30 Replies Latest reply: Feb 11, 2013 9:33 AM by aragornn23 RSS

    Gray color prints as brown using Photoshop CS6

    aragornn23 Community Member

      I reformatted my computer and installed a fresh copy of Windows 7 service pack 1 and installed Photoshop CS6 and when I print my work the color gray prints as brown and the yellow green has a shade of brown in it as well so its darker. I did calibrate my monitor, I use sRGB IEC61966-2.1 as ICC profile and RGB in working spaces, and US Web Coated v2 as CMYK. I changed the mode to CMYK 16 bit and proof setup to Working CMYK. In printer setting I set the color handling to Photoshop manages colors and set it to hardproofing. I did match it with the color management in display settings. What am I missing? What else should I do? I think my Epson T1100 printers are fine because they both print the same color gray as brown so it must be in Photoshop where the problem is, but I'm stuck now and don't know what to do. Please anyone help me? This is frustrating..Before I reformatted I was using Photoshop CS5 and my prints are fine but when I reformatted and installed a fresh copy of Windows 7 and Photoshop CS6 the printing problems starts, I reinstalled Photoshop CS5 but the print outs still has problems, color gray prints as brown..By the way, I print on white bond papers and white box boards, so color blending is not the case I'm sure..If anyone have anymore solution, please let me know? Thank you very much in advance.

        • 1. Re: Gray color prints as brown using Photoshop CS6
          gator soup Community Member

          16 bit

           

          try unchecking 16 bit if you are checking it any where in your print dialogs (it is probably okay to keep your Source doc in 16 bit) -- this one tip may solve the problem of dark, off prints using CS6 "Photoshop Manages Colors"

           

          CMYK

           

          you should probably be printing on an Epson inkjet printer from an RGB document (unless printing through a RIP)

           

          proof setup

           

          forget using using View> Proof Setup (soft proofing) for now, it is likely only confusing you

           

          hardproofing

           

          you should probably use Normal Printing until you get your work flow figured out

           

          I did calibrate my monitor

           

          good,

          the Source> Print Space conversion has zero to do with how the document displays

          as the Source> Monitor conversion has zero to do with how the doc prints

          in Photoshop, the Source Space is independent of the Monitor and Print spaces (hopefully)

           

          color gray prints as brown.

           

          that's a sure sign your conversion to the printer profile is bad (you are using the wrong printer/paper/ink ICC profile

           

          may want to review

          http://forums.adobe.com/thread/1147693 (skip to post 13)

          and post back with the same basic screenshots of your settings...

          • 2. Re: Gray color prints as brown using Photoshop CS6
            aragornn23 Community Member

            Thank you very much for taking the time to answer my questions. I did what you suggested. I also downloaded and used the WhackedRGB image and its profile but the result of the print out didn't change. The gray still has brown or reddish brown tint on it. Other colors are off as well. Here's what I did with the settings:

            Color_settings.jpg

            Assign_profile.jpg

            Proof_Condition.jpg

             

            Print_Settings.jpg

             

            Print_Settings2.jpg

            And here is the scanned result of the print out:

            Print_Result.jpg

            I did try to use other document profiles and printer profiles to ther documents, experimented a bit but this is the best print result I came up with, with regards to color accuracy, as you can see, the gray is way off and also the other colors..I don't know if there's a bug in PS CS6 or something. I reformatted twice already and installed everything with fresh copy and still this persist..

             

            Another thing, when I tried to print the Whacked document for the first time this window popped up, I just clicked ok and then ctrl+P again and the print settings appeared with no problem and so I was able to print it..But does this mean CS6 is not compatible with my printer and I have to use previous version of Photoshop? But I did try reinstalling PS CS5 but the prints were the same as with CS6..I'm confused.

            Before_Printing.jpg

            • 3. Re: Gray color prints as brown using Photoshop CS6
              gator soup Community Member

              wow, very dramatic

               

              first, you appear to be stumbling on Customized Proof Conditions

              try

              View> Proof Setup> Custom< Device to simulate (should be your Print Profile) if you are trying to "Soft Proof" your print on the display -- USE THIS FEATURE SPARINGLY! (i will suggest you ignore it for now after checking your print profile for a second opinion, if it matches your print or if it is clean is a clue)

               

              proofsetup.jpg

               

              it looks like you are otherwise doing everything right (and the PDI look great)

               

              but where did you get that Epson II 07 profile (that is a prime suspect, does it Soft Proof okay)

               

              did you run a nozzle clean and check print - is it good

              are you sure you are printing on the right side of the paper

              you aren't printing on plain paper are you

               

              before calling Epson, i would get a quality OEM Epson paper like Epson Premium Luster or Gloss and give the matched OEM Epson profile a go

               

              i've had great success using their Advanced Product Support 562-###-1305 (if your printer qualifies)

              http://www.epson.com/cgi-bin/Store/support/SupportContacts.jsp

              search the link for 1305 for the full number (make sure you are speaking to Long Beach, not out of country)

              • 4. Re: Gray color prints as brown using Photoshop CS6
                gator soup Community Member

                ps

                 

                i can't read the blue highlite -- is that media type (plain paper)

                 

                paper.jpg

                • 5. Re: Gray color prints as brown using Photoshop CS6
                  aragornn23 Community Member

                  The printer profile "Epson IJ Printer 07" was there already and selected as default, so I figured that's the right one to select because it also corresponds to my printer manufacturer. I don't think the rest of the choices in printer profile will work or is there? I tried some and the print was worse. Here's the snap shot of the list of choices by the way:

                  printer_profile.jpg

                   

                  Yes, I did nozzle clean numerous times and the check print was good to go, no gaps.

                   

                  Yes, I tried printing on a photo paper, matte and standard substance 20 bond paper and the color came out the same as the result above..

                   

                  Only if I could pinpoint the exact right settings for this Photoshop I'm using and for my printers..I'm not really familiar with these color settings and color management before because my prints were fine and I was just going along with the default settings, which worked fine, until I reformatted and installed Photoshop CS6 and then the headache comes.

                   

                  Thank you very much once again for your help and for your time.. Even if the settings were fine and correct, so we thought, still the print result is messed up..I'm clueless now on what to do..I'd try uninstalling CS6 and install other version of Photoshop and see what will happen.

                  • 6. Re: Gray color prints as brown using Photoshop CS6
                    aragornn23 Community Member

                    Yes correct, that's "plain paper" on media type.. Coz I did use plain papers only. I think the paper type is not reall the concern because even though I tried to print on a photo paper and a matte paper the print result was still the same, gray comes out with tint of reddish brown.

                    • 7. Re: Gray color prints as brown using Photoshop CS6
                      gator soup Community Member

                      me thinks your profiles aren't installed or Photoshop is not finding them (you should have a boatload of Epson profiles in that drop menu) here mine

                       

                      profiles.jpg

                       

                      the settings look good (Photoshop Manages Colors) i think the problem is your one Epson profile isn't a good Print Space

                       

                      maybe a windows person (or Epson support) can help you track down the folder of Epson profiles and find out if they are installed in the right place, why they aren't showing up, but I think that is the problem

                       

                      maybe the Epson driver download page has the profiles in a seperate download and a Win7 compatibility (do check into that)

                       

                      http://www.epson.com.ph/epson_philippines/printers_and_all_in_ones/inkjet/product.page?pro duct_name=Epson_Stylus_Office_T1100

                      • 8. Re: Gray color prints as brown using Photoshop CS6
                        aragornn23 Community Member

                        Unfortunately I didn't find anything about color profiles in the Epson page. Even on web, I tried to find profiles for my type of printer but none so far..I'm officially frustrated with this problem..But thank you very much for your help, I really appreciate it. Thank you gator soup, sounds delicious, gator soup, didn't know there's a so called gator soup.:)

                        • 9. Re: Gray color prints as brown using Photoshop CS6
                          gator soup Community Member

                          i looked around for profiles & tutorials on Photoshop profile for Epson T1100

                          they did use Ps Manages Colors, plain paper and use ICM

                           

                          i am assuming you are using OEM Epson ink set

                           

                          i think your best option is to call Epson and tell them your desaturated RGB is printing brown, you can only find one Epson profile, and ask them what the problem is

                           

                          pls let us know what they say...

                          • 10. Re: Gray color prints as brown using Photoshop CS6
                            gator soup Community Member

                            meantime, maybe try a sRGB version of the PDI image and PRINTER MANAGES COLORS workflow

                            • 11. Re: Gray color prints as brown using Photoshop CS6
                              gator soup Community Member

                              okay, i don't like to be stumped on an Epson...

                               

                              the ICM button in the print driver (below) got me wondering about its function because your print looks like double color management is being applied

                               

                              ICM.jpg

                               

                              from this luminouslandscape thread:

                               

                              madmanchan:

                               

                              1) When you let PS do it (e.g., choose Let Photoshop Determine Colors from the Color Handling menu in PS's Print With Preview box), then you need to disable color management in the Epson driver. This is performed by setting the Printer Color Management setting in the Epson driver to Off (No Color Adjustment).

                               

                              2) When you let the Epson driver perform the conversion instead (e.g., choose Let Printer Determine Colors from the Color Handling menu in PS's Print With Preview box), then in most cases you need to choose ICM from the Printer Color Management setting in the driver. By choosing Host ICM, the Epson driver is simply using your operating system's built-in color management routines to perform the conversion (instead of using its own internal routines). You get to choose a rendering intent in much the same way that PS allows you to choose a rendering intent if you go with option #1 above.

                               

                              i wasn't sure what ICM was so i looked it up and it appears to be a Windows' CMS equivalent of Apple's ColorSync

                               

                              if that is the case -- using Photoshop Manages Colors -- you would want to turn off all Color Management options, including ICM, PhotoEnhance, Color Controls so they do not influence Photoshop's Source> Print Profile conversion -- use only "OFF (No Color Adjustment)"

                               

                              i still don't understand the one print profile, but it may represent a package of hidden profiles... heard of Canon doing this, but never Epson

                               

                              of course i am speculating a lot here...

                              • 12. Re: Gray color prints as brown using Photoshop CS6
                                gator soup Community Member

                                .

                                i think selecting ICM shows the OFF option and checking it turns ICM off

                                • 13. Re: Gray color prints as brown using Photoshop CS6
                                  Hudechrome Community Member

                                  From the OP:

                                   

                                  "Before I reformatted I was using Photoshop CS5 and my prints are fine but when I reformatted and installed a fresh copy of Windows 7 and Photoshop CS6 the printing problems starts, I reinstalled Photoshop CS5 but the print outs still has problems, color gray prints as brown"

                                   

                                  Then the place to look is not Photoshop but the re-installation.

                                   

                                  Hve you tried to print from outside Photoshop? What does the Epson Test Page look like?

                                  • 14. Re: Gray color prints as brown using Photoshop CS6
                                    Gilsonn Community Member

                                    When ICM is selected that's when the Off (No Color Management) option appears, you're right, checking it would turn ICM off, so "double" color management is not happening at all.. I don't know why there's only 1 Epson profile either. I haven't found a folder which contains ICC profiles for Epson but found the ones in Adobe..My printer by the way is converted into CISS and I'm not using an OEM Epson ink set, but everything was working fine before even if that's the case. Too bad I didn't give a close look at color settings and profiles before so I'm not sure what's the exact settings that I was using then, but I remember the profile was sRGB, photoshop manages colors but I forgot about the printer profile but I think it was the same single epson profile that I'm using now. It would be easier to pinpoint if only one printer that prints gray as brown but both my Epson T1100 prints the same, so it must really be Photoshop where the problem is, or the "all mighty" settings. If it's the ink then I should be experiencing print problem long before, but I'm using the ink from the same large bottle that I was using before the printing problem started..I've chosen a lot of profiles already from the options as well as a couple other combinations but the results were either desaturated or darker and messed as well but the one thing that stays the same is, guess what? Color Gray prints as brown or with reddish brown tint in all of those prints..I think I would just have to pay someone who do home service to fix this problem.:)

                                    • 15. Re: Gray color prints as brown using Photoshop CS6
                                      Gilsonn Community Member

                                      Yes I did print outside of Photoshop and the result is the same. I printed straight from the image viewer and same thing happened, gray prints as reddish brown..The Epson test page was fine, the colors of the Windows logo were fine, I don't see any problem with the test page.. Sorry I'm aragornn23, I thought I used the right account.

                                      • 16. Re: Gray color prints as brown using Photoshop CS6
                                        gator soup Community Member

                                        My printer by the way is converted into CISS and I'm not using an OEM Epson ink set

                                         

                                        that would have been useful info up front

                                         

                                        printer manages colors using sRGB...

                                        • 17. Re: Gray color prints as brown using Photoshop CS6
                                          Hudechrome Community Member

                                          I suspect it's in the color management of Windows.

                                           

                                          Do this:

                                           

                                          Go to an empty part of the desktop, right click and choose Screen Resolution. Choose Advanced Settings>Color Management>Color Management button. On the Color Management screen, Open the Devices tab. Scroll down the Device Selector and pick your printer. Under the Device Selector, click Use my settings for this device. Profile selection should show Manual. The box under Profiles associated.... should now show all the profiles available, starting with your printer model appended with (default) If not, Select it, click Add, then Set as Default. Close Color management and check the printing.

                                           

                                          You should also have the same settings on the monitor tab (Manual, profiles shown and your calibrator output set (default). If not either select it or lacking custom calibration, use the sRGB profile, which works well with recent LCD monitors.

                                           

                                          Then get back here with your results.

                                          • 18. Re: Gray color prints as brown using Photoshop CS6
                                            gator soup Community Member

                                            suspect it's in the color management of Windows.

                                             

                                            interesting if that's it

                                             

                                            shouldn't ICM: OFF (No Color Adjustment) in the Epson driver make Windows ICM irrelevant (for practical purposes) under Photoshop Manages Colors workflow

                                             

                                            this may be one of those Windows irregularities Noel works around... seeing is believing

                                             

                                             


                                            • 19. Re: Gray color prints as brown using Photoshop CS6
                                              Hudechrome Community Member

                                              Yes, but if for some reason it hasn't been configured correctly, this should do it.

                                               

                                              print color settings.JPG

                                              • 20. Re: Gray color prints as brown using Photoshop CS6
                                                gator soup Community Member

                                                interesting again (i am learning and never noticed that devices window before as a Mac user)

                                                 

                                                still, in theory, since the Epson printer CM is 'off' under Photoshop's "Photoshop Manages Colors" (and classic Epson no color adjustment setting) i would think Photoshop's direct Source> Print Space setting should trump all the other influences

                                                 

                                                obviously though, it does look Photoshop is being double managed (magenta cast) in the printing process

                                                • 21. Re: Gray color prints as brown using Photoshop CS6
                                                  Chris Cox Adobe Employee

                                                  It should, but Epson has had some bugs in their drivers lately.

                                                   

                                                  Apparently turning on the 16 bit print option in Epson's drivers mucks up color management (despite appearing to be off).

                                                  And we've known for a long time that their advanced B&W option ignores color management.

                                                  • 22. Re: Gray color prints as brown using Photoshop CS6
                                                    Hudechrome Community Member

                                                    Epson has 16 bit print options? I knew Canon did but never Epson. Is there a 16 bit option for the 3800?

                                                     

                                                    I am aware of the B&W option which reverts control to Epson (unless you use Eric Chan's method,). I have no difficulty with it other than it's rather crude in terms of actually previewing the custom tweaks. Is there a problem with it?

                                                     

                                                    At any rate, both for monitor and printing, maually assuming control works best for me as there is less chance for a "gotcha"!

                                                    • 23. Re: Gray color prints as brown using Photoshop CS6
                                                      Hudechrome Community Member

                                                      Ok, I answered my own question. None available for Windows and beta versions only for Mac Leopard.

                                                       

                                                      Reading some info on testing 16 vs 8 bit printing, one writer did a test and saw zero difference, which basically agrees with what the person responsible for Canon professional printer sales said about 16 bit drivers. If you looked at specific color swatches, a barely detectable difference might be noted, but not general printing.

                                                       

                                                      Perhaps b&w might show it.

                                                      • 24. Re: Gray color prints as brown using Photoshop CS6
                                                        aragornn23 Community Member

                                                        Thanks for the suggestions. I tried that before after I read in another forum about changing the settings in the color management of Windows, but this time I did select the printer from the drop down because last time I didn't see my printer in the list. But unfortunately the print result is still the same. This problem is killing me.. Here's what I did by the way, I just chose everything with my printer profile on it so it would be uniformed but please correct me if I should choose different settings. I did try at first "Photoshop manages colors" and tick off the color management and then "Printer Manages Colors" next and enable color manegement in the printer settings but both print outs came out the same ( Gray prints as Reddish Brown) *sigh*

                                                         

                                                        CM1.jpg

                                                         

                                                        CM2.jpg

                                                         

                                                        cm3.jpg

                                                         

                                                        CM4.jpg

                                                         

                                                        CM5.jpg

                                                        Here I set it to Photoshop Manages Color and ICM selected (No color Adjustment)

                                                         

                                                        CM_printerMC.jpg

                                                        Here I selected "Printer Manages Colors" and chose Document (Profile: Epson IJ Printer 07) with Color Management On

                                                         

                                                        The print result: No change

                                                         

                                                        test2.jpg

                                                        • 25. Re: Gray color prints as brown using Photoshop CS6
                                                          aragornn23 Community Member

                                                          Yes, I'm sorry I wasn't able to mention it..I'm actually trying different combinations of settings but haven't found one that would print gray as gray.

                                                          • 26. Re: Gray color prints as brown using Photoshop CS6
                                                            Hudechrome Community Member

                                                            Color Settings:

                                                             

                                                            Change Working Spaces RGB to sRGB or AdobeRGB

                                                             

                                                            Change Color Management Policiies RGB to Preserve Imbedded profiles.

                                                             

                                                            Color Settings Setup.JPG

                                                            • 27. Re: Gray color prints as brown using Photoshop CS6
                                                              Hudechrome Community Member

                                                              Assign Profile should not be set to Profile, it should be set to the middle button Working RGB and should be the same as what you reset Color Settings, ie sRGB or Adobe RGB.

                                                               

                                                              My Windows CM Settings:

                                                               

                                                              Windows Color Management setup.JPG

                                                               

                                                              However, since I am set to manual, I don't think this box is relevant.

                                                               

                                                              Reset to my suggestions and try again.

                                                              • 28. Re: Gray color prints as brown using Photoshop CS6
                                                                aragornn23 Community Member

                                                                Yes, I tried that settings before, that's what I tried first. It was set to sRGB by default and viewing conditions same as what's in your color management box. In the color settings in Photoshop, I did set it to Adobe RGB, sRGB and other combinations to see what would be the result and if some change will occur but still none. I tried setting RGB to off and preserve embedded profile, still no change..I already tried a lot of combinations, but I made sure its uniform, not like sRGB in Windows color management and then RGB 1998 in Photoshop or others.  I copied your settings in your last replies, but the freakin printer still prints gray as reddish brown..Perhaps I should try another Windows 7 installer, maybe this Windows' color recognition I'm using is messed up, coz I tried installing another version of Photoshop and the print outs were the same as in CS6, I don't think the problem is with the inks either..But thanx for all your help guys, I think we tried everything save for one, "try a different Windows installer". I don't know if it makes sense but I don't know what to do anymore.

                                                                • 29. Re: Gray color prints as brown using Photoshop CS6
                                                                  Hudechrome Community Member

                                                                  I would also look to Epson and be sure that you have the newest drivers.

                                                                   

                                                                  I happen to have an Epson office combo (Workforce 645) that uses the same profile as yours (Epson IJ Printer 07). There is no option to use Photoshop settings, that is I can only print from Photoshop using printer management. nevertheless, setting for best color, I ran a test on basic office paper and the result was impressive. I may even resort to this printer for quick views!

                                                                   

                                                                  So it comes down,  for me at this point:

                                                                   

                                                                  Bad drivers

                                                                  Bad ink

                                                                  bad OS installation.

                                                                   

                                                                  I actually had the same problem on the 3800 last year and it came down to problems with the magenta ink not running. Light magenta was ok but not Magenta. Of course, the 645 doesn't have the light magentas and cyans, I don't know about yours.

                                                                   

                                                                  I have no other profiles available on the 645 .

                                                                  • 30. Re: Gray color prints as brown using Photoshop CS6
                                                                    aragornn23 Community Member

                                                                    Yes, I do have an up-to-date driver for my printer.

                                                                     

                                                                    I may think that it could be some ink not running same as yours if only one of my 2 printers has that problem but both of them and at the same time. The one is newer for a few months and I don't think both of them would suddenly have problems in the distribution of ink and at the same time at that. I think I may have to try installing another OS, and if the prints stay the same then it may probably be the ink, though i'm not sure how to tell if an ink is bad.. Mine doesn't have light colors, both converted to CISS.