5 Replies Latest reply on Jan 29, 2013 8:10 PM by Shannon Hickey

    Submission Receipts Problem

    M.Smit

      Hi 

       

      I have made an application form which is working well except that the submission receipt email function is not working. All the emails are delivered to me with an error message :

      Undelivered Mail Returned to Sender

      This is the mail system at host mailer.acrobat.com.

       

      I'm sorry to have to inform you that your message could not

      be delivered to one or more recipients. It's attached below.

       

      For further assistance, please send mail to <postmaster>

       

      If you do so, please include this problem report. You can

      delete your own text from the attached returned message.

       

                         The mail system

       

      <*********@nwu.ac.za>: host outbounds6.obsmtp.com[64.18.5.12] said: 550 5.7.1

          <*******@nwu.ac.za>... SPF-Error (in reply to RCPT TO command)

       

       

      What I think the problem is, is that the emails that the applicants are using is the internal email address of the University. These emails can work outside of the University, I think the adobe server cannot recognize these emails and cannot deliver them. I don't know if there is a setting that I must use or how to solve this problem.

       

       

      If anyone can help it would be much appreciated.