1 Reply Latest reply on Jan 30, 2013 4:00 AM by John Hawkinson

    Indesign CS5 crashing on launch if another CS5 app is open

    mcshane101

      This actually seems to be affecting the entire CS5 suite installed on a Windows XP computer.

       

      If one CS5 app is open eg. Indesign, when trying to open another eg. Illustrator, the app crashes with a memory write error.

       

      It happens with any combination of CS5 app: Indesign + Photoshop, Photoshop + Dreamweaver etc

       

      The Stack Back Trace for Indesign and Illustrator all reference similar items: dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics and gdiplus. But Photoshop just references gdiplus amongst others. I've pasted them below.

       

      Indesign:

       

      *----> Stack Back Trace <----*

      WARNING: Stack unwind information not available. Following frames may be wrong.

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\dvaui.dll -

      ChildEBP RetAddr  Args to Child             

      0012ea3c 4ec5f008 00000370 03333780 0e01e93c gdiplus!GdipLoadImageFromStream+0x263

      0012ea58 4ed29b6a 0e01e93c 14af8fd8 00000371 gdiplus!GdipCreateFromHDC+0x83e

      0012eab0 4ed29d1f 00001e00 14af8fc0 14b08980 gdiplus+0xd9b6a

      0012eb00 4ecc8f74 00000001 14af8fc0 14b08980 gdiplus+0xd9d1f

      0012eb24 4ec8da97 00000371 0012ec84 00000371 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb

      0012eb38 4ec5eec9 00000000 00000012 00000371 gdiplus!GdipReleaseDC+0x175

      0012eb60 4ec6114c 00000000 00000012 00000371 gdiplus!GdipCreateFromHDC+0x6ff

      0012eb94 4ec5f54a 00000012 00000000 00000371 gdiplus!GdipGetImageHeight+0x1152

      0012ebb8 4ec6103b 00000012 00000000 00000371 gdiplus!GdipCreateFromHDC+0xd80

      0012ebdc 4ec60fdb 14af8a78 00000371 0012ed34 gdiplus!GdipGetImageHeight+0x1041

      0012ed3c 4ecaa564 14aed468 0012ee60 03333dc0 gdiplus!GdipGetImageHeight+0xfe1

      0012edb0 4ec60965 14af8980 0012ee60 03333f40 gdiplus!GdipSetStringFormatLineAlign+0x1210

      0012f20c 4ec602ed 0012f284 14abd7a0 00000003 gdiplus!GdipGetImageHeight+0x96b

      0012f2c0 4ed041ad 00000000 033321a4 00000000 gdiplus!GdipGetImageHeight+0x2f3

      0012f314 4ece23bc 00000002 0012f324 00000000 gdiplus+0xb41ad

      0012f32c 4ecf1c2a 14abd7a0 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13

      0012f35c 4ecf1ca5 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImage+0xb1

      0012f378 133f7345 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImageI+0x28

      00000000 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3695

       

      Illustrator:

       

      Illustrator:

       

       

      *----> Stack Back Trace <----*

      WARNING: Stack unwind information not available. Following frames may be wrong.

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\dvaui.dll -

      ChildEBP RetAddr  Args to Child             

      0013e9c8 4ec5f008 000004ce 03203780 192e9d48 gdiplus!GdipLoadImageFromStream+0x263

      0013e9e4 4ed29b6a 192e9d48 0a8f3670 000004cf gdiplus!GdipCreateFromHDC+0x83e

      0013ea3c 4ed29d1f 00001e00 0a8f3658 0a9031d0 gdiplus+0xd9b6a

      0013ea8c 4ecc8f74 00000001 0a8f3658 0a9031d0 gdiplus+0xd9d1f

      0013eab0 4ec8da97 000004cf 0013ec10 000004cf gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb

      0013eac4 4ec5eec9 00000000 0000000e 000004cf gdiplus!GdipReleaseDC+0x175

      0013eaec 4ec6114c 00000000 0000000e 000004cf gdiplus!GdipCreateFromHDC+0x6ff

      0013eb20 4ec5f54a 0000000e 00000000 000004cf gdiplus!GdipGetImageHeight+0x1152

      0013eb44 4ec6103b 0000000e 00000000 000004cf gdiplus!GdipCreateFromHDC+0xd80

      0013eb68 4ec60fdb 0a8e6488 000004cf 0013ecc0 gdiplus!GdipGetImageHeight+0x1041

      0013ecc8 4ecaa564 03205250 0013edec 03203dc0 gdiplus!GdipGetImageHeight+0xfe1

      0013ed3c 4ec60965 0a8e6390 0013edec 03203f40 gdiplus!GdipSetStringFormatLineAlign+0x1210

      0013f198 4ec602ed 0013f210 0a8c8d88 00000003 gdiplus!GdipGetImageHeight+0x96b

      0013f24c 4ed041ad 00000000 032021a4 00000000 gdiplus!GdipGetImageHeight+0x2f3

      0013f2a0 4ece23bc 00000002 0013f2b0 00000000 gdiplus+0xb41ad

      0013f2b8 4ecf1c2a 0a8c8d88 00000000 3f800000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13

      0013f2e8 4ecf1ca5 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImage+0xb1

      0013f304 07ed7205 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImageI+0x28

      00000001 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3605

       

      Photoshop:

       

      Photoshop:

       

       

      *----> Stack Back Trace <----*

      WARNING: Stack unwind information not available. Following frames may be wrong.

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\AdobeOwl.dll -

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe -

      ChildEBP RetAddr  Args to Child             

      0012e1d8 4ec5f008 000000c0 0d4496b8 192eadc8 gdiplus!GdipCreateFromHDC+0xcb3

      0012e1f4 4ed29b6a 192eadc8 0d4496b8 000000c0 gdiplus!GdipCreateFromHDC+0x83e

      0012e24c 4ed29d1f 00001e00 0d448618 0d458538 gdiplus+0xd9b6a

      0012e29c 4ecc8f74 00000001 0d448618 0d458538 gdiplus+0xd9d1f

      0012e2c0 4ec8da97 000004e2 0012e420 000004e2 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb

      0012e2d4 4ec5eec9 00000000 0000000d 000004e2 gdiplus!GdipReleaseDC+0x175

      0012e2fc 4ec6114c 00000000 0000000d 000004e2 gdiplus!GdipCreateFromHDC+0x6ff

      0012e330 4ec5f54a 0000000d 00000000 000004e2 gdiplus!GdipGetImageHeight+0x1152

      0012e354 4ec6103b 0000000d 00000000 000004e2 gdiplus!GdipCreateFromHDC+0xd80

      0012e378 4ec60fdb 0d448490 000004e2 0012e4d0 gdiplus!GdipGetImageHeight+0x1041

      0012e4d8 4ecaa564 0d458628 0012e5fc 063e3dc0 gdiplus!GdipGetImageHeight+0xfe1

      0012e54c 4ec60965 0d448398 0012e5fc 063e3f40 gdiplus!GdipSetStringFormatLineAlign+0x1210

      0012e9a8 4ec602ed 0012ea20 0d433268 00000003 gdiplus!GdipGetImageHeight+0x96b

      0012ea5c 4ed041ad 00000000 063e21a4 00000000 gdiplus!GdipGetImageHeight+0x2f3

      0012eab0 4ece23bc 00000002 0012eac0 00000000 gdiplus+0xb41ad

      0012eac8 4ecf1c2a 0d433268 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13

      0012eaf8 4ecf1ca5 0d448340 0d433268 00000000 gdiplus!GdipDrawImage+0xb1

      0012eb14 02c96efd 0d448340 0d433268 00000000 gdiplus!GdipDrawImageI+0x28

      0012eb88 02c96f4e f9011a53 00000001 0012eba4 AdobeOwl!OWLDebugPrintWidgetInfo+0x98ee

      0012ebb4 02c4f88e f9011a53 0012ec8c f5abf5d4 AdobeOwl!OWLDebugPrintWidgetInfo+0x993f

      0012ec40 02c96def 00000014 f9011a53 00000000 AdobeOwl!DllMain+0x1c484

      0012ec60 02c4feb5 00000014 f9011a53 00000000 AdobeOwl!OWLDebugPrintWidgetInfo+0x97e0

      0012eca0 7e418734 00031112 00000014 f9011a53 AdobeOwl!DllMain+0x1caab

      0012eccc 7e418816 02c4fe38 00031112 00000014 USER32!GetDC+0x6d

      0012ed34 7e42a013 00000000 02c4fe38 00031112 USER32!GetDC+0x14f

      0012ed64 7e42a039 02c4fe38 00031112 00000014 USER32!IsWindowUnicode+0xa1

      0012ed84 005a5a23 02c4fe38 00031112 00000014 USER32!CallWindowProcW+0x1b

      00000000 00000000 00000000 00000000 00000000 Photoshop+0x1a5a23

       

      CS5 has been re-installed.

       

      I'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.

       

      Any help would be greatly appreciated.

       

      Thanks

        • 1. Re: Indesign CS5 crashing on launch if another CS5 app is open
          John Hawkinson Level 5

          I'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.

          It does look graphics-related. I don't have any grand ideas.

           

          CS5 and XP are long in the tooth, too, which makes this sort of thing hard to debug.

          Are you running the latest CS5 update, 7.0.4.553?

           

          Have you tried backing out to the not-latest graphics card driver?

          What card and driver and what version? Did you get it from the vendor or from Microsoft?

           

          Have you tried a new user account on your system?