36 Replies Latest reply: Dec 3, 2013 5:48 AM by Noel Carboni RSS

    Can't create or open files in Win8/CS6

    ron_gilchrist

      I have CS6 running on Win8 pro and as of today I can’t get photoshop to open or create new files. It just essentially ignores me - no crash, and the menus are still available. It’s been working past few weeks though. I have tried rebooting at least 5 times and deleted my settings file (CTRL+SHIFT+ALT when starting). Nothing works. The cloud app says it is up to date.

       

      I am running a GeForce GTX 560M and was running the latest released driver. I've tried installing their latest beta driver and got same results. Is there a log file somewhere I can check?

       

      What else can I try?

       

      Ron

        • 1. Re: Can't create or open files in Win8/CS6
          Jeffrey Tranberry Adobe Employee

          It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

           

          http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_i nformation

           

          Does running from an Admin account or in SafeMode give any joy? http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#Permissions

          • 2. Re: Can't create or open files in Win8/CS6
            Curt Y Community Member

            In preferences if you uncheck the graphics processor do you see any changes?

            • 3. Re: Can't create or open files in Win8/CS6
              ron_gilchrist Community Member

              I haven't tried safe mode. I will do that in an hour or so and let you know. Here is the system info:

              Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

              Operating System: Windows 8 64-bit

              Version: 6.2

              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

              Physical processor count: 4

              Logical processor count: 8

              Processor speed: 1995 MHz

              Built-in memory: 24553 MB

              Free memory: 20580 MB

              Memory available to Photoshop: 22175 MB

              Memory used by Photoshop: 69 %

              Image tile size: 1024K

              Image cache levels: 4

              OpenGL Drawing: Disabled.

              OpenGL Drawing Mode: Normal

              OpenGL Allow Normal Mode: True.

              OpenGL Allow Advanced Mode: True.

              OpenGL Allow Old GPUs: Not Detected.

              OpenCL Version: 3.0

              OpenGL Version: 3.0

              Video Rect Texture Size: 16384

              OpenGL Memory: 2047 MB

              Video Card Vendor: NVIDIA Corporation

              Video Card Renderer: GeForce GTX 560M/PCIe/SSE2

              Display: 2

              Display Bounds: top=0, left=1920, bottom=1080, right=3840

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Video Card Number: 2

              Video Card: NVIDIA GeForce GTX 560M  

              Driver Version:

              Driver Date:

              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

              Video Mode: 1920 x 1080 x 4294967296 colors

              Video Card Caption: NVIDIA GeForce GTX 560M  

              Video Card Memory: 2048 MB

              Video Card Number: 1

              Video Card: Microsoft Basic Render Driver

              Driver Version: 9.18.13.1396

              Driver Date: 20130125000000.000000-000

              Video Card Driver:

              Video Mode:

              Video Card Caption: Microsoft Basic Render Driver

              Video Card Memory: 0 MB

              Serial number: 90970444886541370159

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

              Temporary file path: C:\Users\Ron\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                E:\, 931.4G, 499.7G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

              Installed components:

                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                 AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                 adobe_caps.dll   Adobe CAPS   6,0,29,0  

                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                 aif_core.dll   AIF   3.0   62.490293

                 aif_ocl.dll   AIF   3.0   62.490293

                 aif_ogl.dll   AIF   3.0   62.490293

                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                 boost_date_time.dll   DVA Product   6.0.0  

                 boost_signals.dll   DVA Product   6.0.0  

                 boost_system.dll   DVA Product   6.0.0  

                 boost_threads.dll   DVA Product   6.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                 data_flow.dll   AIF   3.0   62.490293

                 dvaaudiodevice.dll   DVA Product   6.0.0  

                 dvacore.dll   DVA Product   6.0.0  

                 dvamarshal.dll   DVA Product   6.0.0  

                 dvamediatypes.dll   DVA Product   6.0.0  

                 dvaplayer.dll   DVA Product   6.0.0  

                 dvatransport.dll   DVA Product   6.0.0  

                 dvaunittesting.dll   DVA Product   6.0.0  

                 dynamiclink.dll   DVA Product   6.0.0  

                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                 filter_graph.dll   AIF   3.0   62.490293

                 hydra_filters.dll   AIF   3.0   62.490293

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 image_compiler.dll   AIF   3.0   62.490293

                 image_flow.dll   AIF   3.0   62.490293

                 image_runtime.dll   AIF   3.0   62.490293

                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   2.1.2.1681  

                 mediacoreif.dll   DVA Product   6.0.0  

                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                 Plugin.dll   Adobe Photoshop CS6   CS6  

                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                 PSArt.dll   Adobe Photoshop CS6   CS6  

                 PSViews.dll   Adobe Photoshop CS6   CS6  

                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               

               

              Required plug-ins:

               

                 3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Accented Edges 13.0

                 Adaptive Wide Angle 13.0

                 Angled Strokes 13.0

                 Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Bas Relief 13.0

                 BMP 13.0

                 Camera Raw 7.3

                 Chalk & Charcoal 13.0

                 Charcoal 13.0

                 Chrome 13.0

                 Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Color Halftone 13.0

                 Colored Pencil 13.0

                 CompuServe GIF 13.0

                 Conté Crayon 13.0

                 Craquelure 13.0

                 Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Crop and Straighten Photos Filter 13.0

                 Crosshatch 13.0

                 Crystallize 13.0

                 Cutout 13.0

                 Dark Strokes 13.0

                 De-Interlace 13.0

                 Dicom 13.0

                 Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Diffuse Glow 13.0

                 Displace 13.0

                 Dry Brush 13.0

                 Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Embed Watermark 4.0

                 Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Extrude 13.0

                 FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fibers 13.0

                 Film Grain 13.0

                 Filter Gallery 13.0

                 Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fresco 13.0

                 Glass 13.0

                 Glowing Edges 13.0

                 Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Grain 13.0

                 Graphic Pen 13.0

                 Halftone Pattern 13.0

                 HDRMergeUI 13.0

                 IFF Format 13.0

                 Ink Outlines 13.0

                 JPEG 2000 13.0

                 Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Lens Blur 13.0

                 Lens Correction 13.0

                 Lens Flare 13.0

                 Liquify 13.0

                 Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mezzotint 13.0

                 Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mosaic Tiles 13.0

                 Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Neon Glow 13.0

                 Note Paper 13.0

                 NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Ocean Ripple 13.0

                 Oil Paint 13.0

                 OpenEXR 13.0

                 Paint Daubs 13.0

                 Palette Knife 13.0

                 Patchwork 13.0

                 Paths to Illustrator 13.0

                 PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Photocopy 13.0

                 Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Pinch 13.0

                 Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Plaster 13.0

                 Plastic Wrap 13.0

                 PNG 13.0

                 Pointillize 13.0

                 Polar Coordinates 13.0

                 Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Poster Edges 13.0

                 Radial Blur 13.0

                 Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Read Watermark 4.0

                 Reticulation 13.0

                 Ripple 13.0

                 Rough Pastels 13.0

                 Save for Web 13.0

                 ScriptingSupport 13.1.2

                 Shear 13.0

                 Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Smart Blur 13.0

                 Smudge Stick 13.0

                 Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Spatter 13.0

                 Spherize 13.0

                 Sponge 13.0

                 Sprayed Strokes 13.0

                 Stained Glass 13.0

                 Stamp 13.0

                 Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Sumi-e 13.0

                 Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Targa 13.0

                 Texturizer 13.0

                 Tiles 13.0

                 Torn Edges 13.0

                 Twirl 13.0

                 Underpainting 13.0

                 Vanishing Point 13.0

                 Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Water Paper 13.0

                 Watercolor 13.0

                 Wave 13.0

                 Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Wind 13.0

                 Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 ZigZag 13.0

               

              Optional and third party plug-ins: NONE

               

              Plug-ins that failed to load: NONE

              Flash:

                 Mini Bridge

                 Kuler

              Installed TWAIN devices: NONE

              • 4. Re: Can't create or open files in Win8/CS6
                ron_gilchrist Community Member

                Unchecking graphics processor didn't change things unfortunately.

                • 5. Re: Can't create or open files in Win8/CS6
                  Chris Cox Adobe Employee

                  Any chance the windows are just showing up on your second display?

                  • 6. Re: Can't create or open files in Win8/CS6
                    Jeffrey Tranberry Adobe Employee

                    Are you using two cards and two displays? (That's what I'm seeing in the system info).

                     

                    It looks like the driver is defaulting back to "Microsoft Basic Render Driver" which may be the source of the problem.

                    • 7. Re: Can't create or open files in Win8/CS6
                      Noel Carboni Community Member

                      Interesting.

                       

                      On my Windows 8 test VM I see a second "Video Card" based on the Microsoft Render Driver listed as well...  Note that I have two honest to goodness monitors enabled on that system, but both displays are on the first, er, second, er, main virtual video card.

                       

                      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                      Operating System: Windows NT

                      Version: 6.2

                      System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                      Physical processor count: 4

                      Processor speed: 3458 MHz

                      Built-in memory: 8191 MB

                      Free memory: 6881 MB

                      Memory available to Photoshop: 7209 MB

                      Memory used by Photoshop: 90 %

                      Image tile size: 128K

                      Image cache levels: 4

                      OpenGL Drawing: Enabled.

                      OpenGL Drawing Mode: Advanced

                      OpenGL Allow Normal Mode: False.

                      OpenGL Allow Advanced Mode: False.

                      OpenGL Allow Old GPUs: Not Detected.

                      Video Card Vendor: VMware, Inc.

                      Video Card Renderer: Gallium 0.4 on SVGA3D; build: RELEASE; 

                      Display: 2

                      Display Bounds:=  top: 0, left: 1600, bottom: 1200, right: 3200

                      Display: 1

                      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1600

                      Video Card Number: 2

                      Video Card: VMware SVGA 3D

                      OpenCL Unavailable

                      Driver Version:

                      Driver Date:

                      Video Card Driver: vm3dum64.dll,vm3dum,vm3dgl64.dll,vm3dgl

                      Video Mode: 1600 x 1200 x 4294967296 colors

                      Video Card Caption: VMware SVGA 3D

                      Video Card Memory: 128 MB

                      Video Rect Texture Size: 8192

                      Video Card Number: 1

                      Video Card: Microsoft Basic Render Driver

                      OpenCL Unavailable

                      Driver Version: 7.14.1.1211

                      Driver Date: 20121003000000.000000-000

                      Video Card Driver:

                      Video Mode:

                      Video Card Caption: Microsoft Basic Render Driver

                      Video Card Memory: 128 MB

                      Video Rect Texture Size: 8192

                      Serial number: <redacted>

                      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                      Temporary file path: C:\TEMP\

                      Photoshop scratch has async I/O enabled

                      Scratch volume(s):

                        C:\, 159.7G, 113.6G free

                      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                      Additional Plug-ins folder: C:\DEV\ProDigital\trunk\plugins\Output\Win\LastBuild\x64\

                       

                      The above system runs Photoshop just fine, by the way.

                       

                      -Noel

                      • 9. Re: Can't create or open files in Win8/CS6
                        ron_gilchrist Community Member

                        Ok, is that because I unchecked graphics processor in preferences? What is the fix for "Microsoft Basic Render Driver"?

                        • 10. Re: Can't create or open files in Win8/CS6
                          ron_gilchrist Community Member

                          My notebook is an ASUS laptop G74SX and I have it plugged into two monitors via the HDMI and VGA ports. Unplugging the monitors and running from just the native laptop screen does not affect photoshop. Still seeing same behavior.

                           

                          By  the way, I hope my responses go to the right guys. I appreciate the help. I am not seeing my replies nested under the replies they are for. I just see a flat list as I respond. I am new to the forum.

                           

                          Thanks,

                          Ron

                          • 11. Re: Can't create or open files in Win8/CS6
                            Jeffrey Tranberry Adobe Employee

                            We're getting the responses. Open a small image (a jpeg for example) after you open it, click on the Window menu. At the bottom of the menu, does it display the name of the file you tried to open?

                            • 12. Re: Can't create or open files in Win8/CS6
                              ron_gilchrist Community Member

                              Well I have good news, I tried booting to safe mode - and windows 8 ignored my shift key, but now suddenly photoshop is happy. I can open graphics files and create new ones.

                               

                              I rebooted several times in the past to no avail. Maybe tinkering with the graphics settings worked suddenly?Untitled-1.png

                               

                              I guess problem solved for now?

                              • 13. Re: Can't create or open files in Win8/CS6
                                Jeffrey Tranberry Adobe Employee

                                Hmm. Not sure. What's your system info look like now?

                                • 14. Re: Can't create or open files in Win8/CS6
                                  ron_gilchrist Community Member

                                  Here it is - in a working state

                                   

                                  Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

                                  Operating System: Windows 8 64-bit

                                  Version: 6.2

                                  System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                  Physical processor count: 4

                                  Logical processor count: 8

                                  Processor speed: 1995 MHz

                                  Built-in memory: 24553 MB

                                  Free memory: 20779 MB

                                  Memory available to Photoshop: 22175 MB

                                  Memory used by Photoshop: 55 %

                                  Image tile size: 1024K

                                  Image cache levels: 4

                                  OpenGL Drawing: Enabled.

                                  OpenGL Drawing Mode: Advanced

                                  OpenGL Allow Normal Mode: True.

                                  OpenGL Allow Advanced Mode: True.

                                  OpenGL Allow Old GPUs: Not Detected.

                                  OpenCL Version: 1.1 CUDA 4.2.1

                                  OpenGL Version: 3.0

                                  Video Rect Texture Size: 16384

                                  OpenGL Memory: 2047 MB

                                  Video Card Vendor: NVIDIA Corporation

                                  Video Card Renderer: GeForce GTX 560M/PCIe/SSE2

                                  Display: 2

                                  Display Bounds: top=0, left=1920, bottom=1080, right=3840

                                  Display: 1

                                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                                  Video Card Number: 2

                                  Video Card: NVIDIA GeForce GTX 560M  

                                  Driver Version:

                                  Driver Date:

                                  Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                  Video Mode: 1920 x 1080 x 4294967296 colors

                                  Video Card Caption: NVIDIA GeForce GTX 560M  

                                  Video Card Memory: 2048 MB

                                  Video Card Number: 1

                                  Video Card: Microsoft Basic Render Driver

                                  Driver Version: 9.18.13.1396

                                  Driver Date: 20130125000000.000000-000

                                  Video Card Driver:

                                  Video Mode:

                                  Video Card Caption: Microsoft Basic Render Driver

                                  Video Card Memory: 0 MB

                                  Serial number: 90970444886541370159

                                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                  Temporary file path: C:\Users\Ron\AppData\Local\Temp\

                                  Photoshop scratch has async I/O enabled

                                  Scratch volume(s):

                                    E:\, 931.4G, 499.7G free

                                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                  Additional Plug-ins folder: not set

                                   

                                  Installed components:

                                     ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                     AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                     AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

                                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                     adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                     AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                     aif_core.dll   AIF   3.0   62.490293

                                     aif_ocl.dll   AIF   3.0   62.490293

                                     aif_ogl.dll   AIF   3.0   62.490293

                                     amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                     ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                     Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                                     BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                                     boost_date_time.dll   DVA Product   6.0.0  

                                     boost_signals.dll   DVA Product   6.0.0  

                                     boost_system.dll   DVA Product   6.0.0  

                                     boost_threads.dll   DVA Product   6.0.0  

                                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                     CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                                     CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                                     data_flow.dll   AIF   3.0   62.490293

                                     dvaaudiodevice.dll   DVA Product   6.0.0  

                                     dvacore.dll   DVA Product   6.0.0  

                                     dvamarshal.dll   DVA Product   6.0.0  

                                     dvamediatypes.dll   DVA Product   6.0.0  

                                     dvaplayer.dll   DVA Product   6.0.0  

                                     dvatransport.dll   DVA Product   6.0.0  

                                     dvaunittesting.dll   DVA Product   6.0.0  

                                     dynamiclink.dll   DVA Product   6.0.0  

                                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                     filter_graph.dll   AIF   3.0   62.490293

                                     hydra_filters.dll   AIF   3.0   62.490293

                                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                     image_compiler.dll   AIF   3.0   62.490293

                                     image_flow.dll   AIF   3.0   62.490293

                                     image_runtime.dll   AIF   3.0   62.490293

                                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                     LogSession.dll   LogSession   2.1.2.1681  

                                     mediacoreif.dll   DVA Product   6.0.0  

                                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                     pdfsettings.dll   Adobe PDFSettings   1.04  

                                     Photoshop.dll   Adobe Photoshop CS6   CS6  

                                     Plugin.dll   Adobe Photoshop CS6   CS6  

                                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                     PSArt.dll   Adobe Photoshop CS6   CS6  

                                     PSViews.dll   Adobe Photoshop CS6   CS6  

                                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                   

                                   

                                  Required plug-ins:

                                   

                                     3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Accented Edges 13.0

                                     Adaptive Wide Angle 13.0

                                     Angled Strokes 13.0

                                     Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Bas Relief 13.0

                                     BMP 13.0

                                     Camera Raw 7.3

                                     Chalk & Charcoal 13.0

                                     Charcoal 13.0

                                     Chrome 13.0

                                     Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Color Halftone 13.0

                                     Colored Pencil 13.0

                                     CompuServe GIF 13.0

                                     Conté Crayon 13.0

                                     Craquelure 13.0

                                     Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Crop and Straighten Photos Filter 13.0

                                     Crosshatch 13.0

                                     Crystallize 13.0

                                     Cutout 13.0

                                     Dark Strokes 13.0

                                     De-Interlace 13.0

                                     Dicom 13.0

                                     Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Diffuse Glow 13.0

                                     Displace 13.0

                                     Dry Brush 13.0

                                     Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Embed Watermark 4.0

                                     Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Extrude 13.0

                                     FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Fibers 13.0

                                     Film Grain 13.0

                                     Filter Gallery 13.0

                                     Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Fresco 13.0

                                     Glass 13.0

                                     Glowing Edges 13.0

                                     Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Grain 13.0

                                     Graphic Pen 13.0

                                     Halftone Pattern 13.0

                                     HDRMergeUI 13.0

                                     IFF Format 13.0

                                     Ink Outlines 13.0

                                     JPEG 2000 13.0

                                     Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Lens Blur 13.0

                                     Lens Correction 13.0

                                     Lens Flare 13.0

                                     Liquify 13.0

                                     Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Mezzotint 13.0

                                     Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Mosaic Tiles 13.0

                                     Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Neon Glow 13.0

                                     Note Paper 13.0

                                     NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Ocean Ripple 13.0

                                     Oil Paint 13.0

                                     OpenEXR 13.0

                                     Paint Daubs 13.0

                                     Palette Knife 13.0

                                     Patchwork 13.0

                                     Paths to Illustrator 13.0

                                     PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Photocopy 13.0

                                     Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Pinch 13.0

                                     Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Plaster 13.0

                                     Plastic Wrap 13.0

                                     PNG 13.0

                                     Pointillize 13.0

                                     Polar Coordinates 13.0

                                     Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Poster Edges 13.0

                                     Radial Blur 13.0

                                     Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Read Watermark 4.0

                                     Reticulation 13.0

                                     Ripple 13.0

                                     Rough Pastels 13.0

                                     Save for Web 13.0

                                     ScriptingSupport 13.1.2

                                     Shear 13.0

                                     Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Smart Blur 13.0

                                     Smudge Stick 13.0

                                     Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Spatter 13.0

                                     Spherize 13.0

                                     Sponge 13.0

                                     Sprayed Strokes 13.0

                                     Stained Glass 13.0

                                     Stamp 13.0

                                     Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Sumi-e 13.0

                                     Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Targa 13.0

                                     Texturizer 13.0

                                     Tiles 13.0

                                     Torn Edges 13.0

                                     Twirl 13.0

                                     Underpainting 13.0

                                     Vanishing Point 13.0

                                     Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Water Paper 13.0

                                     Watercolor 13.0

                                     Wave 13.0

                                     Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     Wind 13.0

                                     Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                     ZigZag 13.0

                                   

                                  Optional and third party plug-ins: NONE

                                   

                                  Plug-ins that failed to load: NONE

                                  Flash:

                                     Mini Bridge

                                     Kuler

                                  Installed TWAIN devices: NONE

                                  • 15. Re: Can't create or open files in Win8/CS6
                                    Noel Carboni Community Member

                                    Here's a summary of the differences, if it can help you Adobe guys out...

                                     

                                    Text Compare
                                    Produced: 2/13/2013 11:42:56 PM

                                    Mode:  Differences, Ignoring Unimportant


                                    Left file: C:\TEMP\Work.txt     Right file: C:\TEMP\NoWork.txt

                                    ----------------------------------------------------------------

                                    Free memory: 20779 MB          <> Free memory: 20580 MB
                                    ----------------------------------------------------------------
                                    ----------------------------------------------------------------
                                    Memory used by Photoshop: 55 % <> Memory used by Photoshop: 69 %
                                    ----------------------------------------------------------------
                                    ----------------------------------------------------------------
                                    OpenGL Drawing: Enabled.       <> OpenGL Drawing: Disabled.
                                    ----------------------------------------------------------------
                                    ----------------------------------------------------------------
                                    OpenGL Drawing Mode: Advanced  <> OpenGL Drawing Mode: Normal
                                    ----------------------------------------------------------------
                                    ----------------------------------------------------------------
                                    OpenCL Version: 1.1 CUDA 4.2.1 <> OpenCL Version: 3.0
                                    ----------------------------------------------------------------

                                     

                                    -Noel

                                    • 16. Re: Can't create or open files in Win8/CS6
                                      Jeffrey Tranberry Adobe Employee

                                      Thanks. Looks like having OGL on is preferred, or a restart got the driver/settings aligned better.

                                      • 17. Re: Can't create or open files in Win8/CS6
                                        ron_gilchrist Community Member

                                        Thanks for all the help

                                        • 18. Re: Can't create or open files in Win8/CS6
                                          Spawton_Apostate Community Member

                                          I am having the same problem, for the past few months!

                                          I had the problem in December and tried everyhting Adobe advised, created a new admin account, fiddled with my graphics settings etc etc.

                                          Finally it seemed to work.

                                          But now the problem has resurfaced, I cant reinstall my computer every five minutes!

                                          Did anyone come up with a solution for this issue???

                                          • 19. Re: Can't create or open files in Win8/CS6
                                            Noel Carboni Community Member

                                            Spawton, please do as Ron has done above:  Post your System Info.

                                             

                                            When you "fiddled with your graphics settings", did you make sure and close and restart Photoshop after each change?  If you did not, it's possible you missed a combination of settings that worked, but you didn't see it work when you tested.

                                             

                                            -Noel

                                            • 20. Re: Can't create or open files in Win8/CS6
                                              Spawton_Apostate Community Member

                                              Hi Noel,

                                              It seems to be behaving itself for now. I think it might have been a virus...

                                              I will post my info if it happens againg

                                              thanks for your help

                                               

                                              Alex

                                              • 21. Re: Can't create or open files in Win8/CS6
                                                ron_gilchrist Community Member

                                                Well my issue has resurfaced. I fiddled with my graphics settings, restarted, etc. Then I deactivated and installed on a windows 2008 server VM I had within my machine (hyper-v). Oddly, I had the same issues, so I think there is something up with my hardware/drivers.

                                                 

                                                A quite maddening issue that I would love to see a permanent fix for. Here is my latest system info:

                                                 

                                                Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

                                                Operating System: Windows 8 64-bit

                                                Version: 6.2

                                                System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                                Physical processor count: 4

                                                Logical processor count: 8

                                                Processor speed: 1995 MHz

                                                Built-in memory: 24553 MB

                                                Free memory: 10189 MB

                                                Memory available to Photoshop: 22175 MB

                                                Memory used by Photoshop: 55 %

                                                Image tile size: 1024K

                                                Image cache levels: 4

                                                OpenGL Drawing: Enabled.

                                                OpenGL Drawing Mode: Advanced

                                                OpenGL Allow Normal Mode: True.

                                                OpenGL Allow Advanced Mode: True.

                                                OpenGL Allow Old GPUs: Not Detected.

                                                OpenCL Version: 1.1 CUDA 4.2.1

                                                OpenGL Version: 3.0

                                                Video Rect Texture Size: 16384

                                                OpenGL Memory: 2047 MB

                                                Video Card Vendor: NVIDIA Corporation

                                                Video Card Renderer: GeForce GTX 560M/PCIe/SSE2

                                                Display: 2

                                                Display Bounds: top=0, left=1920, bottom=1080, right=3840

                                                Display: 1

                                                Display Bounds: top=0, left=0, bottom=1080, right=1920

                                                Video Card Number: 2

                                                Video Card: NVIDIA GeForce GTX 560M  

                                                Driver Version:

                                                Driver Date:

                                                Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                                Video Mode: 1920 x 1080 x 4294967296 colors

                                                Video Card Caption: NVIDIA GeForce GTX 560M  

                                                Video Card Memory: 2048 MB

                                                Video Card Number: 1

                                                Video Card: Microsoft Basic Render Driver

                                                Driver Version: 9.18.13.1396

                                                Driver Date: 20130125000000.000000-000

                                                Video Card Driver:

                                                Video Mode:

                                                Video Card Caption: Microsoft Basic Render Driver

                                                Video Card Memory: 0 MB

                                                Serial number: 90970444886541370159

                                                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                                Temporary file path: C:\Users\Ron\AppData\Local\Temp\

                                                Photoshop scratch has async I/O enabled

                                                Scratch volume(s):

                                                  E:\, 931.4G, 499.7G free

                                                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                                Additional Plug-ins folder: not set

                                                 

                                                Installed components:

                                                   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                                                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                                                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

                                                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                   adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                                                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                   aif_core.dll   AIF   3.0   62.490293

                                                   aif_ocl.dll   AIF   3.0   62.490293

                                                   aif_ogl.dll   AIF   3.0   62.490293

                                                   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                                                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                                                   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                                                   boost_date_time.dll   DVA Product   6.0.0  

                                                   boost_signals.dll   DVA Product   6.0.0  

                                                   boost_system.dll   DVA Product   6.0.0  

                                                   boost_threads.dll   DVA Product   6.0.0  

                                                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                                                   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                                                   data_flow.dll   AIF   3.0   62.490293

                                                   dvaaudiodevice.dll   DVA Product   6.0.0  

                                                   dvacore.dll   DVA Product   6.0.0  

                                                   dvamarshal.dll   DVA Product   6.0.0  

                                                   dvamediatypes.dll   DVA Product   6.0.0  

                                                   dvaplayer.dll   DVA Product   6.0.0  

                                                   dvatransport.dll   DVA Product   6.0.0  

                                                   dvaunittesting.dll   DVA Product   6.0.0  

                                                   dynamiclink.dll   DVA Product   6.0.0  

                                                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                   filter_graph.dll   AIF   3.0   62.490293

                                                   hydra_filters.dll   AIF   3.0   62.490293

                                                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                   image_compiler.dll   AIF   3.0   62.490293

                                                   image_flow.dll   AIF   3.0   62.490293

                                                   image_runtime.dll   AIF   3.0   62.490293

                                                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                                   LogSession.dll   LogSession   2.1.2.1681  

                                                   mediacoreif.dll   DVA Product   6.0.0  

                                                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                                                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                   pdfsettings.dll   Adobe PDFSettings   1.04  

                                                   Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                   Plugin.dll   Adobe Photoshop CS6   CS6  

                                                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                                   PSArt.dll   Adobe Photoshop CS6   CS6  

                                                   PSViews.dll   Adobe Photoshop CS6   CS6  

                                                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                 

                                                 

                                                Required plug-ins:

                                                 

                                                   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Accented Edges 13.0

                                                   Adaptive Wide Angle 13.0

                                                   Angled Strokes 13.0

                                                   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Bas Relief 13.0

                                                   BMP 13.0

                                                   Camera Raw 7.3

                                                   Chalk & Charcoal 13.0

                                                   Charcoal 13.0

                                                   Chrome 13.0

                                                   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Color Halftone 13.0

                                                   Colored Pencil 13.0

                                                   CompuServe GIF 13.0

                                                   Conté Crayon 13.0

                                                   Craquelure 13.0

                                                   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Crop and Straighten Photos Filter 13.0

                                                   Crosshatch 13.0

                                                   Crystallize 13.0

                                                   Cutout 13.0

                                                   Dark Strokes 13.0

                                                   De-Interlace 13.0

                                                   Dicom 13.0

                                                   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Diffuse Glow 13.0

                                                   Displace 13.0

                                                   Dry Brush 13.0

                                                   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Embed Watermark 4.0

                                                   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Extrude 13.0

                                                   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Fibers 13.0

                                                   Film Grain 13.0

                                                   Filter Gallery 13.0

                                                   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Fresco 13.0

                                                   Glass 13.0

                                                   Glowing Edges 13.0

                                                   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Grain 13.0

                                                   Graphic Pen 13.0

                                                   Halftone Pattern 13.0

                                                   HDRMergeUI 13.0

                                                   IFF Format 13.0

                                                   Ink Outlines 13.0

                                                   JPEG 2000 13.0

                                                   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Lens Blur 13.0

                                                   Lens Correction 13.0

                                                   Lens Flare 13.0

                                                   Liquify 13.0

                                                   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Mezzotint 13.0

                                                   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Mosaic Tiles 13.0

                                                   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Neon Glow 13.0

                                                   Note Paper 13.0

                                                   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Ocean Ripple 13.0

                                                   Oil Paint 13.0

                                                   OpenEXR 13.0

                                                   Paint Daubs 13.0

                                                   Palette Knife 13.0

                                                   Patchwork 13.0

                                                   Paths to Illustrator 13.0

                                                   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Photocopy 13.0

                                                   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Pinch 13.0

                                                   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Plaster 13.0

                                                   Plastic Wrap 13.0

                                                   PNG 13.0

                                                   Pointillize 13.0

                                                   Polar Coordinates 13.0

                                                   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Poster Edges 13.0

                                                   Radial Blur 13.0

                                                   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Read Watermark 4.0

                                                   Reticulation 13.0

                                                   Ripple 13.0

                                                   Rough Pastels 13.0

                                                   Save for Web 13.0

                                                   ScriptingSupport 13.1.2

                                                   Shear 13.0

                                                   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Smart Blur 13.0

                                                   Smudge Stick 13.0

                                                   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Spatter 13.0

                                                   Spherize 13.0

                                                   Sponge 13.0

                                                   Sprayed Strokes 13.0

                                                   Stained Glass 13.0

                                                   Stamp 13.0

                                                   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Sumi-e 13.0

                                                   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Targa 13.0

                                                   Texturizer 13.0

                                                   Tiles 13.0

                                                   Torn Edges 13.0

                                                   Twirl 13.0

                                                   Underpainting 13.0

                                                   Vanishing Point 13.0

                                                   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Water Paper 13.0

                                                   Watercolor 13.0

                                                   Wave 13.0

                                                   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   Wind 13.0

                                                   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                                                   ZigZag 13.0

                                                 

                                                Optional and third party plug-ins: NONE

                                                 

                                                Plug-ins that failed to load: NONE

                                                Flash:

                                                   Mini Bridge

                                                   Kuler

                                                Installed TWAIN devices: NONE

                                                • 22. Re: Can't create or open files in Win8/CS6
                                                  Noel Carboni Community Member

                                                  Ron, I know this could be disruptive, but have you tried a preferences clearing?  The press and hold Control-Shift-Alt immediately upon cold-starting Photoshop thing.

                                                   

                                                  I'm starting to develop the thought that Photoshop could be storing some information derived from what it discovers about the GPU that only a preferences reset can clear up.  Something triggers it to store wrong information, possibly because of a resource issue or intermittent driver problem, and no matter whether the problem is cleared up it doesn't revisit the decision.

                                                   

                                                  If you clear your preferences, you will, of course, have to re-make all your preferences changes that you like that are different than defaults.  I've made a note sheet so that if I have to do so I will remember to revisit all the right settings.

                                                   

                                                  -Noel

                                                  • 23. Re: Can't create or open files in Win8/CS6
                                                    ron_gilchrist Community Member

                                                    Well I tried that before (ctrl+shift+alt) and no luck. Just tried it again, rebooted and still no luck. I also disabled graphics card, restarted the app, and nothing.

                                                     

                                                    This is costing me productivity with my work (I am a user interface web dev) so hope this can get escalated soon

                                                    • 24. Re: Can't create or open files in Win8/CS6
                                                      Noel Carboni Community Member

                                                      I have no idea whether Adobe plans to escalate this issue - you might want to call customer support on that to ensure it happens, and be ready for a potentially trying set of events.

                                                       

                                                      I'm not criticizing, but I'm curious what made you choose to upgrade to Windows 8?  Did you have a compelling reason? 

                                                       

                                                      Many pros/enterprises wait until at least a service pack is released before adopting a new OS.  I've chosen to stay on Windows 7 myself for the time being.

                                                       

                                                      -Noel

                                                      • 25. Re: Can't create or open files in Win8/CS6
                                                        Jeffrey Tranberry Adobe Employee

                                                        If you're having trouble with the shortcut to kill prefs, try manually removing the folder/prefs. Instructions in this video:

                                                         

                                                        http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#Preferences

                                                        • 26. Re: Can't create or open files in Win8/CS6
                                                          ron_gilchrist Community Member

                                                          The prefs deleted no problem. I got the popup and clicked yes. I still can't create or open files. I upgraded to win8 because I needed to run that version of Hyper-V for my sharepoint VMs.

                                                           

                                                          This is likely not an OS issue, but hardware. I deactivated PS and installed it within my win2008 server instance (a VM) and it had the exact same issue.

                                                           

                                                          I will contact support. Thanks all.

                                                          • 27. Re: Can't create or open files in Win8/CS6
                                                            Noel Carboni Community Member

                                                            Makes sense; thanks.  Hyper-V is the one big new thing in Windows 8.

                                                             

                                                            -Noel

                                                            • 28. Re: Can't create or open files in Win8/CS6
                                                              Spawton_Apostate Community Member

                                                              Hi Noel,

                                                               

                                                              My problem is back again. I dont know what is causing it but it seems that a computer reboot usually fixes it, however I cant be restarting my machine every time I want to open a file!

                                                              Here is my system information, if you have any idea what might be causing this I would be very grateful!

                                                               

                                                              I have just tried resetting the photoshop preferences but to no avail.

                                                               

                                                              You suggested that maybe spaeking to customer services might be of use, is it worth me trying that?

                                                               

                                                              thanks

                                                               

                                                              Alex

                                                               

                                                              Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

                                                              Operating System: Windows 7 64-bit

                                                              Version: 6.1 Service Pack 1

                                                              System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                                              Physical processor count: 4

                                                              Logical processor count: 8

                                                              Processor speed: 3292 MHz

                                                              Built-in memory: 7911 MB

                                                              Free memory: 5243 MB

                                                              Memory available to Photoshop: 6984 MB

                                                              Memory used by Photoshop: 70 %

                                                              Image tile size: 128K

                                                              Image cache levels: 4

                                                              OpenGL Drawing: Enabled.

                                                              OpenGL Drawing Mode: Advanced

                                                              OpenGL Allow Normal Mode: True.

                                                              OpenGL Allow Advanced Mode: True.

                                                              OpenGL Allow Old GPUs: Not Detected.

                                                              Video Card Vendor: NVIDIA Corporation

                                                              Video Card Renderer: Quadro 4000/PCI/SSE2

                                                              Display: 1

                                                              Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                                                              Video Card Number: 1

                                                              Video Card: NVIDIA Quadro 4000

                                                              OpenCL Unavailable

                                                              Driver Version: 8.17.12.7619

                                                              Driver Date: 20111006000000.000000-000

                                                              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                                              Video Mode: 1920 x 1200 x 4294967296 colors

                                                              Video Card Caption: NVIDIA Quadro 4000

                                                              Video Card Memory: 2048 MB

                                                              Video Rect Texture Size: 16384

                                                              Serial number: 95478541515462481097

                                                              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                                              Temporary file path: C:\Users\Admin\AppData\Local\Temp\

                                                              Photoshop scratch has async I/O enabled

                                                              Scratch volume(s):

                                                                Startup, 453.6G, 345.4G free

                                                              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                                              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                                              Additional Plug-ins folder: not set

                                                               

                                                              Installed components:

                                                                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                                                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                                                                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                                 AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

                                                                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                                 AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                                                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                                 adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                                                                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                                 aif_core.dll   AIF   3.0   62.490293

                                                                 aif_ocl.dll   AIF   3.0   62.490293

                                                                 aif_ogl.dll   AIF   3.0   62.490293

                                                                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                                                                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                                                                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                                                                 boost_date_time.dll   DVA Product   6.0.0  

                                                                 boost_signals.dll   DVA Product   6.0.0  

                                                                 boost_system.dll   DVA Product   6.0.0  

                                                                 boost_threads.dll   DVA Product   6.0.0  

                                                                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                 CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                                                                 data_flow.dll   AIF   3.0   62.490293

                                                                 dvaaudiodevice.dll   DVA Product   6.0.0  

                                                                 dvacore.dll   DVA Product   6.0.0  

                                                                 dvamarshal.dll   DVA Product   6.0.0  

                                                                 dvamediatypes.dll   DVA Product   6.0.0  

                                                                 dvaplayer.dll   DVA Product   6.0.0  

                                                                 dvatransport.dll   DVA Product   6.0.0  

                                                                 dvaunittesting.dll   DVA Product   6.0.0  

                                                                 dynamiclink.dll   DVA Product   6.0.0  

                                                                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                                 filter_graph.dll   AIF   3.0   62.490293

                                                                 hydra_filters.dll   AIF   3.0   62.490293

                                                                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                 image_compiler.dll   AIF   3.0   62.490293

                                                                 image_flow.dll   AIF   3.0   62.490293

                                                                 image_runtime.dll   AIF   3.0   62.490293

                                                                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                                                 LogSession.dll   LogSession   2.1.2.1640  

                                                                 mediacoreif.dll   DVA Product   6.0.0  

                                                                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                 pdfsettings.dll   Adobe PDFSettings   1.04  

                                                                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                                 Plugin.dll   Adobe Photoshop CS6   CS6  

                                                                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                                                 PSArt.dll   Adobe Photoshop CS6   CS6  

                                                                 PSViews.dll   Adobe Photoshop CS6   CS6  

                                                                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                 TfFontMgr.dll   FontMgr   9.3.0.113  

                                                                 TfKernel.dll   Kernel   9.3.0.113  

                                                                 TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                                                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                                                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                                 wu3d.dll   U3D Writer   9.3.0.113  

                                                               

                                                               

                                                              Required plug-ins:

                                                               

                                                                 Accented Edges 13.0

                                                                 Adaptive Wide Angle 13.0

                                                                 ADM 3.11x01

                                                                 Angled Strokes 13.0

                                                                 Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Bas Relief 13.0

                                                                 BMP 13.0

                                                                 Camera Raw 7.3

                                                                 Chalk & Charcoal 13.0

                                                                 Charcoal 13.0

                                                                 Chrome 13.0

                                                                 Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Color Halftone 13.0

                                                                 Colored Pencil 13.0

                                                                 CompuServe GIF 13.0

                                                                 Conté Crayon 13.0

                                                                 Craquelure 13.0

                                                                 Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Crop and Straighten Photos Filter 13.0

                                                                 Crosshatch 13.0

                                                                 Crystallize 13.0

                                                                 Cutout 13.0

                                                                 Dark Strokes 13.0

                                                                 De-Interlace 13.0

                                                                 Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Diffuse Glow 13.0

                                                                 Displace 13.0

                                                                 Dry Brush 13.0

                                                                 Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Embed Watermark 4.0

                                                                 Extrude 13.0

                                                                 FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Fibers 13.0

                                                                 Film Grain 13.0

                                                                 Filter Gallery 13.0

                                                                 Fresco 13.0

                                                                 Glass 13.0

                                                                 Glowing Edges 13.0

                                                                 Grain 13.0

                                                                 Graphic Pen 13.0

                                                                 Halftone Pattern 13.0

                                                                 HDRMergeUI 13.0

                                                                 IFF Format 13.0

                                                                 Ink Outlines 13.0

                                                                 JPEG 2000 13.0

                                                                 Lens Blur 13.0

                                                                 Lens Correction 13.0

                                                                 Lens Flare 13.0

                                                                 Liquify 13.0

                                                                 Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Mezzotint 13.0

                                                                 MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Mosaic Tiles 13.0

                                                                 Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Neon Glow 13.0

                                                                 Note Paper 13.0

                                                                 NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Ocean Ripple 13.0

                                                                 Oil Paint 13.0

                                                                 OpenEXR 13.0

                                                                 Paint Daubs 13.0

                                                                 Palette Knife 13.0

                                                                 Patchwork 13.0

                                                                 Paths to Illustrator 13.0

                                                                 PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Photocopy 13.0

                                                                 Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Pinch 13.0

                                                                 Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Plaster 13.0

                                                                 Plastic Wrap 13.0

                                                                 PNG 13.0

                                                                 Pointillize 13.0

                                                                 Polar Coordinates 13.0

                                                                 Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Poster Edges 13.0

                                                                 Radial Blur 13.0

                                                                 Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Read Watermark 4.0

                                                                 Reticulation 13.0

                                                                 Ripple 13.0

                                                                 Rough Pastels 13.0

                                                                 Save for Web 13.0

                                                                 ScriptingSupport 13.0.1

                                                                 Shear 13.0

                                                                 Smart Blur 13.0

                                                                 Smudge Stick 13.0

                                                                 Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Spatter 13.0

                                                                 Spherize 13.0

                                                                 Sponge 13.0

                                                                 Sprayed Strokes 13.0

                                                                 Stained Glass 13.0

                                                                 Stamp 13.0

                                                                 Sumi-e 13.0

                                                                 Targa 13.0

                                                                 Texturizer 13.0

                                                                 Tiles 13.0

                                                                 Torn Edges 13.0

                                                                 Twirl 13.0

                                                                 Underpainting 13.0

                                                                 Vanishing Point 13.0

                                                                 Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Water Paper 13.0

                                                                 Watercolor 13.0

                                                                 Wave 13.0

                                                                 WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 Wind 13.0

                                                                 Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                 ZigZag 13.0

                                                               

                                                              Optional and third party plug-ins: NONE

                                                               

                                                              Plug-ins that failed to load: NONE

                                                               

                                                              Flash: NONE

                                                              Installed TWAIN devices: NONE

                                                              • 29. Re: Can't create or open files in Win8/CS6
                                                                Chris Cox Adobe Employee

                                                                IF it requires a machine reboot, it's an OS or hardware/driver problem.

                                                                 

                                                                And your video card driver is way out of date -- check with NVidia for updated drivers.

                                                                • 30. Re: Can't create or open files in Win8/CS6
                                                                  Spawton_Apostate Community Member

                                                                  Thanks for your response Chris,

                                                                   

                                                                  I will update the NVidia drivers.

                                                                  If it is an OS or hardware probelm what sort of action can I take?

                                                                   

                                                                  Alex

                                                                  • 31. Re: Can't create or open files in Win8/CS6
                                                                    Chris Cox Adobe Employee

                                                                    Without knowing what the exact problem is, I don't know.

                                                                    You'll have to troubleshoot it on your system - but the video card driver is the most obvious possibility.

                                                                    • 32. Re: Can't create or open files in Win8/CS6
                                                                      Spawton_Apostate Community Member

                                                                      Chris, after downloading the new drivers the problem seems to have gone away.

                                                                      I hope this is the end of the issue!

                                                                      If it continues to work you are a star.

                                                                      cheers

                                                                      • 33. Re: Can't create or open files in Win8/CS6
                                                                        AdventPres Community Member

                                                                        I had a similar set of issues with photoshop cs6 on new install of Windows 7. After a reboot of the machine photoshop worked fine the first time but if reloaded, Photoshop wouldn't create a new file or open an existing file. I could drag an image in from Mini-Bridge but it would not save. I would have to either keep Photoshop open or reboot the machine any time I wanted to use Photoshop.

                                                                         

                                                                        In my case this was not a preferences issue, GPU issue, nor even a photoshop issue. It was a permissions issue between Photoshop and the OS (Windows 7 64bit). With 7 and now with 8, Windows sometimes doesn't give you all the permissions it is supposed to when you set up the first user (an administrator by default) and using the "Run as Administrator options doesn't correct this.

                                                                         

                                                                        To fix the problem I simply created a new user as an administrator and migrated my preferences and other setting over to the new user. The new user was given full permissions and Photoshop works just fine now.

                                                                        • 34. Re: Can't create or open files in Win8/CS6
                                                                          dodgepong Community Member

                                                                          You're kidding! I have to completely abandon my user profile and create a new one from scratch?

                                                                           

                                                                          I have been having this problem for ages. I will leave Photoshop open while working on something, and ocme back to it and find Photoshop acting strangely, such as not able to do transforms. Then when I restart Photoshop, I can no longer open or create new files, with no error message. It works again after a reboot.

                                                                           

                                                                          My GPU drivers are up to date, and resetting preferences and preventing plugins from loading didn't help.

                                                                           

                                                                          How is this a permissions thing? Howcome it works on boot but not later? Where did you find this information out?

                                                                           

                                                                          EDIT: I found this topic that reported this same issue with 4GB nVidia GTX 680 cards, which I have: http://forums.adobe.com/message/5465547

                                                                          • 35. Re: Can't create or open files in Win8/CS6
                                                                            Freebyrduk

                                                                            I come to the party rather late on this one but I spotted the discussion having had the "files won't open" issue on my Win8.1 PS CS6 machine today.  In the end it dawned on me that, being an avid "startup process tidyer", I'd recently disabled three processes namely:

                                                                             

                                                                            NVIDIA Capture Server Proxy

                                                                            NVIDIA NvTmru Application

                                                                            SwitchBoard Server (Adobe)

                                                                             

                                                                            As soon as I re-enabled these my Photoshop functionality came back.  Not sure which of the above was responsible but maybe something to check if you run into the same problem.

                                                                            • 36. Re: Can't create or open files in Win8/CS6
                                                                              Noel Carboni Community Member

                                                                              I can tell you that Switchboard is not responsible; I haven't had that running since minutes after my Adobe installs and Photoshop opens files just fine.

                                                                               

                                                                              -Noel