2 Replies Latest reply on Feb 4, 2013 12:26 PM by smartmediaman

    InDesign CS5 keeps crashing when I create any "New Documents."  Suggestions or ideas?


      InDesign Community.


      For the very 1st time today im having serious issues w/ InDesign CS5 crashing every time attempt to create a "New Document."  This is killing my work flow.  Waited an hour on the phone for Adobe Tech Support and they told me they would need to charge me $40 to fix the issue.  Something about permissions and other issues that they would be able to fix for the $40 fee.  I'd like to attempt to handle on my own 1st before forking out $40.  Any suggestions, thoughts or ideas on this one? 


      I've Googled this for a good portion of the afternoon and it seems that this has happened to others as well (on this forum even), but im not finding any solutions for CS5 users.  My company is going to be upgrading to CS6 w/n the month so spending the $40 would be pointless in my opinion.  Any help would be greatly appreciated.  Below is a list of what i've attempted to do to fix the issue so far, as well as Safari generated report that i've been sending to Apple all afternoon.


      Machine:  Mac OS X 107.5 (Lion)

      What I've done so far:

      1. Deleted all fonts in Library / Fonts (not talking about system fonts folder)
      2. Cleared all system font cache for machine
      3. Turned off all fonts in Suitcase Fusion 2 (ver. 13.2.3)

      Error Details and System Conf Report for the Crash:

      Process:         Adobe InDesign CS5 [303]

      Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

      Identifier:      com.adobe.InDesign

      Version: (7040)

      Code Type:       X86 (Native)

      Parent Process:  launchd [133]


      Date/Time:       2013-02-04 14:13:06.174 -0500

      OS Version:      Mac OS X 10.7.5 (11G63)

      Report Version:  9


      Interval Since Last Report:          450747 sec

      Crashes Since Last Report:           11

      Per-App Interval Since Last Report:  237479 sec

      Per-App Crashes Since Last Report:   11

      Anonymous UUID:                      3540038D-6404-48AC-82DA-B9D190B88179


      Crashed Thread:  0  Dispatch queue: com.apple.main-thread


      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000


      VM Regions Near 0xc0000000:

          Stack                  00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW 


          CG shared images       00000000c0003000-00000000c000b000 [   32K] r--/r-- SM=SHM