2 Replies Latest reply on Jan 31, 2013 5:44 PM by scott_mo

    Premiere Crash

    scott_mo Level 1

      Hello I am a cloud subscriber. Love the service but am having problems in premiere. It crashes constantly. It starts with a freeze of the playback, but I can still open effects, inevitably I need to restart, but when I quit the beach ball of death pops up and I need to force quit.

       

      Has anyone had this problem and have a solution? Any advice on what to do? I've tried tech support via online chat which gave me a number to call, but have had little luck getting past the elevator music.

       

      Here is a little video of the crash (less then 2 minutes).

      password: adobe