Thank you so much for your assistance
- there is no Sing in that place listed on the help
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore
Mac OS: [Startup Disk]/Library/Applications Support/Adobe
only has the following folder options
Adobe illustrator cs2
I searched for Sing on my hard drive and there is something called Sing.indesign plugin listed at
applications\ adobeindesign cs5.5\ plugins \ text \Sing.IndesignPlugin
I tried to remove this but it just removed a copy and the problem persisted
also managed to send that file to trash but problem also persisted
Cut the plugin file, then paste to the desktop rather than dragging, or just delete it.
Have deleted file from that place and problem persists - thanks
The crash is definitely SING...
Are you showing hidden files? Not sure if the SING folder would be hidden.
How do you show hidden files?
I tried using terminal when I read an earlier reply to another forum post but when I typed in the commands nothing happens - is there a step by step for dummies on how to show hidden files - most instructiosn presume a level of knowledge I do not have
Best I can offer is Access hidden user library files | Mac OS 10.7 Lion
While I know the crash you reported is caused by SING, I'm a Windows user, so my ability to get into the nitty gritty of file structure on your Mac is a little limited.
Having delete the SING plugin, you might want to check another crash report and verify that the crashed thread section looks the same. There's a helpful article on reading crash reports at Guide to Interpreting InDesign Crash Reports | InDesignSecrets
I did not know about hidden files
I have now found the hidden file
there was no file called datastore - in the hidden library there was Sing/markII/AssocCache
I have taken out and trashed the whole SING folder
I have also tried just remving the markII
The problem persists
this is the new crash record
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8feab8d3 ImageLoader::isLinked() const + 11
1 dyld 0x8fea94d3 NSLinkModule + 102
2 libdyld.dylib 0x97723303 NSLinkModule + 87
3 com.adobe.InDesign.Font Manager 0x136d8bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x136d95cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x1365f329 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x011381a1 0x111f000 + 102817
7 ObjectModelLib.dylib 0x01138abb 0x111f000 + 105147
8 ObjectModelLib.dylib 0x01147396 0x111f000 + 164758
9 ObjectModelLib.dylib 0x01157c1d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib 0x01153244 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign 0x00002842 main + 82
12 com.adobe.InDesign 0x000027c6 start + 54
I have searched for tinglue and
Shuksaninit but cannot find files called this
Also have tried setting up a new user and logging in as new user and then opening indesign - program crashes on launch again.
changed language settings - still happened
found old software disc and uninstalled and reloaded - FINALLY it has loaded
Thanks for your input
Glad you have it working.