9 Replies Latest reply on Feb 11, 2013 5:23 AM by Steve Grisetti

    Will not load still pics or audio


      I have recently experienced big problems with my Elements 9 program after I have loaded into a new HP PC.  When I am editing my project it will not let me import pics or audio as I use to do in my old laptop.  I have upgraded from XP to Windows 7.  Would that account for it by itself?  Also, the editing is very slow, and in fact my program actually shuts down several times during the editing process.  Once my computer said that all processing power was being used (I have a quad computer with 3.6 ghz speed...I bought it sepcifically after getting advice from this forum).  I am very disappointed.  Do I need to upgrade?  Should I take the two projects I have loaded in the program out and then reload?  I can't make videos until I do something.  Help!!!  Bill

        • 1. Re: Will not load still pics or audio
          Steve Grisetti Adobe Community Professional

          I'm concerned that you can't import audio or photos. That would indicate some serious issues at your end, and not something we can likely help you with here on the forum.


          That is assuming that by audio you mean WAV files and that by photos you mean photo that have been resized to no larger than 1000x750 pixels in size.


          Other than that, Premiere Elements 9 works great on Windows 7. I had no problem running it on my Windows 7 machine.


          Although version 10 runs even better and version 11 runs better than any version of the program, especially with AVCHD footage.


          You say the program runs slowly during the editng process. What type of media files are you editing? (I assume you're not working with photos or audio files, since you say can't load them into a project.)


          What model of camcorder is your video coming from and what format and resolution is it? Did you use Premiere Elements' Get Media tools to get the video from your camcorder to your computer?


          When you started your Premiere Elements project, what project settings did you select? If you selected the correct project settings for your video you will NOT see red lines above your clips when you add them to your timeline. Is that the case in your project?

          • 2. Re: Will not load still pics or audio
            the_wine_snob Level 9

            I am with Steve, on the inability to Import Stills and Audio files. There is something very wrong.


            Do you get any error messages?


            Just to be clear, would you give us the format of those problem Stills, and also the problem Audio files?


            Good luck,



            • 3. Re: Will not load still pics or audio
              Billysax007 Level 1

              the stills are jpegs and the audio files are itunes.  I have imported to this program many, many times and have been making videos for years.   But when I tried to do it in my new computer, this is what happened.  Thanks for your insights!

              • 4. Re: Will not load still pics or audio
                Billysax007 Level 1

                My pics are jpeg and the message I get is that they are too large (though I've never had that problem before).  I am doing avchd from an hd sony camcorder.  And yes, I used get media tools.  I am not sure about the red lines, but I don't remember seeing them.  Thanks for your insight.  Understand that when I was running this program on my laptop my speed was too low and it was getting very slow even then.  But I loaded the program fresh on my new computer, so I just don't think this should have ever happened.  I would gladly get version 11 if that is the only logical solution.

                • 5. Re: Will not load still pics or audio
                  Steve Grisetti Adobe Community Professional

                  As I indicated in my first post, photos directly from cameras are way too large for use in a Premiere Elements project. For high-def video, your photos should be not be larger than 2000x1500 pixels in size.


                  Music from iTunes can usually not be loaded into a video program in its native format because it is copy protected, and trying to do so will throw up an error code. iTunes has relaxed these protections a bit, but it's still very common for this to happen. The solution is to output the song(s) as CD and then rip them back into the computer as an MP3. This will override the copy protection. (An alternative is to use Amazon.com as your music source, since they use almost no copy protection on their music.)

                  • 6. Re: Will not load still pics or audio
                    Billysax007 Level 1

                    So, how do I reduce the pixels in photos from a canon 5d dslr?  I don't think this will resolve the other problems I am having with the program.  And I have always copied and used audio off of itunes since I have been doing videos.  It has never been a problem until now.  Again, thanks for your insights!  And I will try Amazon when I download audio off the internet.

                    • 7. Re: Will not load still pics or audio
                      John T Smith Adobe Community Professional & MVP
                      1 person found this helpful
                      • 8. Re: Will not load still pics or audio
                        Billysax007 Level 1

                        Thanks for these citations.  A lot of what I read doesn't make sense, but I'll continue to delve into it.

                        • 9. Re: Will not load still pics or audio
                          Steve Grisetti Adobe Community Professional

                          It's pretty simple.


                          If you want to use a photo in a high-def project, you need to use Photoshop Elements or Photoshop to size it down to 2000x1500 pixels (at 72 ppi).