1 Reply Latest reply: Feb 11, 2013 1:41 PM by kglad RSS

    Error: 16

    Jimmy Bonlokke

      I have a subscription on After Effects CS6. It worked alright for 5 days but then i opened it and got the following error message.


      "Configuration error

      Please uninstall and reinstall the product.

      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

      Error: 16



      The first time i reinstalled After Effects and then it worked allright for another 5 days then i again the same error message. And now when i try reinstall it gives me a error saying: "Please reboot your computer and try again". But after i rebooted my computer i got the exact same error message.


      Please help me with this problem.


      Best regards.