Are the .mts files from a tapeless camera? If so, do you have the complete original file structure from the memory card? In Premiere, trying importing the file using "Media Browser" rather than File > Import, this may help. The Browser is a panel usually at the lower left of Premiere interface.
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Although I imported them through media browser it did not help. I will get the card and try to import them as you suggested.
We've been battling this problem with Premiere Pro since we started using it. We've found the following help:
1) Update Premiere Pro.
2) If still not working, update every Adobe product on the machine.
We have experienced this problem at least six times, and the above has fixed it in all but one. We are currently battling that last one. Even a delete of Premiere Pro and a fresh installation is not making that one get the sound.
I've read on the forums here that renaming the file to .m2ts can work. Also, others have mentioned that if the file is on a drive other the 'C', moving the file to drive 'C' can fix it as well. Someone else also reported the following(We were unable to do as he suggested as we could not find the files he mentioned):
"If you can deactivate Premiere - do it, if you can't - uninstall PP.
Delete content of SLStore, SLcache folders located in Library/Applecation support/Adobe
Delete Library/Applecation support/Adobe/Adobe PCD/Cache/cache.db
I just noticed that all MOV files are imported as audio file only despite video can be seen in VLC.
I have uninstalled and installed again PP but nothing helped.
Is there any solution for it?
Where did you get the MOV files (camera brand/model) and exactly what is inside the MOV wrapper?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
And, what version of Quicktime do you have installed?
My Quicktime program was not installed properly
At last I got the original files from the camera. Per each MTS file there is an extra file
How can I go from here?
Shaul⇄Detect language » English
>How can I go from here?
Go back and click the link I provided in message #2
You need to copy the ENTIRE folder structure from the camera to your hard drive