14 Replies Latest reply on Feb 14, 2013 6:35 AM by the_wine_snob

    Can you help with this serious error message?

    lilthea Level 1

      I have Premiere Elements 8.  I tried to open some .prel that I have made and now I get this error message:   Projects created with Adobe Premiere Pro and Adobe Premiere Elements are not compatible.  Please use the appropriate application to open this project.  What gives??  Also, as usual, Premiere Elements 8 crashes after I have accomplished one lousy thing, so I have to constantly open project and save.  Now I can't even open a project.


      Thanks for any help you can give me.

        • 1. Re: Can you help with this serious error message?
          Steve Grisetti Adobe Community Professional

          Have you ensured you have the update patch for version 8? If not, go to the Help menu and Check for Updates.


          Also ensure you have the latest version of Quicktime.


          Were these .prel files created with the same copy of Premiere Elements 8 that you're now using to open them?


          And, if you want to troubleshoot further, please list your operating system, processor and speed, RAM and how much free, clean space is on your hard drive(s).

          1 person found this helpful
          • 2. Re: Can you help with this serious error message?
            lilthea Level 1

            Thank you, Steve,


            I did find a couple of updates that I needed, although I did already have the patch that is necessary.   I am now not gettng the error message that I mentioned.  And, the files were not only created with the same copy of Premiere Elements 8, they were created within an hour or two of bringing them up again.  My Quicktime is the latest version.


            However, Premiere Elements still crashes after I have done just a little bit of work.  I have to save after each little addition or I could lose my work.  So much as adding a menu marker or a title page could cause it to crash.  Sometimes, I can manage to do a few things before it crashes, such as adding a few menu markers.


            Here are the specs:  Windows XP, Intel Core 2 Duo CPU, P8600 @ 2.40 GHz, 1.58 Ghz, 2.96 GB of RAM

            I currently have about 20 GB of clean space on my hard drive.  I imagine I should probably have more RAM, but I purchased this laptop before I starting getting really involved in putting videos together.


            Thanks for your help.

            • 3. Re: Can you help with this serious error message?
              lilthea Level 1

              Oops, just got the message again when trying to open a file I created after I started having the problem.

              • 4. Re: Can you help with this serious error message?
                Steve Grisetti Adobe Community Professional

                Are you saying that you only have 20 gigs of free space on your hard drive? That could definitely be an issue, especially if you're working with only one hard drive and your video is anything but miniDV footage. You've got a pretty minimally powered machine for this build of the software and not a lot of room for it to work.


                The program needs room to open, it needs room to write continually to the hard drive and it needs space to create temp and render files -- and the longer your project and the higher definition your footage, the more you need.


                If you're working on a single hard drive, you're going to need (depending on what you're using as source footage) between 50 and 100 gigs free -- and that should be clean (run Disk Cleanup) and defragmented (run Defragmenter).

                • 5. Re: Can you help with this serious error message?
                  lilthea Level 1

                  I now have it on my desktop, which has over 300 GB of free space on the hard drive, clean and defragmented. 


                  Specs:  Windows XP, Intel Core 2 Duo CPU, E8400 @ 3.00 GHz, 3.00 Ghz, 3.25 GB of RAM


                  I checked, there are no available updates.  Quicktime is up to date.


                  Now, as soon as I try to add a title to anything, it crashes.

                  • 6. Re: Can you help with this serious error message?
                    Steve Grisetti Adobe Community Professional

                    Holy cow! Something is seriously wrong here, lilthea!


                    What model of camcorder is your video coming from and what format and resolution is it?


                    What project settings did you select when you set up your project? (You can see them under Edit/Project Settings.)


                    Version 8 was not the best version of the program ever produced. In fact, it was one of the worst, when first released. But if you downloaded the update (from Help/Check for Updates) and the rest of your system is stable, you should at least be able to edit video from a miniDV, HDV or even AVCHD camcorder.


                    If you truly can't do ANYTHING without it crashing though, there's something much, much deeper going on that a bug in your program or its set-up. (This is why I need you to be as specific as you can about things!) If things are really that unstable, it could indicate malware or viruses or possible corruption of the operating system.


                    I sometimes recommend a program that I use every week but that some people object to because it's Chinese software and has been accused of stealing virus definitions from other software companies. But it's got an easy interface. Just select Deep Care, click the go button and then select the option to clean. In my opinion, it makes your operating system as good as new. But there are some people who disagree, so that's my personal recommendation only.


                    Download the free version from here:



                    What you're dealing with could be problems with your source video -- since I don't have enough information to say either way. But, assuming your video came from a miniDV, HDV or AVCHD camcorder and that you've properly set up your project to those specs, a tune-up using Advanced System Care might be worth considering.

                    • 7. Re: Can you help with this serious error message?
                      lilthea Level 1

                      While I am starting to film my own videos, what I am currently working with is something completely different.  I belong to a performance group that has been in existance for almost 20 years.  There are VHS tapes and DVDs of all the major performances (about 2 a year).  What I am doing is editing out the individual performances for a performer and making a DVD (or multiple DVDs in the case of a performer who has been with the group the whole time) with only that performer's numbers.  (I have received permission to do this from the companies that made the origiinal tapes and DVDs, so I am not making them illegally.)


                      The quality of the VHS tapes is rather poor, as they are old.  And the quality of the filming of both the tapes and the DVDs varies dramatically - I can see the learning curve as the companies have developed over the years.


                      Anyway, when I have saved each performance (as an .avi, using Premiere Elements), I am then putting them in chronological order and adding a title page before each one with the name and date of the show and the title of the number.  Once I have added the menu markers, I add the menus.  I save the whole thing to a disc (actually folder) and then burn to a DVD using ImgBurn.


                      The problems with Premiere Elements center around adding the titles.  Even just adding a title page can cause it to crash.  Sometimes I can manage to do one and save it before the crash.  I used to have problems burning my edited videos to a DVD until I posted here and was told not to even try burning something directly and ImgBurn was recommended. That recommendation was worth its weight in gold, lol.


                      Now that you have more information that you possibly could want about what I am doing, I hope you can help me.


                      Oh, I downloaded Advanced Systems Care.



                      • 8. Re: Can you help with this serious error message?
                        lilthea Level 1

                        Oh, just wanted to clarify - I don't even get to type anything on the title page.  The crash happens when I am adding the page to the workspace.

                        • 9. Re: Can you help with this serious error message?
                          Steve Grisetti Adobe Community Professional

                          How are you converting the VHS video to digital video?


                          That's likely the problem, as you can run into all sorts of problems if you're using something other than a true digital bridge to do the conversion.



                          Devices like the Dazzle convertor, capture cards or other inexpensive convertors for video can produce all sorts of crappy files and codecs -- codecs that can very much choke the life out of a video editor like Premiere Elements.


                          Once again, lilthea, if you want us to help you, we're going to need details! How are you converting your DVDs and VHS videos to editable video files? This seems very likely at the crux of your situation.


                          If you really want to get to the bottom of this, we may have to step back and experiment. Make sure we get a good digital conversion of your files. Then make sure we've properly set up your Premiere Elements project for this video type. You'll be amazed at how smoothly things go once you get the workflow right!


                          But if that's too overwhelming, you may want to consider another video editing program -- one that's more forgiving with the format of video you add to it.


                          I don't mean this dismissively. I'm just trying to point out that your options are either to posssibly start the process over and do it right -- or to transition the project to a program that's not quite so full featured (like Windows MovieMaker) but which can work with a wider variety of video formats.

                          • 10. Re: Can you help with this serious error message?
                            lilthea Level 1

                            Good grief, who knew that this was going to be so complicated?  I am just a hobbyist and I am not making any money off of this.  All I ask for is enough to replace the supplies (discs, labels, etc.).  We are senior citizens, most of us on limited incomes.  The DVDs that I make are treasures for these performers to give to their families.  Most people don't want to sit through 2 hours of a show DVD to see 2 performances by their family member.  A DVD with an hour of just their mother, grandfather, or whatever, is special.


                            Well, anyway, I have a Toshiba DVD/VCR combination that I use to transfer VHS tapes to DVDs.  I use Premiere Elements to rip the DVDs to my computer.  I am not in a position to buy more software or equipment to accomplish this.  And, as I have suffered some brain impairment, I find it increasing more difficult to comprehend complicated technology.  I appreciate your willingness to help me.  I would like to be able to continue to use Premiere Elements, as it does have some features that enhance the DVDs I make.  If there is a better, but inexpensive, way to transfer the VHS tapes, please advise me.


                            (For a sample of some of my work - and the variety of talent I am working with - please go here:  http://www.youtube.com/watch?v=fFdhzKQhXMc&list=UUXfFbLM6e_1yvTBHTURF4aQ  I am one of the dancers in the opening number and the one in white and silver toward the end of the video.  Be sure to read the opening title page.)


                            Thanks for your help.

                            • 11. Re: Can you help with this serious error message?
                              Steve Grisetti Adobe Community Professional

                              You do beautiful work, lilthea -- and I certainly respect your challenges and efforts.


                              Unfortunately, you've got a kind of complicated workflow with the version of Premiere Elements that's least capable of working with complicated workflows.


                              I really think you ought to give Windows MovieMaker a chance. It's not only free but, if your operating system is fully updated, it should already be on your computer.


                              It's not nearly as full-featured as Premiere Elements, of course. But for basic editing with titles and outputting DVDs, it can't be beat. It handles most video formats, it's extremely stable and the results look terrific.


                              It's certainly a great alternative to a program that apparently crashes every time you open it.


                              I wish you the very best with your project in any event.

                              • 12. Re: Can you help with this serious error message?
                                lilthea Level 1

                                I do have Windows Movie Maker, but I have never used it.  Do you know if there is a way to unlink the audio from the video?  Sometimes I have to fix the synchroniztion of the audio and video with some of the older shows.  As I had mentioned, the caliber of some of the early tapes and DVDs was adequate a best.  Just moving the audio a tiny bit can make all the difference.


                                Maybe I can do the actual editing of the videos with Premiere Elements and put them together with WMM.



                                • 13. Re: Can you help with this serious error message?
                                  the_wine_snob Level 9

                                  For the Unlinking of Audio and Video, there are two easy methods. The one that you choose will depend on exactly what you wish to do.


                                  First, for a temporary Unlinking, just Alt+click on the Audio, to Unlink it from the Video. Reestablish sync, and when you Select another Clip, that Link will come back.


                                  Onc can also click on a Clip, then go to the Clip menu in the Toolbar, choosing Unlink Audio & Video. This will stay in effect, until one manually Relinks the two streams.


                                  For syncing, this FAQ Entry might be useful: http://forums.adobe.com/thread/436751


                                  Good luck,



                                  • 14. Re: Can you help with this serious error message?
                                    the_wine_snob Level 9

                                    The DVR can introduce some problems, of their own. I have a Panasonic unit, similar to your Toshiba, and use it when I go to digitize from VHS tapes, but in a different workflow. I will first make a DVD of the VHS, but JUST for archival purposes for the client. I then use the VHS part of that deck, to feed the tape's signal through an A-D bridge for Capture in Premiere. That is what I edit.


                                    With most DVR units, there is a rudimentary Menu and navigation added to the DVD-Video, though they are so simple, that many users never really notice them. That Menu and navigation will be in the first VOB on the resulting DVD-Video, and can keep Premiere from being able to Import it properly. Often, all other VOB's Import fine, but not the first one, because it is not 100% DVD-compliant. This article goes into more detail: http://forums.adobe.com/message/2977189#2977189


                                    Also, as a DVD-Video is Encoded with the heavily compressed MPEG-2 DVD CODEC, it is not the best candidate for editing, and especially if the final output will be to DVD-Video again, because there will then be two MPEG-2 DVD compressions (think of a FAX of a FAX). That is why I use my Panasonic DVR ONLY as a VHS player, and do the actual Capture to DV-AVI via the A-D bridge (a Canopus in my case).


                                    Good luck,