9 Replies Latest reply: Feb 16, 2013 1:16 AM by Freddo52 RSS

    CS6 5.0.2 Update

    randywuerfel

      How to resolve:

      Adobe Bridge CS6 5.0.2 Update

      There was an error downloading this update. Please quit and try again later. Error Code: U43M1D220

        • 1. Re: CS6 5.0.2 Update
          Jeff A Wright Adobe Employee

          This would appear to be a download error.  Please try applying the update directly at from http://www.adobe.com/downloads/?promoid=KAWQL.  You can choose if you are using Windows or Mac OS to obtain the correct download.

          • 2. Re: CS6 5.0.2 Update
            Alun 2012

            Jeff, I've had the same problem and have tried (more than once) to directly download and install it as you suggest without success. I get this after install:-

             

            Adobe Bridge CS6 5.0.2 Update

            Installation failed. Error Code: U44M1P7

            • 4. Re: CS6 5.0.2 Update
              Alun 2012 Community Member

              Thanks kglad for the reply but unfortunately thats the step that I've already tried without success. I downloaded the file "AdobeBridge_5.0.2_mul_AdobeUpdate.dmg" from this page and tried to install it. It goes through the motions and installs 100% but then at the end says that there were errors and when I check the error log, thats where it says "erroro code U44M1P7". The Adobe Updater icon still remains in my menu bar

              • 5. Re: CS6 5.0.2 Update
                kglad MVP

                there should be more info in the install logs.  if there is:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

                • 6. Re: CS6 5.0.2 Update
                  Freddo52

                  Hi, I have the Same problem as Alun 2012. 

                  It downloads and runs the installation 100% but throws up an error at the very end.

                  I looked at my error log and it has 3 errors (0 Fatal Errors)

                  Could you please advise of any known fixes for these errors as I am not very experienced with analysing such complicated data.

                  I tried turning firewall off during installation just on the odd chance something was blocking the updater from communicating with the system.  I also tried enabling permission to "read & write" for "EVERYONE" in Bridge application preferences and applying it to all contents, without success.

                  I really don't want to have to uninstall the software as Bridge is the only problem I have encountered.  I was able to manually update 5.0.1 from the Adobe Website successfully, however 5.0.2 just doesn't like my computer at all for some reason whether it be automatic or manual update method.

                   

                         My specific installation errors are as follows (copied and pasted from error log summary).

                   

                  -------------------------------------- Summary --------------------------------------

                  - 0 fatal error(s), 3 error(s), 0 warning(s)

                   

                   

                  ----------- Payload: {24B187F6-7743-4EEC-8820-1B7374B6A4A2} Adobe Bridge CS6_5.0.2_AdobeBridge5-mul 5.0.2.0 -----------

                  ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Bridge CS6/Plug-Ins/MultiProcessor Support.plugin/Contents/CodeResources"(Seq 2)

                  ERROR: DW063: Command ARKCopySymlinkCommand failed.(Seq 2)

                   

                   

                  ERROR: DW050: The following payload errors were found during install:

                  ERROR: DW050:  - Adobe Bridge CS6_5.0.2_AdobeBridge5-mul: Install failed

                   

                   

                  Please search the above error/warning string(s) to find when the error occurred.

                  These errors resulted in installer Exit Code mentioned below.

                  -------------------------------------------------------------------------------------

                  [       0] Mon Feb  4 17:42:12 2013  INFO

                  Exit Code: 7 - Unable to complete Silent workflow.

                  Please see specific errors and warnings for troubleshooting. For example, ERROR: DS015, DW063 ...

                  *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                  END - Installer Session

                  *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                  • 7. Re: CS6 5.0.2 Update
                    kglad MVP

                    your best bet, if you don't want to troubleshoot yourself, is to contact adobe support:  www.adobe.com/support/chat/ivrchat.html

                    • 8. Re: CS6 5.0.2 Update
                      Freddo52 Community Member

                      Hi thanks for the reply.   I believe Bridge may have had trouble installing initially off my disc.  I have never opened bridge directly prior to finding this update install problem as I have little need for it day to day.  Mini-Bridge was working from Photoshop though for a previous task.   I might try a fresh install first perhaps and check that doesn't smooth things out, then I can call support if problems persist. 

                      Can you offer any advice if I do take this fresh installation approach?   other option is I can just leave it as it is, because the other programs I do use regularly are working and updating perfectly.  I am using Mac OSX Mountain Lion by the way, recently updated from Snow Leopard, perhaps it was during this OS transition that the Bridge Program got messed up.

                      • 9. Re: CS6 5.0.2 Update
                        Freddo52 Community Member

                        I uninstalled then, re-installed CS6 on my computer and successfully updated all software.  Must have just been a little glitch from previous installation.