We looking at how best to subscribe for FormsCentral while we undertake a pilot project.
If we have say two individual subscribers with yearly subscriptions and then upgrade to to the five-seat team pricing, will the unused credit for the two individual subscribers reduce the cost of the team pricing? Or would we need to contact you separately about this? (since the payment systems may not 'know' there are existing subscribers).
Tried to find the answer in the FAQs and discussions, but could not.
You can upgrade an individual subscription from "Individual" to "Team". The unused prorated portion of the Individual will be credited when upgrading to Team.
However, if you cancel the other individual (the 2nd of the two individual subscriptions) at some point in the year, you'll also receive a prorated refund for that subscription as well.
So, bottom line, any cancellation or upgrade will result in a prorated refund, so you'll aways be getting some money back.
Let us know if you have more questions.
Great work, will be purchasing a yearly subscription.