I'm not from Adobe support, but which slide quality do you use?
Thanks for your reply, Lilybiri.
I use "High (24-bit)". Could that cause problems?
Even with such quality, I do not get the clear vision I need, especially that I have a logo in red badly affected by low slide quality; that is why I use "High (24-bit)".
I'm having similar problems on publishing to mp4 - it's taking essentially a static image with a voiceover and distorting the video making it look like it's bad reception on a TV. Choosing the "Force re-publish all the slides" option has no effect. This is Captivate 188.8.131.529 on a PC (Win7 64-bit).
I have received this suggestion from the support, and it solved my main problem of distorted images: go to Edit > Preferences > SWF Size and Quality > move the slider down to "Custom" and deactivate the two options of compression.
According to the manual:
Advanced Project Compression Enables Adobe Captivate to take into account only the difference between two slides instead of publishing both the slides. The compression reduces the size of the published project. Choosing this option can increase the time taken to preview or publish the project. Compressed projects sometimes do not play as intended in Flash Player.
Please read the last sentence. If this option is serious like that, I am not sure why it is activated by default. I think it should be deactivated by default.
Derek, could you please let us know if this helps you. Many thanks in advance!
It did not change it for me. What did work was having the video converted from mp4 to... mp4 using a third party tool. Something in that process cleaned up the video. Still would be nice to be able to get it to publish correctly the first time.
I was having this same issue and this was the solution - converting the mp4 to mp4 - that finally worked for me. How ridiculous.