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Please do the following
Run the flash player uninstaller mentioned in the below kb article.
Download the Adobe Flash Player installer directly by clicking one of the following links.
Save the installation file on to the desktop and right click and run as Administrator.
I assume that you downloaded the offline installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header
Do the Adobe Flash Players show in Control Panel | Programs & Features?
For Internet Explorer check
What other browsers do you use?
Thank you for your reply Pat Willener. However, it did not solve the issue. Yes, Adobe is listed in there
Thank you for your reply Devendar_kumar, However, it did not solve the issue.
I performed a workaround for this customer:
1.) Uninstall IE
2.) Reinstall IE
3.) Install and update Firefox
4.) Set Firefox as default browser
5.) Update Flash through auto-online Adobe updater
6.) Tested flash working successfully
What the above do and why not use IE ?
Although IE had been reinstalled, flash did not work on it at all. Also after doing a "Reset", nothing changed that. Then what was that good for ? THE INSTALLATION WINDOW OF THE UPDATER ! Yes, for some or other extraterrestrial reason, the reinstall of IE fixed the updater installation window to become visible, so it was, finally able to go though the online updater.
IE is F%$#&% ! I suspect the client installed too many of these free "stuff" you see online. Although the machine had no virus or spyware infections, these programs (free online antivirus, 6 free YouTube downloaders, multiple free file converters, multiple free email programs, free multiple registry editors, free dvd writing tools etc etc) caused IE to break and die in utmost pain. As I said earlier, I was unable to restore the machine... So on the long run, the only thing that will work is a complete reinstall or reimage of this unit and a warm and soothing update of Windows and all programs. And finally, a fresh install of Adobe Flash Player
If I understand you correctly, Flash Player is now working on Firefox, but not on Internet Explorer - is that correct?
Next question: what does actually "not work" mean - what do you see instead of the expected Flash content?
This unit is back with the customer again. I showed him everything and he was satisfied with the results. And yes, Flash is perfectly and flawlessly working in Firefox. (Vote yes on "Flash Player is now working on Firefox, but not on Internet Explorer")
To answer your question Pat Willener, IE doesn't show flash. Grey boxes only (On the Adobe Flash version and test site). Like I mentioned earlier, I downloaded and installed the standalone application. It shows in programs and features as installed. However, there is no and was never any "add-on" in IE about Adobe Flash or "shockwave" in the add-on manager.
Whichever method I used, I never got Flash to show in IE. The reinstallation of IE made the flash installation program visible so that I could complete the installation through Firefox.
Thanks for your time and help