1 Reply Latest reply on Feb 14, 2013 12:58 PM by Nealf21

    Presenter fails to install with eLearning 6

    Nealf21

      I cannot get Presenter to install when I install eLearning suite 6.

      The installer keeps saying, "Previous version of Presenter is already installed." But it is not. 

       

      I tried the solution listed here: http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8-installer-issue.html

      Neither reg file helped.

       

      I completely deleted eL 6 and reinstalled.  I unstalled Office and reinstalled.  Neither worked.

       

      Any suggestions?

        • 1. Re: Presenter fails to install with eLearning 6
          Nealf21 Level 1

          Here is how I solved the problem.

           

          I deleted all the folders and files related to Presenter 7 or 8 in

          C Drive> Users > Your User Name>App Data > Local > Adobe >

          and App Data > Roaming > Adobe >

           

          I uninstalled office 2010, rebooted, the reinstalled office 2010, and rebooted again. I uninstalled eLearning Suite, rebooted, then reinstall eLearning Suite 6 and rebooted again.

           

          When I opened PowerPoint, I still did not have Presenter. However,  I found the Presenter add-in was installed but disabled. (I have been checking all along to see if the add-in was disabled.)

           

          I re-enabled the Presenter add-in.  Now Presenter seems to be working.