2 Replies Latest reply on Feb 12, 2013 5:12 PM by John T Smith

    Premiere Elements 10 shuts down when I add video

    1helpmeplease

      I recieve this when I try adding video:

       

      Adobe Premeiere Elements 10 has stopped working

      Problem signature:

       

      Problem Event Name: BEX64

      Application Name: Adobe Premiere Elements.exe

      Application Version: 10.0.0.0

      Application Timestamp: 4e5ffe8b

      Fault Module Name: mc_demux_mp4.dll

      Fault Module Version: 8.5.0.53657

      Fault Module Timestamp: 4e2f89c6

      Exception Offset: 00000000000109a9

      Exception Code: c000000d

      Exception Data: 0000000000000000

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 1033

      Additional Information 1: b608

      Additional Information 2: b6082047a37686835a76b1c8f5561c52

      Additional Information 3: eb80

      Additional Information 4: eb808b455ffa4176f8e18cbd1a33a650

       

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      Any idea what is going on?