3 Replies Latest reply on Feb 21, 2013 2:04 PM by Mark_Rausch

    Adobe Edge Inspect Open Issue

    TOSONA1959 Level 1

      I installed Adobe Edge Inspect on a MacBook Pro, running OSX 10.8.2. Edge Inspect would not open. Following advice from an earlier discussion, I discarded the preferences folder and rebooted. Edge Inspect opened after the reboot and sent me to a web page to sign in. I signed in and nothing... No error. No open icon in the doc. No report or status indication of any kind. Now, Edge Inspect won't open again. It does open on my iPhone 4S and the iPhone app sees my MacBook Pro. The iPhone even gives me a passcode to connect, but there is absolutely no field nor application nor anything on the MacBook where I can enter the code. Nuttin' Any help would be greatly appreciated. If it's not going to work, hopefully, there would at least be some indication of why, or some notice telling me I need to do something else, if that is the case.

        • 1. Re: Adobe Edge Inspect Open Issue
          Mark_Rausch Adobe Employee

          If your iPhone is seeing your MacBook, that means the Edge Inspect app is running. You won't see it in the standard app area, it should show up in the top menu bar area on the right side.


          As far as not seeing  the passcode, do you have the Chrome browser open and the Edge Inspect Chrome extension installed? When a device wants to connect you should see a small green plus icon on the Edge Inspect icon. Opening the dialog should display the passcode entry field. Once you get your device connect, most of your interactions with Edge Inspect should take place in that dialog in Chrome.


          Hope this helps,


          • 2. Re: Adobe Edge Inspect Open Issue

            Hi Mark,


            I also have this issue running 10.8.2. Edge Inspect fails to load, Console entries claim it crashed as per below


            21/02/13 11:45:28.254 AM EdgeInspect[6364]: objc[6364]: Class WebCoreTextFieldCell is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore and /Applications/Adobe Edge Inspect.app/Contents/Frameworks/dvawebview.framework/Versions/A/cef//libcef.dylib. One of the two will be used. Which one is undefined.


            21/02/13 11:45:28.367 AM EdgeInspect[6364]: *** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndex:]: index 1 beyond bounds [0 .. 0]' *** Call stack at first throw: (      0   CoreFoundation                      0x972f612b __raiseError + 219      1   libobjc.A.dylib                     0x973bf52e objc_exception_throw + 230      2   CoreFoundation                      0x971ecc3b -[__NSArrayM objectAtIndex:] + 251      3   CoreFoundation                      0x971cc6d8 CFArrayGetValueAtIndex + 88      4   EdgeInspect                         0x0000e808 _ZN3App16GetDefaultLocaleERSbIhSt11char_traitsIhEN7dvacore7utility19SmallBlockAllocator12STLAllocatorIhEEE + 816      5   EdgeInspect                         0x0000ebb5 _ZN3App14GetLocaleToRunERSbIhSt11char_traitsIhEN7dvacore7utility19SmallBlockAllocator12STLAllocatorIhEEE + 147      6   EdgeInspect                         0x0000f741 _ZN3App13PreInitializeEv + 773      7   EdgeInspect                         0x00015d81 main + 113      8   EdgeInspect                         0x00002735 start + 53 )


            21/02/13 11:45:29.598 AM com.apple.launchd.peruser.501[198]: ([0x0-0x30d30d].com.adobe.EdgeInspect.application[6364]) Job appears to have crashed: Trace/BPT trap: 5


            21/02/13 11:45:30.035 AM ReportCrash[6365]: Saved crash report for EdgeInspect[6364] version 1.0.327 (1.0.327.385782) to /Users/allanbanks/Library/Logs/DiagnosticReports/EdgeInspect_2013-02-21-114530_Banksy-MBP.crash

            • 3. Re: Adobe Edge Inspect Open Issue
              Mark_Rausch Adobe Employee

              Hi Allan,


              I responded to your previous post on another other thread here: http://forums.adobe.com/thread/1093079


              Have you made sure you have the latest version of the Edge Inspect desktop application installed?


              Was Edge Inspect ever working for you and if so, what changed?


              Also note that it's easier for us to respond to and help with an issue when you confine your posts on a single issue to a single thread.