1 Reply Latest reply on Feb 23, 2013 7:21 AM by jsr_york

    PDF Form values are randomly incremented by 1 at client! Bug?

    rubytuby189

      Hello,

       

      I have a ColdFusion web application that, by client request, creates a copy of a PDF (which has about 100 empty form fields), then fills the fields with data via FDF like so:

      <cfpdfform action="populate" ...>

           <cfpdfformparam ...>

           <cfpdfformparam ...>

           ...

      </cfpdfform>

       

      This PDF then sits on the server and is offered as an HTTP download to the requesting client.

       

      I had a client tell me that she downloaded a PDF created this way, and some of the fields had a their ASCII values incremented by 1. For example, what should have been "599465-GU" in one field was displayed as "6::576.HV". According to her it was a sporatic problem that appeared throughout some of the PDF's form fields. I have never heard of this problem before from clients.

       

      I looked on the server at the PDF that was sent to her (that was created by the server, sent to her as an HTTP download, and still sat on the server) and it appeared normal to me!

       

      What I want to know is: Where's the problem likely coming from? Is the problem from her Adobe Reader software (corrupt install), or is the problem from the PDFs that she's receiving?

       

      I don't know which version of Adobe Reader she has, but it's either 9 or 10. ColdFusion 10 on the server.

       

      Any insight would be most helpful. My suspicions are that the problem is entirely client-side, but I want a second, third, fourth opinion.

       

       

      Thank you!

        • 1. Re: PDF Form values are randomly incremented by 1 at client! Bug?
          jsr_york

          Hi,

           

          In the last few days I have had two PDF documents print incorrectly, with a similar error.  One was a e-ticket for a ferry, downloaded from Googlemail on my wife's computer (WinXP), the other was an invoice downloaded from an atmail server, in my own computer (Win7/64).

           

          Both have the top of the page printed correctly, but then part-way down the page characters are incremented (definitely incremented, not or-ed with 1), and the horizontal layout goes wrong.

           

          When I have re-printed both documents (without re-downloading), they are fine.

           

          The printer is a fairly new HP 5524 connected by wi-fi.

           

          Like you, I am baffled as to what may be going wrong.  Seeing your report makes the printer less likely to be at fault.

           

          Thanks

           

          John