10 Replies Latest reply on Jun 1, 2014 10:38 PM by SupreetK

    Fireworks CS6 export all pages as PDF crash

    jpayjpay

      I cannot for the life of me Export all pages as pdf from FW CS6 on my Mac. All software is fully up-to-date. I have many times Exported scucessfully before, but now the same file is no longer exportable. I'm going crazy. The source PNG file is a 15 MB file of 68 pages, it is filled with hotspots that should export an interactive PDF. (I deleted all of the "unused library symbols" (even though that deletes symbols that are actually in use)). My Mac is a PowerMac 8GB RAM... I can't remeber the processor setup... I can tell you later when I'm at work...

       

      I have been using FW since late 90s. FW crashes a dozen or more times a day these days. I'm tired of fighting it. Adobe has frankly been woeful in updating FW (on the Mac at least). It is an excellent product... but at best an unfinished product. I've sent bug reports through official channels for years and every year Adobe fails to fix them. It is quite shocking really.

       

      I hope I can get a quick answer, or else my job will become much more difficult.

        • 2. Re: Fireworks CS6 export all pages as PDF crash
          jpayjpay Level 1

          My Mac is a 2.93 GHz Quad Core Intel Xeon, 8GB RAM.

          • 3. Re: Fireworks CS6 export all pages as PDF crash
            groove25 Level 4

            So what result are you experiencing exactly? Just a crash with no output?

             

            If you had to output each page individually—or at least in chunks smaller than 68 pages—you could possibly reassemble the whole thing in Preview… Otherwise, I tend to favor the native Mac option for creating PDFs, which would probably mean using a Print dialog—perhaps from within Preview or a web browser, if your file can be viewed in either of those. Then again, I don't know whether printing will preserve the interactivity.

            • 4. Re: Fireworks CS6 export all pages as PDF crash
              jpayjpay Level 1

              Here's a partial Crash output, let me know if more would help:

              Process:         Adobe Fireworks CS6 [5239]

              Path:            /Applications/Adobe Fireworks CS6/Adobe Fireworks CS6.app/Contents/MacOS/Adobe Fireworks CS6

              Identifier:      com.macromedia.fireworks

              Version:         Adobe Fireworks CS6 version 12.0.0.236 (12.0.0)

              Code Type:       X86 (Native)

              Parent Process:  launchd [163]

              User ID:         502

               

               

              Date/Time:       2013-02-05 17:33:03.564 -0500

              OS Version:      Mac OS X 10.8.2 (12C60)

              Report Version:  10

               

               

              Interval Since Last Report:          95268 sec

              Crashes Since Last Report:           72

              Per-App Interval Since Last Report:  84851 sec

              Per-App Crashes Since Last Report:   17

              Anonymous UUID:                      EDC2114F-8AD4-DC55-0A2A-EC60302FB1F0

               

               

              Crashed Thread:  0  Dispatch queue: com.apple.main-thread

               

               

              Exception Type:  EXC_CRASH (SIGABRT)

              Exception Codes: 0x0000000000000000, 0x0000000000000000

               

               

              Application Specific Information:

              abort() called

               

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   libsystem_kernel.dylib                  0x9856fa6a __pthread_kill + 10

              1   libsystem_c.dylib                       0x935caacf pthread_kill + 101

              • 5. Re: Fireworks CS6 export all pages as PDF crash
                jpayjpay Level 1

                I cannot do the Mac > Print > PDF method because:

                1) FW is broken and can only print one page at a time (inc. PDFs) despite selecting the Print 'Pages: All' radio button.

                2) The file is an interactive one, many hotspots.

                 

                Pls recall this was working fine — with the usual FW half-dozen crashes a day — for months before yesterday.

                 

                Kicking and screaming... and now posting... I dare not call Support... They'll just say reinstall everything without giving me any potential fixes...

                • 6. Re: Fireworks CS6 export all pages as PDF crash
                  groove25 Level 4

                  Sorry, I have no ability to read or understand a crash report. (When I asked about output, I meant PDF output.) And I really don't know what to suggest. You're not the first to experience a crash upon exporting a PDF, though. You might take a look at these forum threads, and see if they give you any ideas:

                   

                  http://forums.adobe.com/message/4794013

                  http://forums.adobe.com/message/4455648

                  • 7. Re: Fireworks CS6 export all pages as PDF crash
                    groove25 Level 4

                    Actually, I would also suggest  exporting Select Pages as a PDF instead of All. (Select maybe the first 10 pages.) If that doesn't work, then make a copy of the FW document using Save As and delete a bunch of pages—again, maybe just leave the first 10 pages—and try exporting that abridged version. The idea is that maybe your file is just too large for Fireworks' PDF Export capabilities.

                    • 8. Re: Fireworks CS6 export all pages as PDF crash
                      jpayjpay Level 1

                      Thanks for your suggestions, but as the whole document is a whole app UI, I can't really break it up without having to redo all the hotspots. Though I am curious as to whether that would work... But it was the same length before for weeks and was ok...

                      • 9. Re: Fireworks CS6 export all pages as PDF crash
                        groove25 Level 4

                        As I suggested previously (see reply #3), if you could output the document in smaller chunks, you could possibly reassemble those components in another application, such as Preview.

                        • 10. Re: Fireworks CS6 export all pages as PDF crash
                          SupreetK

                          (I know it's a bit late to reply to this )

                           

                          I bumped into this thread as I was also experiencing the same issue.

                          Searched the web for any possible solutions but no success.

                           

                          Subsequently, I fell back on my own and tried to solve it....and Voila I found the solution.

                           

                          The culprit was a garbage hyperlink which I had assigned to a hotspot. Fixing that solved the Export to PDF issue.

                          Hope it works for everybody else.