7 Replies Latest reply on Jan 31, 2013 5:55 PM by bonmalfeo

    Adobe Flash Player 11.5 issue

    bonmalfeo

      Capture.PNG

       

      Hi,

      I have installed silently Adobe Flash Player 11.5 on Windows 32. It is detecting the correct version from http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html. My issue is, when I install it and then uninstall it silently, then reinstalling it, giving me the following error. Can anyone have get around for this. Please help.

        • 1. Re: Adobe Flash Player 11.5 issue
          chris.campbell Adobe Employee

          Could you go to this key in regedit and list out the groups and users along with the permissions in the key's permission dialog?

           

          Thanks,

          Chris

          • 2. Re: Adobe Flash Player 11.5 issue
            spalisetty Level 1

            Here is the one

             

            Everyone.PNGUsers.PNGPermissions.PNG

            • 3. Re: Adobe Flash Player 11.5 issue
              chris.campbell Adobe Employee

              @spalisetty - Are you having a problem installing Flash too?  If so, what's going on?  Can you post a copy of your flashinstall.log?

               

              Where do I find the Flash Player installation log on Windows?

              • 4. Re: Adobe Flash Player 11.5 issue
                spalisetty Level 1

                =O====== M/10.1.53.64 2013-01-31+18-49-01.494 ========
                0000 [I] 00000010 "\\GLIC.COM\GUARDIAN\APPS\Source\Adobe-Flash-Player-11-4\R1\uninstall_flash_player.exe" -force   -uninstall
                0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0002 [W] 00001018
                0003 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2
                0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0005 [W] 00001019
                0006 [W] 00001020
                0007 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0008 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                0009 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                0012 [W] 00001021
                0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0014 [W] 00001018
                0015 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0016 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0017 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                0018 [W] 00001019
                0019 [W] 00001020
                0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0021 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
                0022 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0023 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0024 [W] 00001021
                0025 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0026 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0027 [W] 00001036 Software\Opera Software/Plugin Path 2
                0028 [W] 00001036 Software\Opera Software/Plugin Path 2
                =X====== M/10.1.53.64 2013-01-31+18-49-01.603 ========

                =O====== M/11.5.502.146 2013-01-31+19-05-16.322 ========
                0000 [I] 00000010 "\\glic.com\Guardian\Appsai\Source\Adobe-Flash-Player-11-5\R1\uninstall_flash_player.exe" -force 
                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0004 [W] 00001018
                0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2
                0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0007 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0008 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                0009 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                0012 [W] 00001021
                0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0015 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0016 [W] 00001048
                0017 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0020 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
                0021 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0022 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0023 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0025 [W] 00001018
                0026 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0027 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0028 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                0029 [W] 00001019
                0030 [W] 00001020
                0031 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0032 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
                0033 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0034 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0035 [W] 00001021
                0036 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0037 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0039 [W] 00001048
                0040 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0041 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0042 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0043 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
                0044 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0045 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0046 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0047 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0048 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0049 [W] 00001036 Software\Opera Software/Plugin Path 2
                0050 [W] 00001036 Software\Opera Software/Plugin Path 2
                =X====== M/11.5.502.146 2013-01-31+19-05-21.603 ========

                =O====== M/11.5.502.146 2013-01-31+20-25-09.881 ========
                0000 [I] 00000010 "\\glic.com\Guardian\Appsai\Source\Adobe-Flash-Player-11-5\R1\uninstall_flash_player.exe" -force 
                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0004 [W] 00001018
                0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2
                0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0007 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0008 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                0009 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                0012 [W] 00001021
                0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0015 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0016 [W] 00001048
                0017 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0020 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
                0021 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0022 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0023 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0025 [W] 00001018
                0026 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0027 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                0028 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                0029 [W] 00001019
                0030 [W] 00001020
                0031 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                0032 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
                0033 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                0034 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                0035 [W] 00001021
                0036 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0037 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0039 [W] 00001048
                0040 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0041 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0042 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0043 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
                0044 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2
                0045 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                0046 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                0047 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0048 [W] 00001036 Software\Opera Software/Last CommandLine 2
                0049 [W] 00001036 Software\Opera Software/Plugin Path 2
                0050 [W] 00001036 Software\Opera Software/Plugin Path 2
                =X====== M/11.5.502.146 2013-01-31+20-25-16.803 ========

                =O====== M/11.5.502.146 2013-01-31+21-27-47.009 ========
                0000 [I] 00000010 "\\glic.com\Guardian\Appsai\Source\Adobe-Flash-Player-11-5\R1\uninstall_flash_player.exe" -force   -force
                =X====== M/11.5.502.146 2013-01-31+21-27-58.525 ========

                =O====== M/11.5.502.146 2013-01-31+21-28-00.071 ========
                0000 [I] 00000010 "\\glic.com\Guardian\Appsai\Source\Adobe-Flash-Player-11-5\R1\uninstall_flash_player.exe" -force   -force -silent
                0001 [F] 00001003 -silent
                =X====== M/11.5.502.146 2013-01-31+21-28-00.165 ========

                 

                 

                Thanks Chris for looking into my issue

                • 5. Re: Adobe Flash Player 11.5 issue
                  chris.campbell Adobe Employee

                  I'm going to talk with our installer team and get back to you guys.

                   

                  Thanks,

                  Chris

                  • 6. Re: Adobe Flash Player 11.5 issue
                    chris.campbell Adobe Employee

                    Can you tell me the exact version of the installer that you are running and a link to where you downloaded it?

                     

                    Our recommendation would be:

                     

                    1. Just pass “–uninstall” to the uninstaller.  No need for -silent or -force.
                    2. Make sure that the process which launches the uninstaller has Administrative permissions
                    3. Make sure the process which launches the installer has Administrative permissions

                     

                    Thanks,

                    Chris

                    • 7. Re: Adobe Flash Player 11.5 issue
                      bonmalfeo Level 1

                      Thanks You Chris, for the continuous help. Anyway my Manager helped me in doing it. I am an application packager, so we are using Admin Studio to package it silently, 

                       

                      Regards

                      Suman P.