12 Replies Latest reply: Apr 8, 2013 12:27 AM by Omke Oudeman RSS

    Bridge has a problem

    GertrudeHolmes

      Whenever Bridge opens, I get this alert. I am using the trial version of CS6 Design Standard on OSX 10.8.2

      I tried doing as requested and then Bridge freezes when I open a new folder. I don't want to buy the software if it has a problem.

       

      Screen Shot 2013-02-04 at 4.48.50 PM.png


        • 1. Re: Bridge has a problem
          Jeff A Wright Employee Hosts

          Moving this discussion to the Bridge General Discussion forum.

          • 2. Re: Bridge has a problem
            Curt Y Community Member

            Try this:

             

            Quit Bridge, from user library (NOT system and root library) preferences folder find and delete the Bridge5.plist file manual. Do this also in same user library caches folder (Caches/Adobe/Bridge CS6) and inhere find and the folder called 'cache' and drag it to the trash.

             

            restart Bridge holding down option key and choose reset preferences, then try again.

            • 3. Re: Bridge has a problem
              Johan Björklund

              Got this problem about a week ago. Running 10.6.8 on a beefy 2009 Mac Pro. Purging in preferences didn't help and though Bridge still worked it was unable to produce thumbnails for some folders and got stuck building criteria. Fixed permissions, no help. Nor could I do what your suggest, I can't even find a file named Bridge5.plist anywhere on my MP. However, I started Bridge with the option key down and chose both reset preferences and purge cache and all seems good now.

              • 4. Re: Bridge has a problem
                Omke Oudeman Community Member

                I can't even find a file named Bridge5.plist anywhere on my MP

                 

                 

                That file is in your user library and the cache file by default is also in this user library.

                 

                When you have a default install your applications are on root level and since you are the user the cache file and custom preferences are in the library in your user account.

                 

                So the path would be: computer / user (your username) / library / preferences / Bridge5.plist.

                 

                In the same library for the cache file from Bridge (if you would choose to delete it manually to start over all fresh again) it is user/library/caches/Adobe/Bridge CS6 / and inhere is a folder called 'cache'. If you have quitted Bridge and delete this folder Bridge will create an new and empty Cache folder after it has been restarted.

                 

                Apple decided to hide the user library per OSX 10.7 so you should see it anyway. Otherwise in Finder go to menu Go and hold down option key to reveal the user library.

                • 5. Re: Bridge has a problem
                  Curt Y Community Member

                  Omke, it OP never had previous versions then he would not have Bridge5.plist.  But the rest of it applies.

                  • 6. Re: Bridge has a problem
                    GertrudeHolmes Community Member

                    This did not work for me - there doesn't seem to be a file called Bridge5.plist. However opening bridge with the option key held down and checking the reset preferences and purge cache boxes seems to have worked.

                    thanks.

                    • 7. Re: Bridge has a problem
                      GertrudeHolmes Community Member

                      Thanks so much - it worked!

                      • 8. Re: Bridge has a problem
                        Curt Y Community Member

                        Yes, that was the first suggestion in thread #2.

                        • 9. Re: Bridge has a problem
                          Omke Oudeman Community Member

                          Omke, it OP never had previous versions then he would not have Bridge5.plist.  But the rest of it applies.

                           

                           

                          That would only be the case if the OP never started it but as soon as the warning message pops up the app has started and also then created a plist file and a cache folder if it was not already there 

                           

                          However, there is a significant change in OS between OSX 10.6 and OSX 10.7. Since 10.7 Apple decided to hide the user library by default, probably because many people tried things they better not had done and then called the help desk...

                           

                          Up to 10.6 the user library is normal visible in the user library and from 10.7 and above you must use a little trick to reveal it. The easiest way is to to select the menu Go and when the fly out menu shows itself press option key and that brings the option to select the user library in view.

                           

                          A more permanent solution should be done using Terminal to add a Unix code, sounds trickier then it is and when doing a google search for hidden library in Mac Os their will be enough information to get id done with much effort :-0

                          • 10. Re: Bridge has a problem
                            Johan Björklund Community Member

                            Well, looking again today I did find a file named com.adobe.bridge5.plist but it seems I can leave it be. I've had all CS versions except CS4 which I skipped, so I also have files bridge.plist, bridge2.plist, bridge4.plist and bridge4.1.plist

                            • 11. Re: Bridge has a problem
                              bebeatrice Community Member

                              -- I had the same problem

                              -- launching Bridge and then choosing to purge cache in the Prefs did not help (continued spinning ball, Bridge no longer reacting, had to to force quit every time)

                              -- but that often mentioned 'start Bridge while holding down the option key and click all three options in the appearing dialog' helped at once!

                               

                              (not sure of the cause, but may be Adobe experts might be able to track the wrong behaviour when they get more details:

                              -- I had used Bridge two weeks on my MacBook

                              -- (run from external backup HD I had with me from the Mac at home)

                              -- I had copied the images from my digital camera in these two weeks via Photo Downloader into Bridge

                              -- I deactivated the Adobe applications when shut down the Mac Book two days ago

                              -- back home I 'copycloned' the external HD to my Mac at home yesterday evening

                              -- when starting Bridge this morning at my 'big Mac', the message in question kept appearing every time I launched Bridge)

                              • 12. Re: Bridge has a problem
                                Omke Oudeman Community Member

                                -- back home I 'copycloned' the external HD to my Mac at home yesterday evening

                                 

                                Not sure if I understand your workflow correctly but it seems you are running Bridge on an external HD? Bridge might get confused if you copy clone data because the cache is user based and by default stored in the user library. Switching between systems might not be that easy to understand for Bridge if you use the same data on different systems.