This software is very very very difficult to configure -- but
I'd suppose you've heard that before re: Contribute C3. This is
trying to get a new client (we're a web hosting co, who just got
them from their previous web hosting firm who sold them on
Contribute....idiots!) Anyways, I've had NOTHING but troubles with
I learned how to operate the app, and how to generate a KEY
to send to the new client, and made them an Admin and sent same and
then went over there to their offices. My client rec'd the CONN KEY
that I made. We ran it on their computer when prompted to by
Contribute. we then restarted with them now as an Admin. Working at
their offices, I was able to connect, then edit a page on their
website no problem -- BUT -- as soon as I tried to PUBLISH same,
you get a yellow bar up top that says "You can't edit this page now
becuase you are already editing it on another computer. Click here
to make this page editable" WTF???????????
This statement is wrong. No one else (other than me and my
computer is OFF) has the abiltiy to edit that page. No one else has
the credentials to enable Con to work on that client site
I then click the 'here' and I get the notice that Contribute
must unlock the page (stupid non professional app!!!) and I then
try YES, and I get the dialog that says "no, access is denied or
there may be a permission problem."
This too is not correct. I personally made the perms for the
whole website folder structure read/write and they work fine. I can
use my own CMS system to login and make a change that works
perfectly.. But not using Contribute....sigh....and that client
WANTS to use Contribute....sigh....
Could someone offer help here? Adobe Tech support in some
other country doesn't seem able to understand my problem, let alone
help, let alone feel any sense of urgency as this is a CLIENT for
christsakes.....anyways...here's my questions...
Is there a way to totally CLEAR all the settings on the
client machine Contribute, then re-use the KEY to begin a new Admin
role? I'm a bit fearful of deleting that website but if someone
here who's NON adobe personnel says okay, that'd be my next step.
Or do I need to uninstall from my own box too?
Or, is there a way to fix this, without that deletion? I'd
feel better about another way....but no matter. My client only has
one eyebrow raised up at me right now, but if I don't come up with
an answer tomorrow, that client will most likely be gone!
Hi, try clearing the Contribute Preferences once and try the
same scenario. Check any .LCK file is created for that particular
page. Delete that file manually and make it editable.
To Clear the preference, quit Contribute, and then delete the
Contribute CS3 folder in C:\Documents and
Settings\<user>\Local Settings\Application Data\Adobe\ and
also run the following command " reg delete
"HKCU\Software\Adobe\Contribute 4.1" /f " if you are using
Contribute CS3. Reconnect to the site and try the same scenario.
Note that, if you clear the preferences then no connection
will be listed in Contribute, you need to recreate the connections.
It will be like a fresh installation.