5 Replies Latest reply: Jul 3, 2013 4:14 PM by ReenaYaduvanshi RSS

    Event Templates

    robert.hagearty Community Member
    robert.hagearty Jan 31, 2013 9:08 AM

      When trying to edit  a template, I commonly get a "No resource found" page. After I try to edit it again a few times, I will be able to edit the template, but see "The sco-id parameter is missing"on the template page. I see the sco message on other templates also. Anyone else have strange things with the Event's module.

       

       

      Also - suggestion to Adobe about this site: Create some categories like the ConnectUsers forum had.

       


        • 1. Re: Event Templates
          RAVIJAIN1990 Community Member
          RAVIJAIN1990 Feb 13, 2013 5:15 PM (in response to robert.hagearty)

          Hi

          Robert

           

          This is Ravi from tech support team of adobe connect and this seems to be like a account specific issue so what i can suggest is please give us a call and we would require a bit more information to work it out .

           

          Thank You

          Adobe Connect Support Team

          Contact no : 800-422-3623

          • 2. Re: Event Templates
            robert.hagearty Community Member
            robert.hagearty Feb 14, 2013 6:02 AM (in response to RAVIJAIN1990)

            Ravi,

             

            I get nothing but deflection and dead ends with  Adobe Connect tech support. Here is another message that often comes up when activating an email template.

             

            Screen Shot 2013-02-14 at 8.25.19 AM.png

             

            If you use the reload icon and activate again, you will successfully activate the template. The errors mentioned haven't been consistant (as far as I can tell). They happen to me (as an Admistrator) and to an Event Administrator.

            • 3. Re: Event Templates
              michellentiboston Community Member
              michellentiboston Feb 26, 2013 2:33 PM (in response to robert.hagearty)

              Don't feel bad - I have been waiting since January 8th for a resolution to my issue.  My template isn't working - it only loads a layout that has one Notes pod that says The template you are looking at is the one we use if the default template isn't working.

              • 4. Re: Event Templates
                robert.hagearty Community Member
                robert.hagearty Feb 27, 2013 6:43 AM (in response to michellentiboston)

                Clarification - My issue is with the Events Module and its Registration and Email templates.

                • 5. Re: Event Templates
                  ReenaYaduvanshi
                  ReenaYaduvanshi Jul 3, 2013 4:14 PM (in response to robert.hagearty)

                  Hi Robert,

                   

                  When we click on Edit Template or if we try to edit anything then we are in the Edit Mode , which means that we are still making changes . Now the Connect Engineers have not shown any SCO ID information on that page which reflects the frame of the page is associated with this information . On the Edit Page when you see this message "The SCO-ID parameter is missing" , that means that there is a method which is running behind this frame which expects a SCO ID and unless the SCO ID is available it would not reflect you the information associated with it .As per to the code behind that page the SCO ID fills up at run time when trying to access the content.

                   

                  Thanks !

                  Adobe Connect Support