reply on Jan 27, 2013 12:51 AM by Mylenium

    Problem With Mocha


      Hey, I've encounted a strange problem:


      While working on a green screen project, I found I needed some extra help from Mocha. I tried loading the clip (a .MOV files type) into mocha, but it told me that it couldn't read the clip because it was either in a non-support format or it was corrupted. I didn't think it was corrupted because it worked everywhere else just fine; it was working in After Effects after all. So I tried loading another clip, same thing. Then I tried to dodge the problem by rendering it into an .AVI with After Effects and reloading it back in... It still said it couldn't be read. Confused, I decided to reboot my computer, which it kindly responded by bringing up the Blue Screen. It crashed. It booted back up and now Mocha will not open at all saying that it, "Failed to Launch Mocha Executable".


      I don't know if there is another solution to this than perhaps reinstalling the Plugin (If that's possible). Or if I should reinstall AfterEffects (Which I really hope I don't have to). I've used Mocha before with no problems, so I don't know what could have changed. I hardly do anything with this computer than use after effects and other Adobe products and a few other programs. Any Ideas?


      I use Adobe After Effects CS 6 on Windows 7, Intel Core i7, 8 gigs of ram.


      Any help would be appreciated and welcomed.

        • 1. Re: Problem With Mocha
          Rick Gerard Adobe Community Professional & MVP

          What kind of .mov file??? There are hundreds of different codecs and compression schemes that can be held in a QuickTime container.


          These kinds of problems when you use delivery codecs for production or when you have some 3rd party codec pacs installed that foul up the Quicktime or AVI pointers.

          • 2. Re: Problem With Mocha
            Mylenium Most Valuable Participant

            Run the Creative Suite Cleaner Tool, reinstall After Effects/ your suite. This will also reinstall mocha. If it crashed, provide the info from your Event Viewer. Though, simply put, this is probably just yet another graphics driver story, so update it and configure it properly. It's probably also the reason why your files fail - there is a global issue at the system level with hardware accelerated decoding and display in these media frameworks. Rick is of course right - the CoDecs and formats would naturally matter a lot. mocha is quite picky with what it wants...