5 Replies Latest reply on Sep 25, 2013 4:03 AM by Varun Kalra

    Deploying Presenter 8 on 64bit Win7 with 32bit Office

    jpharris2013

      As stated above, my scenario is that we have a site license for Presenter and I need to be able to deploy to hundreds of machines.

      I'm no beginner to the AAMEE tool as I've used it to deploy Master Collection and other suites over the years.

      So far I've made two variations of the package with AAMEE:

       

      32Bit selected during the wizzard

      64bit selected during the wizzard

       

      We currently deploy Office 2010 32bit to all our machines for increased compatibility.

      All of our machines are 64bit Windows 7.

      Past experience states that the AAMEE wizzard architecture choice must align with the architechture of the destined computer.

      However, when deploying the 64bit package, Presenter installs succefully, but the Addon is not available within Office

      If I deploy the 32bit version, it does not install succefully.  I've traced the Adobe logs and interestingly it first begins to error with prerequisit payloads VC redist 2008, 2010 x64 being missing. I've added them to the payload folder of the generated package and I get a bit further.

      Now the VC redistributables fail due to a concurrently running MSI.

      Keep in mind that I already have the pre-requisits installed on the destination machine (And I've tested removing them first too)

       

      So I'm at a bit of a stand still. Has anyone encountered this issue and got a fix for me?

       

      Many thanks.

        • 1. Re: Deploying Presenter 8 on 64bit Win7 with 32bit Office
          zrancid86123

          I wish this could be an answer, but I'm seeing the same issue.  Windows 7 64-bit OS with the Office 2007 32-bit suite.

           

          Installing the 64-bit AAMEE package does not establish the add-in in PowerPoint successfully.  I tried to do some magic to get it to work with no luck.

           

          I did manually install the 32-bit version using the full media, and it worked like a charm.  However, attemtping to install the 32-bit silent AAMEE package results in a generic critical error.

           

          I'm hoping more reports of this issue may lead to a resolution.

          • 2. Re: Deploying Presenter 8 on 64bit Win7 with 32bit Office
            CPPBroncos

            We are also having the same issue installing Presenter 8.

             

            Windows 7 64bit SP1 with the latest security patches

            Office 2010 32bit SP1 with the latest security patches.

             

            We are using  AAMEE 3.1.108.0

             

            I can create the MSI package using the AAME tool but it won't install.  I get very generic errors.

             

            Adobe, what's the solution? why make it so complicated?

             

            Abosolutely absurd!

             

            MSI (s) (D0:DC) [11:23:04:640]: Note: 1: 1708

            MSI (s) (D0:DC) [11:23:04:640]: Product: AdobePresenter8_32 -- Installation operation failed.

             

            MSI (s) (D0:DC) [11:23:04:641]: Windows Installer installed the product. Product Name: AdobePresenter8_32. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

             

            MSI (s) (D0:DC) [11:23:04:646]: Deferring clean up of packages/files, if any exist

            MSI (s) (D0:DC) [11:23:04:646]: MainEngineThread is returning 1603

            MSI (s) (D0:0C) [11:23:04:649]: RESTART MANAGER: Session closed.

            MSI (s) (D0:0C) [11:23:04:649]: No System Restore sequence number for this installation.

            === Logging stopped: 4/3/2013  11:23:04 ===

            MSI (s) (D0:0C) [11:23:04:651]: User policy value 'DisableRollback' is 0

            MSI (s) (D0:0C) [11:23:04:651]: Machine policy value 'DisableRollback' is 0

            MSI (s) (D0:0C) [11:23:04:651]: Incrementing counter to disable shutdown. Counter after increment: 0

            MSI (s) (D0:0C) [11:23:04:651]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

            MSI (s) (D0:0C) [11:23:04:651]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

            MSI (s) (D0:0C) [11:23:04:652]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

            MSI (s) (D0:0C) [11:23:04:652]: Restoring environment variables

            MSI (s) (D0:0C) [11:23:04:653]: Destroying RemoteAPI object.

            MSI (s) (D0:A4) [11:23:04:653]: Custom Action Manager thread ending.

            MSI (c) (04:C8) [11:23:04:654]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

            MSI (c) (04:C8) [11:23:04:654]: MainEngineThread is returning 1603

            === Verbose logging stopped: 4/3/2013  11:23:04 ===

            • 3. Re: Deploying Presenter 8 on 64bit Win7 with 32bit Office
              DaneJonesNW

              Did anyone ever figure this out?  I know it's an issue with Presenter/AAMEE as he package installs fine manually, or when I install the AAMEE package with Presenter disabled

              • 4. Re: Deploying Presenter 8 on 64bit Win7 with 32bit Office
                Sharad Vatsa Employee Moderator

                Hello Dane,

                 

                Can you please try updating Adobe Application manager on one of the machines prior to deploying Adobe Presenter package created using AAMEE.

                You may update Adobe Application manager from the below URL -

                              http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

                 

                Once it is updated, you may run the Presenter 8 package created using AAMEE via Command prompt and see if it installs successfully.

                use the command ->>

                             msiexec.exe /i <package_Name>.msi /quiet

                 

                Regards,

                Sharad

                • 5. Re: Deploying Presenter 8 on 64bit Win7 with 32bit Office
                  Varun Kalra Adobe Employee

                  Hi there,

                   

                  Make sure that you have AAMEE 3.1, You will have to create 32 bit Package for 32 bit operating system, and 64 bit package for 64 bit operating system.

                   

                  Please share your contact details if you still face issue, please write an e-mail to me on tcssup@adobe.com under my attention.

                   

                  Thanks.