I recommend making sure Adobe Flash Player is up to date http://get.adobe.com/flashplayer/ and if that does not resolve the problem try another web browser.
So we can look into what is happening can you share the platform (Mac or Windows) and web browser you are using?
I’ve tried on IE and IE 64-bit.
My current version of flash is 11.5.502.146. It is not the newest, however, this did not cause an issue before.
1 person found this helpful
I still recommend trying to upgrade to the latest Flash Player and trying another web browser such as Firefox or Chrome.
What version of Windows are you on, XP, Windows 7, Windows 8? Also which version of Internet Explorer?
Upgrade to Flash did it.
Unfortunately, at work, I do not have an option of any other browser.
I am on 64-bit Windows 7 using IE9.
I am glad that fixed it for you.