I recently upgraded from CS5 to CS6. I purchased thru a reseller and received a download link from Adobe. Everything downloaded, installed fine (except for not doing anything about CS5 - but oh well), and everything is running okay except Acrobat X Pro suddenly stopped working.
Reading through the forums I found that to fix this, one needs to launch any of the CS6 apps (Photoshop, InDesign, Illustrator) and "deactivate" your license, close the program, relaunch, and reactivate the license.
*sigh*....alright, I was going to do that but know Adobe and their quirky ways with installs, I thought best to make SURE that the CS6 I bought was registered and showed up in the lists under "My Products" - but it doesn't, and I can't find any way to add it. It claims I don't have a valid serial number (despite being cut and pasted directly from the PDF of the License Certificate!)
I'd feel a lot safer fixing Acrobat if I knew my CS6 was properly registered. Can anyone help me with this? InDesign and Illustrator both say under Help to "Complete/Update Adobe ID Profile" - which is up to date and saved. Photoshop under Help the "Product registration" is greyed out.
Seriously? No one knows? Or did I not explain this well?
Wow...66 views and no one?
Okay, I figured it out. The registeration occurs at a different place. Instead of logging into my Adobe ID account (which lists my previous versions) and registering the software there, it automatically registers itself during activation at the Adobe Licensing Website (LWS).