4 Replies Latest reply on Feb 13, 2013 4:59 PM by Vaskania

    Save as Photoshop PDF > Scratch disk locked?

    Vaskania Level 1

      I searched  the forums, but apparently my issue only crops up when someone tries to launch PS. I can launch and do everything else just fine; however, I attempted to save as > PDF and received the scratch disk locked message. I can successfully save as PDF if I use the launch as admin option, but this seems odd since I can do everything else just fine without the need to do that.

       

      Here are my steps:

      Save as > Photoshop PDF

      Click OK on "The settings you choose in the Save Adobe PDF dialog can override your current settings...."

      I change [b]nothing[/b] in the Save Adobe PDF dialog. I simply click Save PDF.

      Select Yes for "Preserve Photoshop Editing Capabilities" in the prompt.

      Here is where I get the error message.

       

      "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file."

       

      At this point, Photoshop does not crash or exit. It just simply will not save the file. This is the first time I've tried to save as  PDF, so it could just be a user error > replace user situation. :d

      I have tried the CTRL + Shift + Alt method of launching to wipe my preferences only to have the same result. My scratch disk is an internal drive used only as storage with 1.30 TB available.

       

      Photoshop CS6 Extended

      Windows 7 64bit

      User account is an admin, but I have never had a need to launch PS as an admin specifically.

       

      Thanks in advance.