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Digital edition installed, authorization page is not working.

New Here ,
Feb 12, 2013 Feb 12, 2013

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I installed the digital edition. Authorization page is not working.

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Adobe Employee ,
Feb 13, 2013 Feb 13, 2013

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What exactly happens when you try to authorize ADE? Do you get any error message? If so, please attach the error screenshot.

Which OS do you have?

[Moved the discussion to Adobe Digitail Editions Forum]

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New Here ,
Feb 13, 2013 Feb 13, 2013

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I have Windows 8. 

Error message reads

"Digital Editions could not connect to the actication server. Please make sure you are connected to the internet."

I am sure I am connected to the internet. I kept on retrying, gives me the same message.

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New Here ,
Feb 13, 2013 Feb 13, 2013

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Here are the screen shots error during the installation.screenshot1.pngscreenshot2.png

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Contributor ,
Feb 14, 2013 Feb 14, 2013

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Try these steps,

1. click on Ignore and see if you are able to complete the installation.

2. If not, Disable Norton Anti-virus and then try to redownload the Digital Editions.

3. Else, try installing ADE 1.7.2.

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Guide ,
Feb 13, 2013 Feb 13, 2013

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Sometimes it seems to get half authorized and confused.

Try removing any old authorization (ctrl-shift-D while ADE running).

Then restart ADE and see if it is working any better.

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