15 Replies Latest reply: May 1, 2015 8:09 AM by gospellife RSS

    problem printing InDesign (CS4) with MAC OS 10.8.2

    AppleiMac24

      I have just upgraded to OS 10.8.2 on my Mac and use Creative Suite CS4. I can no longer print from Illustrator or InDesign, when I go to the print command the applications crash before the dialoge box appears. I am still able to print Photoshop files.

        • 1. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
          Peter Spier ACP/MVPs

          Upgraded from what?

           

          Adobe apps frequently don't respond well to an in-place OS upgrade, and especially don't do well with migration. You may need to reinstall.

          • 2. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
            AppleiMac24 Community Member

            Thanks for your reply. I have re-installed all the software ie. CS4 and the printer drivers. The only thing I haven't re-installed in the system.

            • 3. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
              Peter Spier ACP/MVPs

              And you still can't print from ID or Illy?

              • 4. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                AppleiMac24 Community Member

                No it just continues to crash. I can't even access the option to change the printer presets in the InDesign option. It looks as though I may have to but CS6 even though CS4 does all I want. Unfortunately for my work InDesign is essential.

                • 5. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                  AppleiMac24 Community Member

                  I forgot to say what I upgraded from. It was OS 10.6.5

                  • 6. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                    Peter Spier ACP/MVPs

                    OK.

                     

                    Bob will tell you to reinstall the OS clean and then reinstall the apps (and I think he's right) but there are others who disagree. Lets start by looking t the crash report. We might get lucky and it's actually something simple.

                     

                    Post the report on Pastebin.com and put a link here.

                    • 7. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                      AppleiMac24 Community Member

                      Here the crash report, a bit long I'm afraid:

                       

                      Process:         Adobe Illustrator [5171]

                      Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                      Identifier:      com.adobe.illustrator

                      Version:         367 (14.0.0)

                      Code Type:       X86 (Native)

                      Parent Process:  launchd [122]

                      User ID:         501

                      Date/Time:       2013-01-31 14:20:10.350 +0000

                      OS Version:      Mac OS X 10.8.2 (12C60)

                      Report Version:  10

                       

                       

                      Interval Since Last Report:          83944 sec

                      Crashes Since Last Report:           37

                      Per-App Interval Since Last Report:  171621 sec

                      Per-App Crashes Since Last Report:   14

                      Anonymous UUID:                      E56E60A3-2B75-8009-3168-4F05A1561BA1

                       

                       

                      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                       

                       

                      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

                       

                       

                      VM Regions Near 0:

                      --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                          __TEXT                 0000000000001000-0000000000e8f000 [ 14.6M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

                       

                       

                      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                      0   com.apple.CoreFoundation                0x96b5bd1e CFURLCreateStringWithFileSystemPath + 206

                      1   com.apple.CoreFoundation                0x96b5bc25 CFURLCopyFileSystemPath + 53

                      2   AdobeAGM                                0x015702f4 AGMInitialize + 1393796

                      3   AdobeAGM                                0x0173df50 0x1404000 + 3383120

                      4   AdobeAGM                                0x0142ca4a AGMInitialize + 68570

                      5   AdobeAGM                                0x0156bb5f AGMInitialize + 1375471

                      6   AdobeAGM                                0x0142d97e AGMInitialize + 72462

                      7   com.adobe.illustrator                   0x00a12c9d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21561

                      8   com.adobe.illustrator                   0x0002387c 0x1000 + 141436

                      9   com.adobe.illustrator                   0x003d8991 0x1000 + 4028817

                      10  com.adobe.illustrator.plugins.Print          0x1240c89c 0x123fb000 + 71836

                      11  com.adobe.illustrator.plugins.Print          0x12426f82 0x123fb000 + 180098

                      12  com.adobe.coretech.adm                  0x0cbfad85 0xcbf2000 + 36229

                      13  com.adobe.coretech.adm                  0x0cc0362f 0xcbf2000 + 71215

                      14  com.adobe.coretech.adm                  0x0cc047fb 0xcbf2000 + 75771

                      15  com.adobe.coretech.adm                  0x0cc4c871 0xcbf2000 + 370801

                      16  com.adobe.coretech.adm                  0x0cc0ac53 0xcbf2000 + 101459

                      17  com.adobe.illustrator.plugins.Print          0x12404bc8 0x123fb000 + 39880

                      18  com.adobe.illustrator.plugins.Print          0x123fc8ff 0x123fb000 + 6399

                      19  com.adobe.illustrator.plugins.Print          0x12402fee 0x123fb000 + 32750

                      20  com.adobe.illustrator.plugins.Print          0x1242d9ee PluginMain + 422

                      21  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607

                      22  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990

                      23  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093

                      24  com.adobe.illustrator                   0x00537a31 0x1000 + 5466673

                      25  com.adobe.illustrator                   0x00538529 0x1000 + 5469481

                      26  com.adobe.illustrator                   0x00518d00 0x1000 + 5340416

                      27  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607

                      28  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990

                      29  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093

                      30  com.adobe.illustrator                   0x00160725 0x1000 + 1439525

                      31  com.adobe.illustrator                   0x003f2ac2 0x1000 + 4135618

                      32  com.adobe.illustrator                   0x004d43e5 0x1000 + 5059557

                      33  com.adobe.illustrator                   0x000fedbe 0x1000 + 1039806

                      34  com.apple.HIToolbox                     0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

                      35  com.apple.HIToolbox                     0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

                      36  com.apple.HIToolbox                     0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

                      37  com.apple.HIToolbox                     0x94e4c855 SendEventToEventTarget + 88

                      38  com.apple.HIToolbox                     0x94fb1a1a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498

                      39  com.apple.HIToolbox                     0x94e28b84 SendMenuCommandWithContextAndModifiers + 70

                      40  com.apple.HIToolbox                     0x94e28b31 SendMenuItemSelectedEvent + 268

                      41  com.apple.HIToolbox                     0x94e289b6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134

                      42  com.apple.HIToolbox                     0x94ffe02e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623

                      43  com.apple.HIToolbox                     0x94ffef76 MenuSelect + 171

                      44  com.apple.HIToolbox                     0x94fb4dc6 HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 102

                      45  com.apple.HIToolbox                     0x94fb4c15 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 165

                      46  com.apple.HIToolbox                     0x94e39bbf HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163

                      47  com.apple.HIToolbox                     0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

                      48  com.apple.HIToolbox                     0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

                      49  com.apple.HIToolbox                     0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

                      50  com.apple.HIToolbox                     0x94e4c855 SendEventToEventTarget + 88

                      51  com.apple.HIToolbox                     0x94e6c7e6 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2188

                      52  com.apple.HIToolbox                     0x94e39a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

                      53  com.apple.HIToolbox                     0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

                      54  com.apple.HIToolbox                     0x94e4c855 SendEventToEventTarget + 88

                      55  com.adobe.illustrator                   0x00080d3e 0x1000 + 523582

                      56  com.apple.HIToolbox                     0x94fb1b6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

                      57  com.apple.HIToolbox                     0x94e39594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

                      58  com.apple.HIToolbox                     0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

                      59  com.apple.HIToolbox                     0x94e387ca SendEventToEventTargetWithOptions + 94

                      60  com.apple.HIToolbox                     0x94e6cb7e ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3108

                      61  com.apple.HIToolbox                     0x94e39a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

                      62  com.apple.HIToolbox                     0x94e38980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

                      63  com.apple.HIToolbox                     0x94e4c855 SendEventToEventTarget + 88

                      64  com.apple.HIToolbox                     0x94fb1267 ToolboxEventDispatcher + 82

                      65  com.apple.HIToolbox                     0x94fb1129 RunApplicationEventLoop + 240

                      66  com.adobe.illustrator                   0x00080f83 0x1000 + 524163

                      67  com.adobe.illustrator                   0x000d84ab 0x1000 + 881835

                      68  com.adobe.illustrator                   0x000a2cd2 0x1000 + 662738

                      69  com.adobe.illustrator                   0x00003672 0x1000 + 9842

                      70  com.adobe.illustrator                   0x00003599 0x1000 + 9625

                       

                       

                      Remainder deleted by moderator.

                      • 8. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                        BobLevine UGM-MVPs

                        Bob will tell you to reinstall the OS clean and then reinstall the apps (and I think he's right) but there are others who disagree.

                        He most certainly will and I don't care who disagrees. Upgrading an O/S especially two versions is nothing but a crapshoot and to do it on a mission critical machine is IMO, foolish. Posts like this continue to pop up and I continue to scratch my head trying to figure out why people continue to fix that which is not broken.

                         

                        BTW, CS4, AFAIK was not tested on Mountain Lion which probably makes things even worse. Futher, CS4 cannot be upgraded to CS6 so Creative Cloud would be the most financially viable option. Details here http://www.adobe.com/products/creativecloud.html

                         

                        Free one month trial is available to see if it's right for you.

                         

                        Bob

                        • 9. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                          BobLevine UGM-MVPs

                          Please do not post crash reports here. As Peter noted they should be posted on pastebin.com

                           

                          Bob

                          • 10. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                            AppleiMac24 Community Member

                            Sorry - new to this!

                            • 11. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                              BobLevine UGM-MVPs

                              It might help if you posted the InDesign crash report but honestly, my

                              guess is you're going to waste a lot of time here on this.

                               

                              First thing I'd do is back up all data and then do a clean install of

                              Mountain Lion. You can do it with a USB thumb drive and it takes about

                              15 minutes or so. Instructions here: http://liondiskmaker.com/

                               

                              Bob

                              • 12. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                                KiteCate

                                I had a similar problem of crashing on print with CS4 Adobe Illustrator (I hadn't tried InDesign):

                                 

                                I could create and save files in AI CS4, but upon selecting "print" it would crash.

                                 

                                I did previously have Adobe Acrobat 8, which I uninstalled and upgraded to Pro.

                                I also upgraded to Mountain Lion 10.8.2.

                                I also had CS3 Dreamweaver, which I cleanly uninstalled thinking that was the problem (anybody know if I can reinstall it with no problems?).

                                 

                                I did not have the stomache to do a clean install of my OS, besides, am I really going to do a clean install of every update to my system because Adobe can't unistall their programs completely when updating to a new version?

                                 

                                I found this page and gave it a try:

                                 

                                http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3.html

                                 

                                I removed the five printer directories it said to remove.

                                 

                                And alas, it works!!!   Good luck!

                                • 13. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                                  AppleiMac24 Community Member

                                  Thank you to all those who responded to my query. I spent a lot of fruitless hours trying all the suggestions and gave up - I have just upgraded to CS6!

                                  • 14. Re: problem printing InDesign (CS4) with MAC OS 10.8.2
                                    bb1234567890 Community Member

                                    thank you KiteCate this worked a treat - much appreciated