MTS files are imported without sound

Hi Shaul,

Are the .mts files from a tapeless camera? If so, do you have the complete original file structure from the memory card? In Premiere, trying importing the file using "Media Browser" rather than File > Import, this may help. The Browser is a panel usually at the lower left of Premiere interface.

Thanks

Jeff Pulera

Safe Harbor Computers

Do you import as described in http://forums.adobe.com/thread/1015001?tstart=0

We've been battling this problem with Premiere Pro since we started using it.  We've found the following help:

1) Update Premiere Pro.

2) If still not working, update every Adobe product on the machine.

  We have experienced this problem at least six times, and the above has fixed it in all but one.  We are currently battling that last one.  Even a delete of Premiere Pro and a fresh installation is not making that one get the sound.

  I've read on the forums here that renaming the file to .m2ts can work.  Also, others have mentioned that if the file is on a drive other the 'C', moving the file to drive 'C' can fix it as well.  Someone else also reported the following(We were unable to do as he suggested as we could not find the files he mentioned):

"If you can  deactivate Premiere - do it, if you can't - uninstall PP.

Delete content of SLStore, SLcache folders located in Library/Applecation support/Adobe

Delete  Library/Applecation support/Adobe/Adobe PCD/Cache/cache.db

reinstall

"

Where did you get the MOV files (camera brand/model) and exactly what is inside the MOV wrapper?

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

What is a CODEC... a Primer http://forums.adobe.com/thread/546811

What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

.

Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

http://forums.adobe.com/thread/592070?tstart=30

.

For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

And, what version of Quicktime do you have installed?

>How can I go from here?

Go back and click the link I provided in message #2

You need to copy the ENTIRE folder structure from the camera to your hard drive