4 Replies Latest reply on Feb 11, 2013 1:41 PM by Helen22

    Photoshop CS5 keeps crashing on start up

    Helen22

      Running Windows 7 64 bit, has been fine up until a few days ago after I had a virus.  I have uninstalled, used the photoshop clean up tool and reinstalled, still the same problem. CS4 is working fine but I can't get CS5 to work, it crashes on start up with the following details.

       

      Problem Event Name:APPCRASH
        Application Name:Photoshop.exe
        Application Version:12.0.0.0
        Application Timestamp:4bbc5b10
        Fault Module Name:amtservices.dll
        Fault Module Version:3.0.0.64
        Fault Module Timestamp:4b6004a6
        Exception Code:c0000005
        Exception Offset:0000000000088dba
        OS Version:6.1.7601.2.1.0.768.3
        Locale ID:2057
        Additional Information 1:42f3
        Additional Information 2:42f36e6d42b7acab1a756482c3a16e17
        Additional Information 3:a3a2
        Additional Information 4:a3a2bc05e7527151873d6c51f844212f
        • 1. Re: Photoshop CS5 keeps crashing on start up
          Level 7

          First, go download and install all the Photoshop updates.

          • 2. Re: Photoshop CS5 keeps crashing on start up
            Helen22 Level 1

            Just tried it but still having the same problem:

            Problem Event Name:APPCRASH
              Application Name:Photoshop.exe
              Application Version:12.0.4.0
              Application Timestamp:4d9d8f8e
              Fault Module Name:amtservices.dll
              Fault Module Version:3.0.0.64
              Fault Module Timestamp:4b6004a6
              Exception Code:c0000005
              Exception Offset:0000000000088dba
              OS Version:6.1.7601.2.1.0.768.3
              Locale ID:2057
              Additional Information 1:42f3
              Additional Information 2:42f36e6d42b7acab1a756482c3a16e17
              Additional Information 3:a3a2
              Additional Information 4:a3a2bc05e7527151873d6c51f844212f
            • 3. Re: Photoshop CS5 keeps crashing on start up
              Level 7

              OK, updating rules out a lot of issues.

               

              Since you just repaired a virus/malware infestation -- most likely some of your files are corrupt.

               

              Now the most likely cause is a corrupt activation database file.

              Second most likely cause is a corrupt DLL.

               

              I would have thought that running the cleaner tool and reinstalling would clean out all the related files (database and DLL).

               

              You probably need to talk to the install/activation folks to see what might be going wrong with the activation DLL (we can't really help with that from the Photoshop side of things).

              • 4. Re: Photoshop CS5 keeps crashing on start up
                Helen22 Level 1

                Would it be easier to repair windows and try again, or if I have to, re-format and reload windows then try again? I only use my laptop for downloading photos at events so won't loose anything critical.