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1. Re: Adobe support sucks
peter at knowhowpro Feb 4, 2013 11:04 AM (in response to Virgule71)If you can't find anything about the problem with a Google search for "InDesign bug <some descriptors of your problem or error message>" without quotes, take the names of the support techs you talk with, and demand a supervisor, because bugs should be at least listened to for free.
HTH
Regards,
Peter
_______________________
Peter Gold
KnowHow ProServices
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2. Re: Adobe support sucks
P Spier Feb 4, 2013 12:08 PM (in response to Virgule71)Lots of users (and I'm not saying you are one of them), think every problem is a bug, when if fact it may be something else entirely, commonly a configuration issue on the user's system. I believe Adobe's policy is that they require a credit card number, but if it really does turn out to be a reproducible bug there will not be a charge.
On the other hand, here on the forum we like to think we're a lot better at solving problems than the the outsourced phone help, so maybe you'd like to tell us about your problem and get some free help here.
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3. Re: Adobe support sucks
John Waller Feb 4, 2013 12:15 PM (in response to peter at knowhowpro)peter at knowhowpro wrote:
because bugs should be at least listened to for free.
Agreed - if it's a bug.
Many apparent "bugs" reported in the forums are user error, or user misunderstanding, or hardware/software configs, bad drivers, non-updated software, unsupported setups and so on.
The forums help weed out these other issues and identify true bugs - often with reproducible steps to help the engineers find the bug in the code.
There's an official bug report form here
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
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4. Re: Adobe support sucks
Virgule71 Feb 4, 2013 12:28 PM (in response to P Spier)Do you know anything about the Workspace resetting to the default? Or "Display performance" not staying on High Quality Display? My keyboard shortcut resetting instead of using the ones I defined?
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5. Re: Adobe support sucks
P Spier Feb 4, 2013 12:32 PM (in response to Virgule71)Please delete the autoquote when responding by email.
You problems sound more like a system specific problem than a bug -- we'd be flooded with posts about this kind of thing it there were a general problem, and we are not. Can you provide more details, including if you've updated to 8.0.1, your OS, and how you open and close Files and InDesign. This sounds a lot like ID is not closing properly and therefore is not writing the preference and workspace files, or possibly that you lack write permission on a folder.
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6. Re: Adobe support sucks
Virgule71 Feb 4, 2013 1:02 PM (in response to P Spier)Peter,
I upgraded to 8.0.1 a few days ago thinking that this might correct the issue...but it did not.
I am running Mac OS X (10.7.5)
When it comes to your question about closing the app., I do it many different ways, and the result is the same...each time I get back into ID, I have to reset the Workspace, the high Quality Display, and the keyboard shortcuts.
Today, as I was trying to select one of my defined workspaces, it would keep going back to the Default.
I believe I have the required permissions.
Please, let me know if you have other suggestions.
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7. Re: Adobe support sucks
P Spier Feb 4, 2013 1:06 PM (in response to Virgule71)Again, PLEASE delete your autoquote so I don't have to. It's ok to quote if it adds to the comprehension of your reply, but extra stuff just makes the forum hard to read on the web.
>"When it comes to your question about closing the app., I do it many different ways, and the result is the same"
Can you be specific? Do you actually quit ID using File > Quit or Cmd-Q? This is the kind of thing I would expect to see with a Force Quit of some sort.
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8. Re: Adobe support sucks
P Spier Feb 4, 2013 1:08 PM (in response to P Spier)As an exercise, can you, with no files open, set things as you want, then immediately just quit ID uing the menu command. Do you lose the settings when you restart?
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9. Re: Adobe support sucks
AllNamesGone Feb 4, 2013 4:43 PM (in response to Virgule71)I just waited 2 hours for a call back, and was a bit surprised that the technical support rep was calling from India, with a VERY thick accent. I proceeded to tell him my problem, and what he repeated back to me was nothing I had said. After about four attempts to get him to understand the nature of my problem I had to hang up, because we were getting nowhere.
I work for one of the biggest media congoomerates in the world, and have a deadline I'm doing my best to meet. This customer service rep couldn't even communicate, other than to insist on a product serial number from the "box," not understanding that my company has a license we use.
VERY frustrated.
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10. Re: Adobe support sucks
P Spier Feb 4, 2013 4:48 PM (in response to AllNamesGone)If you'd like us to try to help you here, please start a new topic and give us full details about your OS, version of ID and what is going wrong.



