10 Replies Latest reply: Feb 11, 2013 3:02 PM by Ronnie4922 RSS

    Problems Updating CS6 products on a Mac running 10.8.2

    Bexigallio Community Member

      Is anyone else having problems updating their Adobe CS6 suite. When I go to Update, the Adobe Application Manager loads, goes through the process of downloading the Updates, takes ages (as they are large files) and then right at the end gives me an error message saying how the updates have failed.

        • 1. Re: Problems Updating CS6 products on a Mac running 10.8.2
          jeclark2006 Community Member

          Yes I have had significant problems with 'updating'.

           

          I had a problem with Premiere Pro, and a 'serious' error every time I attempted to play a clip. Eventually I 'uninstalled everything' of my Cloud subscription packages.

           

          As I was reinstalling, AE indicated an update was available... tried various ways to update without a fail... ranging from uninstall every damn thing again, running 'cleaner', etc. and reinstalling, etc. to no avail... even the 'log analyzer' that is suppose to give out 'magic numbers' that would tell someone in Adobe what's 'wrong', indicates 'no problem' when I've run it. In fact in 'automatic' mode it doesn't even find a problem with the AE upgrade failure...

           

          I posted the error log appropriate for AE... and for some reason it ended up in this forum, 'Downloading, Installing, Set-up'... and has as yet been unanswered and unreplied to...

           

          I have seen various other posts on this topic but none of the responses have had anything significantly different in terms of steps that I have done, or a 'smoking gun' solution.

           

          I'm pretty discussed with the response. Oh yeah... I looked at the Customer Support page, and the page as of yesterday afternoon indicated that phone 'help' was not available. Presumably because they didn't hire enough... and who knows since I started my Clod  subscription months ago, I may not be elgible for 'free' phone help.

           

          I'm pretty disgusted with this 'new' install App Management system. It was a pain to 'uninstall' via the uninstallers in each app directory, then this problem with the update...

           

          All because I had a 'serious error' in Premiere Pro that had no rhyme or reason...

          • 2. Re: Problems Updating CS6 products on a Mac running 10.8.2
            Jeff A Wright Employee Hosts

            Bexigallio aand Jeclark2006 what specific error messages are you receiving?  In general for update failures you will want to try applying the update directly from the product update page at http://www.adobe.com/downloads/updates/ if it is available.

             

            If you still continue to face failures of the update then the next step is to review the installation logs for the update.  You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

            • 3. Re: Problems Updating CS6 products on a Mac running 10.8.2
              jeclark2006 Community Member

              I posted my original AE log in a thread I started, which remains unanswered, unless it has been in the last couple of hours.

               

              I have uninstalled and reinstalled not only AE but my entire set of CS6 apps. I have run the 'cleaner' app, and with various cycles of uninstall, reinstall, update attempt, also used the downloadable installers for both the main AE 11.0.0 package and the downloaded update package for 11.0.2.

               

              All fail.

               

              The 'log analyzer' which is referred to in the 'error' logs, found in /Library/Logs/Adobe/Installers as directed by the dialog from the App Manager, finds 'no error/problem'.

               

              The packages that correctly install 'updates' are at the moment only Premiere Pro 6.0.0 to 6.0.2, and Audition 5.0.0 to 5.0.2.

               

              Currently I just tried updating Speed Grade.. and after that log, is yesterday's failed AE update log.

               

              --------- Speed Grade log ---------

               

              02/09/13 12:49:05:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | START - Installer Session

              02/09/13 12:49:05:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/09/13 12:49:05:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | RIBS version: 7.0.0.91

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | OSX version: 10.8.2 

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ::START TIMER:: [Total Timer]

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | CHECK: Single instance running

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | CHECK : Credentials

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Load Deployment File

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | deploymentFile option not given

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | CHECK : Another Native OS installer already running

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Create Required Folders

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Assuming install mode

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Looking up install source path

              02/09/13 12:49:05:374 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Sync Media DB ...

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ::START TIMER:: [Sync Media DB]

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Pre check media db sync

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | End of Pre check media db sync. Exit code: 0

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | :: END TIMER :: [Sync Media DB] took 25 milliseconds (0.025 seconds) DTR = 1600 KBPS (1.5625 MBPS)

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Ready to initialize session to start with ...

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ::START TIMER:: [CreatePayloadSession]

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Updated source path: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Updating media info for: {904C1964-3DE7-4EC0-BF46-E506E4542FAB}

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Ignoring original data since install source is local

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Type: 0, Volume Order: 1, Media Name: SpeedGradeTrial-6.0.4-mul-AdobeUpdate

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Path: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/p ayloads/AdobeSpeedGrade6.0AllTrial-110912024220/AdobeSpeedGrade6.0AllTrial-110912024220.dm g

              02/09/13 12:49:05:375 | [INFO] |  | OOBE | DE |  |  |  | 159955 | --------------------  END  - Updating Media Sources -  END  --------------------

              02/09/13 12:49:05:388 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Supported RIBS version range: [0.0.0.0,7.0.0.91]

              02/09/13 12:49:05:388 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ----------------- CreatePayloadSession: machine is x86 ---------------

              02/09/13 12:49:07:577 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ______ Verify Dependency Subscribers ______

              02/09/13 12:49:07:577 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

              02/09/13 12:49:07:577 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: 0 (0,0)

              02/09/13 12:49:07:577 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

              02/09/13 12:49:07:578 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Patch Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} can be applied to product Adobe SpeedGrade CS6 6.0.0.0 {3D46121C-A0E6-4259-B7E0-5127C218A096}

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "installSourcePath" to: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "mode" to: silent

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Setting property "workflow" to: updater

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "extensionsOnly" to: 1

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "mode" to: silent

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "patchesOnly" to: 1

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml

              02/09/13 12:49:07:638 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Overwrite property "workflow" to: updater

              02/09/13 12:49:07:639 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Found payload actions:

              02/09/13 12:49:07:639 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Deciding what installer mode to use...

              02/09/13 12:49:07:672 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN Setting requested payload actions

              02/09/13 12:49:07:672 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Value returned on lookup of payload: Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is: false

              02/09/13 12:49:07:672 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Action string for Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}  is install

              02/09/13 12:49:07:685 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END Setting requested payload actions

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Collected advanced path check information for INSTALLDIR

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is a well-formed path

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is not the root path

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is on a local volume

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is on a writable volume

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR is not on a case sensitive volume

              02/09/13 12:49:07:700 | [INFO] |  | OOBE | DE |  |  |  | 159955 | INSTALLDIR passed path basic path validation: /Applications

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Unordered operations

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Unordered operations

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Ordered operations

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install

              02/09/13 12:49:07:824 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Ordered operations

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Payloads passed preflight validation.

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Call PreSession Custom Hook

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Unordered operations

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Unordered operations

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | BEGIN InstallOperationsQueue Ordered operations

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}:  with operation install

              02/09/13 12:49:07:888 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END InstallOperationsQueue Ordered operations

              02/09/13 12:49:08:021 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Calling the custom action code for pre-install for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}

              02/09/13 12:49:08:021 | [INFO] |  | OOBE | DE |  |  |  | 159955 | ::START TIMER:: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}]

              02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Installer Operation: PayloadUninstaller

              02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/09/13 12:49:08:027 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Session {904C1964-3DE7-4EC0-BF46-E506E4542FAB} modify request for AdobeCode: {904C1964-3DE7-4EC0-BF46-E506E4542FAB}

              02/09/13 12:49:08:086 | [INFO] |  | OOBE | DE |  |  |  | 159985 | Effective AdobeCode for: {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is {904C1964-3DE7-4EC0-BF46-E506E4542FAB}

              02/09/13 12:49:08:158 | [INFO] |  | OOBE | DE |  |  |  | 159985 | PDB install manipulation failed

              02/09/13 12:49:08:228 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*

              02/09/13 12:49:08:228 | [INFO] |  | OOBE | DE |  |  |  | 159955 | :: END TIMER :: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}] took 206 milliseconds (0.206 seconds)

              02/09/13 12:49:08:230 | [INFO] |  | OOBE | DE |  |  |  | 159955 | User specified overrideFile:

              02/09/13 12:49:08:232 | [INFO] |  | OOBE | DE |  |  |  | 159955 | The csu inventory was not updated for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}, value of local var is -1

              02/09/13 12:49:08:232 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Calling the ROLLBACK custom action code for pre-install for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}

              02/09/13 12:49:08:371 | [INFO] |  | OOBE | DE |  |  |  | 159955 | No operation.  We're done:

              02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components installed: 0

              02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components repaired: 0

              02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Total components removed: 0

              02/09/13 12:49:10:378 | [WARN] |  | OOBE | DE |  |  |  | 159955 | DW050: The following payload errors were found during install:

              02/09/13 12:49:10:378 | [WARN] |  | OOBE | DE |  |  |  | 159955 | DW050:  - Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial: Install failed

              02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Call PostSession Custom Hook

              02/09/13 12:49:10:378 | [INFO] |  | OOBE | DE |  |  |  | 159955 | :: END TIMER :: [Total Timer] took 6546 milliseconds (6.546 seconds)

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | -------------------------------------- Summary --------------------------------------

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |  - 0 fatal error(s), 0 error(s)

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | OSX version: 10.8.2 

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | -------------------------------------------------------------------------------------

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 |

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | Exit Code: 7 - Unable to complete Silent workflow.

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | END - Installer Session

              02/09/13 12:49:11:380 | [INFO] |  | OOBE | DE |  |  |  | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

               

               

               

              --------- yesterday's AE failed update install log -------------

               

              02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | START - Installer Session

              02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:45:643 | [INFO] |  | OOBE | DE |  |  |  | 675837 | RIBS version: 7.0.0.91

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | OSX version: 10.8.2 

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Total Timer]

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK: Single instance running

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK : Credentials

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Load Deployment File

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | deploymentFile option not given

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CHECK : Another Native OS installer already running

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Create Required Folders

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Assuming install mode

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Looking up install source path

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Sync Media DB ...

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Sync Media DB]

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Pre check media db sync

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | End of Pre check media db sync. Exit code: 0

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Sync Media DB] took 24 milliseconds (0.024 seconds)

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Ready to initialize session to start with ...

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [CreatePayloadSession]

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Updated source path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate

              02/08/13 11:58:45:647 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Updating media info for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}

              02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Type: 1, Volume Order: 1, Media Name: AfterEffectsTrial-11.0.2-mul-AdobeUpdate

              02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg

              02/08/13 11:58:45:648 | [INFO] |  | OOBE | DE |  |  |  | 675837 | --------------------  END  - Updating Media Sources -  END  --------------------

              02/08/13 11:58:45:661 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Supported RIBS version range: [0.0.0.0,7.0.0.91]

              02/08/13 11:58:45:661 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ----------------- CreatePayloadSession: machine is x86 ---------------

              02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ______ Verify Dependency Subscribers ______

              02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

              02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: 0 (0,0)

              02/08/13 11:58:47:062 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

              02/08/13 11:58:47:063 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Patch Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} can be applied to product Adobe After Effects CS6 11.0.0.0 {4817D846-700B-474E-A31B-80892B3E92E3}

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "DEVersion" to: 6.0

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "installSourcePath" to: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "mode" to: silent

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Setting property "workflow" to: updater

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "DEVersion" to: 6.0

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "extensionsOnly" to: 1

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "mode" to: silent

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "patchesOnly" to: 1

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Overwrite property "workflow" to: updater

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Found payload actions:

              02/08/13 11:58:47:151 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Deciding what installer mode to use...

              02/08/13 11:58:47:179 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN Setting requested payload actions

              02/08/13 11:58:47:179 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Value returned on lookup of payload: Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is: false

              02/08/13 11:58:47:180 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Action string for Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}  is install

              02/08/13 11:58:47:194 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END Setting requested payload actions

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Collected advanced path check information for INSTALLDIR

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is a well-formed path

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is not the root path

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is on a local volume

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is on a writable volume

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR is not on a case sensitive volume

              02/08/13 11:58:47:208 | [INFO] |  | OOBE | DE |  |  |  | 675837 | INSTALLDIR passed path basic path validation: /Applications

              02/08/13 11:58:47:231 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallPreSystemCheckProc

              02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0

              02/08/13 11:58:47:233 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 2 milliseconds (0.002 seconds)

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Unordered operations

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Unordered operations

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Ordered operations

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install

              02/08/13 11:58:47:347 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Ordered operations

              02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Payloads passed preflight validation.

              02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Call PreSession Custom Hook

              02/08/13 11:58:47:389 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallSessionOpenProc

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds)

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Unordered operations

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Unordered operations

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | BEGIN InstallOperationsQueue Ordered operations

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}:  with operation install

              02/08/13 11:58:47:390 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END InstallOperationsQueue Ordered operations

              02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Calling the custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}

              02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In PrePayloadInstallProc

              02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg

              02/08/13 11:58:47:524 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper

              02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Get user id

              02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | uid = 505

              02/08/13 11:58:47:526 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}

              02/08/13 11:58:47:550 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app

              02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle

              02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0

              02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 27 milliseconds (0.027 seconds)

              02/08/13 11:58:47:551 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Installer Operation: PayloadUninstaller

              02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:47:572 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Session {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} modify request for AdobeCode: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}

              02/08/13 11:58:47:619 | [INFO] |  | OOBE | DE |  |  |  | 675869 | Effective AdobeCode for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}

              02/08/13 11:58:47:679 | [INFO] |  | OOBE | DE |  |  |  | 675869 | PDB install manipulation failed

              02/08/13 11:58:47:774 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:47:774 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 222 milliseconds (0.222 seconds) DTR = 18.018 KBPS (0.0175957 MBPS)

              02/08/13 11:58:47:776 | [INFO] |  | OOBE | DE |  |  |  | 675837 | User specified overrideFile:

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | The csu inventory was not updated for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}, value of local var is -1

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In PrePayloadInstallProc

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg

              02/08/13 11:58:47:778 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper

              02/08/13 11:58:47:779 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Get user id

              02/08/13 11:58:47:780 | [INFO] |  | OOBE | DE |  |  |  | 675837 | uid = 505

              02/08/13 11:58:47:780 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}

              02/08/13 11:58:47:786 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app

              02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle

              02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0

              02/08/13 11:58:47:787 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 8 milliseconds (0.008 seconds)

              02/08/13 11:58:48:103 | [INFO] |  | OOBE | DE |  |  |  | 675837 | No operation.  We're done:

              02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components installed: 0

              02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components repaired: 0

              02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Total components removed: 0

              02/08/13 11:58:50:113 | [WARN] |  | OOBE | DE |  |  |  | 675837 | DW050: The following payload errors were found during install:

              02/08/13 11:58:50:113 | [WARN] |  | OOBE | DE |  |  |  | 675837 | DW050:  - Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial: Install failed

              02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Call PostSession Custom Hook

              02/08/13 11:58:50:113 | [INFO] |  | OOBE | DE |  |  |  | 675837 | ::START TIMER:: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]

              02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | In InstallSessionCloseProc

              02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Custom action return code: 0

              02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)

              02/08/13 11:58:50:114 | [INFO] |  | OOBE | DE |  |  |  | 675837 | :: END TIMER :: [Total Timer] took 5239 milliseconds (5.239 seconds) DTR = 6.10804 KBPS (0.00596488 MBPS)

              02/08/13 11:58:51:115 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------------------------- Summary --------------------------------------

              02/08/13 11:58:51:115 | [INFO] |  | OOBE | DE |  |  |  | 675837 |  - 0 fatal error(s), 0 error(s)

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | OSX version: 10.8.2 

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 |

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | -------------------------------------------------------------------------------------

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 |

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | Exit Code: 7 - Unable to complete Silent workflow.

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | END - Installer Session

              02/08/13 11:58:51:116 | [INFO] |  | OOBE | DE |  |  |  | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              • 4. Re: Problems Updating CS6 products on a Mac running 10.8.2
                Bexigallio Community Member

                Screen Shot 2013-02-11 at 01.02.10.png

                See above for error codes.

                I clicked your hyperlink to the downloads/updates, I am to conclude from that I have to do each CS6 product individually?

                It seems I'm not eligible for support... despite legally owning all CS6 products and being a registered ACI for InDesign.

                Very frustrating...

                • 5. Re: Problems Updating CS6 products on a Mac running 10.8.2
                  Jeff A Wright Employee Hosts

                  You would want to review the log files for each of the updates individually.  Creative Suite 6 support is currently available.  Were you denied support when you contacted our support team?  Do you have a case number from your interaction which I can reference?

                  • 6. Re: Problems Updating CS6 products on a Mac running 10.8.2
                    jeclark2006 Community Member

                    I don't know if the Bexigallio has the 'same' problem, but after spending the better part of this morning with the tech support via chat, and trying such things as 'create a new admin account', using the 'update' feature by running AE then going to 'Help->Updates' then attempting to install... then as the last gasp, throwing away Adobe Extension manager and attempting to install '6.0.4' from a dmg image, only to have that fail to even startup install, with a 'systems requirements'.

                     

                    The net result is there was a bug number given #3310414, don't know if that is for the 'AE install problem' or the 'can't even get off the ground for the Extensions manager install problem'... but in any case

                    there was no happy conclusion to this problem at least as far as my morning's 'chat' session.

                     

                    The only 'hopeful' word was 'maybe this will be solved in CS7, or ealier... but no guarentees'...

                     

                    I don't recall this much hassle with an Adobe install/update, having used Adobe products since PS 2.5.

                    • 7. Re: Problems Updating CS6 products on a Mac running 10.8.2
                      Jeff A Wright Employee Hosts

                      Jeclark206 bug #3310414 has been resolved.  Please see Can't apply Extension Manager update 6.0.2 | Mac OS - http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html which include steps which have reliably resolved the issue for other users.

                       

                      If you continue to face difficulties please log into your account at http://www.adobe.com/ and go to the My Adobe section.  From there you can access the My Support Case History and respond to this thread with the case number from your interaction with our support team.

                      • 8. Re: Problems Updating CS6 products on a Mac running 10.8.2
                        jeclark2006 Community Member

                        The URL you give, is for 6.0.4 Extension Manager, and results in a 'System Requirements' error on my Mac OS X 10.8.2 system.

                         

                        Here's the current list of update failures for CS6.

                         

                        ----

                        Photoshop 13.1.2 for Creative Cloud

                        Installation failed. Error Code: U44M1P7

                         

                        Adobe SpeedGrade CS6 6.0.4 Update

                        Installation failed. Error Code: U44M1P7

                         

                        Adobe After Effects CS6 11.0.2 Update

                        Installation failed. Error Code: U44M1P7

                         

                        Photoshop Camera Raw 7.3

                        Installation failed. Error Code: U44M1P7

                         

                        Extension Manager 6.0.5 Update

                        Installation failed. Error Code: U44M1P7

                         

                        Adobe Bridge CS6 5.0.2 Update

                        Installation failed. Error Code: U44M1P7

                        ----

                         

                        As a note, I just checked my backup machine and it as AE 11.0.2, as well as these other up dates installed and the programs are operational.

                         

                        Since it is a 'backup' and a rather old, by modern standards, 17" MBP running Mac OS X 10.6.8, I would obviously use the new MBP for video processing.

                        • 9. Re: Problems Updating CS6 products on a Mac running 10.8.2
                          Ronnie4922 Community Member

                          I have the same problem. After trying (unsucessfully) to install the update 3X over the last 10 days, Illustrator won't open at all. The dialog box title is "Adobe Illustrator cannot be opened because of a problem. " and it says "Check with the developer to make sure Illustrator works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any avaialable updates for the application and Mac OS X...."

                           

                          I'm not in the Cloud. I bought this software last May, it has been running on OS X 6.8. The updates aren't automatic, I get them when I'm not busy. What I find annoying is that I've had to reinstall Illustrator before. I'd call, but I've already wasted hours on hold, and ended up with useless suggestions on another issue. I'll reinstall again, and see how long it lasts.

                          • 10. Re: Problems Updating CS6 products on a Mac running 10.8.2
                            Ronnie4922 Community Member

                            I thought I'd try one more time and try to read between the lines on the update dialog box before reinstalling, and the AAM had an "update" for the "Updater". It only took about 5 minutes (not the HUGE download again) and Illustator opens fine. Good luck everybody.