I'm teaching an After Effects class at a local university, and this semester mutliple students have run into an issue where we are unable to update the application to the latest version. The update was precipitated by an error where the students were unable to render a RAM Preview (Recieving the "... requires 2 or more frames to render a preview", issue).
Found that this issue was addressed earlier last year, but the installer downloaded from Adobe is still the initial release. A thread here also lists additional fixes that should be addressed. http://blogs.adobe.com/aftereffects/2012/10/after-effects-cs6-11-0-2-update-bug-fixes-and- added-gpus-for-ray-traced-3d-renderer.html
Several students in the class have a new 2011/12 model MacBookPro and were sucessful in update, using the Help -> Update method. All of the students with 2009, white, MacBooks received an error message "Update Failed"... stating it was due to some administrative privelages issue. This should not be the case because all students are admins on their machines, and they successfully installed the trial and serialize the app for the class.
These MacBooks are still all running 10.6.8. We are unsure if it's the OS, the hardware, or a combination of the two.
Has anyone encountered a similar situation?
Is there an updated installer that incorporates the 11.0.2?
You'll have to check the CS6 specs. For sure the MacBooks are short on reccommended memory. The minimum is 4GB. There may be other issues with the update like incompatible open GL or required OpenGL support. Check your specs. Here's the Adobe CS6 Minimum Requirements.
Thanks Rick, the only thing that doesn't quite align is that they currently are all running CS6 on their machines. And from what I've scanned (but will investigate farther) their machines meet the main requirements, OS, memory, etc. The Min. Requirements also don't explain why the update also fails with some random "Admin credentials required" error. I would think it would just tell us "your hardware doesn't support this update". Since it's just an update to an existing version, I would have expected it to execute without any issues.
I appreciate the thoughts. Just so puzzling...