15 Replies Latest reply on Feb 15, 2013 2:01 PM by CJRodgers87

    Header error message, very confusing situation

    CJRodgers87

      Hi everyone!

       

      I havent done any serious video editing so I am quite new to setting it all up. I really wanted to do a video montage of old home movies for my wedding next month. So please help! Basically I have used my canon 5d mkii to film my tv and capture some old movies (the quality is quite good actually). Some clips are very short, some are a bit longer (>45 seconds).

       

      Once recorded, I download the .mov files onto my external hard drive (F drive). This is a western digital 1tb USB3 drive. Model number WDBPCK0010BBK-EESN. This came formatted to NTFS. My main adobe suite is installed on my 64gb ssd crucial m4 drive. I only have 4gb of free space left on this which is why i dont store media on it.

       

      The problem starts when trying to import to adobe preimiere pro cs6. If I download the .mov files from the camera to the F drive, then go into premiere pro and click import, the smaller clips import fine but a message saying header error or corrupt file appears and it wont import the larger files (>45seconds).

       

      This is where it gets strange (in my opinion). If I download the files from the camera to my C drive, then import to premiere pro, all the files work, even the big ones! No errors at all. Also, if I transfer the .movs from my C: drive, to my F; drive, and then import them from my F; drive into premiere pro they still work. No errors again. So it just doesnt work if they were imported from the camera to F; drive. I dont understand why :/

       

      My scratch disks are set to F drive.

       

      What is the difference between importing from my camera to C: drive or F: drive? Why does that effect premiere pro?

      Is this a scratch disk problem?

      Is this because my F drive isnt fast enough?

      Is it becuase i need to transode the .mov files first? I was under the impressions this wasn't need with CS6?

      I dont use a graphics card... I just use my i72600k and z68 mobo combo.

       

      What should I do? I could afford one more new hard drive, and I wouldnt mind buying a new ssd and getting a bigger one, and swapping it with my current ssd so the new one holds the operating system and use the 64gb just for scratch files / rendering? However I am very poor right now with paying for the wedding so if there is another option that would be great.

       

      Thanks everyone,

       

      Craig

        • 1. Re: Header error message, very confusing situation
          Jim_Simon Level 8
          I havent done any serious video editing
          I really wanted to do a video montage of old home movies for my wedding next month.

           

          I presume you have hired a professional wedding videographer to capture the event.  I'd recommend handing this part off to him as well.

          • 2. Re: Header error message, very confusing situation
            CJRodgers87 Level 1

            No I can't afford to have any videography done at the wedding. I just wanted to do this as a suprise for my fiance. I have finished all of the photography section of this, Im just stuck with setting up of the video part. I just find it very odd that I can import fine from one harddrive but not another. And I can actually import from the bad hard drive fine, so long as the data was initially transfered to the main drive off the camera. Is it really that difficult that I shouldnt even attempt this?

            • 3. Re: Header error message, very confusing situation
              Jeff Bellune Adobe Community Professional

              Where are your media cache files located?  They're not controlled by the scratch disk setting -- you set their location in Edit>Preferences>Media.

               

              The default is probably on your C: drive.  Try setting their location either to a folder on the F: drive or tick the box to save them next to the media files.  You can always delete them later if you decide you don't like the location.

               

              It may be a good idea to clean the database as well.  The Clean button is also under Edit>Preferences>Media.

               

              Jeff

              • 4. Re: Header error message, very confusing situation
                CJRodgers87 Level 1

                Hi Jeff,

                 

                Thanks for trying to help. They were in C; drive. I moved them to F: drive and cleaned the database but it didnt help unfortunately. The error has changed to unsupported or damged file though.

                 

                Craig

                 

                I dont know if this is relevent, but I tried to play the file with 'windows media clasic' and the error was 'failed to render file'

                • 5. Re: Header error message, very confusing situation
                  JoshWeiss reTooled Level 2

                  I don't think your problem has anything to do with Premiere. For digital card imports, your scratch disks are unimportant, and if they are failing to import or play in certain players, it sounds like something is corrupt on the files themselves or on your disk that you are importing to. You could try to use prelude to do a batch import/conversion of all of your files. But honestly, doesn't seem to be a PP problem at all.

                  • 6. Re: Header error message, very confusing situation
                    Jeff Bellune Adobe Community Professional

                    Do you have Quicktime installed?  If so, what version?  And while we're at it -- what version of Windows?  Is CS6 fully updated (latest is 6.0.3)?

                     

                    Jeff

                    • 7. Re: Header error message, very confusing situation
                      CJRodgers87 Level 1

                      I updated cs6 last night. I have windows 7 64bit. I dont have quick time installed. I have quicktime alternative 1.81. I didnt have it when the problem started so I downloaded it last night and it hasn't made a different either way.

                       

                      If it is possibly just my drive messing it up, does anyone have an idea how I could test this to prove it, or fix it?

                       

                      Thanks, for the help. I really appreciate it.

                      • 8. Re: Header error message, very confusing situation
                        Jeff Bellune Adobe Community Professional

                        Quicktime alternative typically has a reverse-engineered version of QT that is several versions old.  I don't know if it's even being updated any more.  I wouldn't trust it.  Media Player Classic can also be problematic, and the last time I used it, it couldn't do anything VLC couldn't do and some things not as well as VLC.  Try using VLC for most files, and Windows Media Player for AVI files that VLC won't play (such as Lagarith and UT AVI files).  If VLC plays your MOV files from your F: drive properly, then the files are OK (ditto for WMP).  If not, then CJRodgers87 is likely correct about corrupted files.

                         

                        Do the files import correctly directly from the memory card?  It's not a good idea to edit directly from the card, but it may be illuminating to see if the files import OK from there.

                         

                        Jeff

                        • 9. Re: Header error message, very confusing situation
                          CJRodgers87 Level 1

                          I have downloaded VLC. It wont play the problamtic files from F:drive but plays the files premiere pro will too play. However, VLC will play these files straight from the card (however when trying to do this a dialog box first appears to say it is copying to C: drive temporary folder).

                           

                          I couldn't import the files into premiere directly from the cf card, it just wouldnt do it!?

                          • 10. Re: Header error message, very confusing situation
                            Jeff Bellune Adobe Community Professional

                            It's possible your CF card reader is incredibly slow.  Is it an old one? 

                             

                            What are your computer specs (answer the questions in the link below)?

                             

                            Adobe Forums: FAQ: What information should I provide when asking a question on this forum?

                             

                            Jeff

                            • 11. Re: Header error message, very confusing situation
                              CJRodgers87 Level 1

                              Hi Jeff, thanks again for the reply.

                               

                              I am just using a usb cable from the computer to the camera :S is that not good?

                               

                              Computer specs

                               

                              i7 2600k

                              8gb ddr3 ram

                              asrock z68 pro3 mobo

                              windows 7 64bit

                              adobe cs6

                              using built in graphics card

                              crucial m4 ssd

                              wd passport essentials 1tb external drive.

                               

                               

                              all updated

                               

                               

                              **UPDATE ABOUT ERROR - the plot thickens!*

                               

                              I was looking at my C drive and F drive to see if there where any different attributes between them and there was one. "ready for archiving". I dont know if this was a coicidence and it doesnt need clicked, and perhaps I didnt already test this.... but now VLC will play my files directly from F: drive. However, when i import them to premiere pro from F drive i get the same error, and from then on VLC will not play those files from F: drive! The files that do work consistently get .pek (peak) files created to go along with the .mov file, but the files that seem to get corrupted never get these .pek files.

                               

                               

                              It all still work from C drive. It plays in VLC and imports to premiere fine with no errors.

                               

                              i really appreciate this help!

                              • 12. Re: Header error message, very confusing situation
                                Jeff Bellune Adobe Community Professional

                                If I understood you correctly, files that wouldn't work from your F: drive yesterday suddenly started working today, even though you didn't do anything?  This indicates to me that your problems are based on speed-of-transfer issues, as well as files not being ready to be used even though they may be visible in Explorer or File Open windows.  Four clues lead me to that conclusion:

                                1. Your SSD is much faster than your external drive, so read/write operations occur in a fraction of the time.
                                2. You are only having problems with larger files (>45 mins. of video).
                                3. The File is Ready for Archiving attribute only shows up when the file is completely written, has been checked by Windows, and is made available to backup utilities.
                                4. PEK files allow Pr to draw the waveforms in the timeline, and for longer video clips this can take a few minutes. 

                                 

                                My suggestion to you is to start transferring files from the camera to your F: drive (the USB transfer should be OK, but it's going to be slow), and while that's going on, go get a cup of coffee.  Give all the file operations a chance to be completed by Windows before you try to import into Pr. 

                                 

                                Jeff

                                 

                                EDIT: I should add that your USB setup is a huge bottleneck.  If you think about it, the data has to go from the camera through a USB port (2.0 maybe?), out through another USB port to be written to the F: drive, then read back into the computer for playing or editing from that very same F: drive through that very same USB cable, all while the computer is still trying to write more data to the external drive.  It's like a salmon swimming upstream.

                                • 14. Re: Header error message, very confusing situation
                                  Jeff Bellune Adobe Community Professional

                                  reToolednet wrote:

                                   

                                  I'd try a card reader.

                                  Agreed.

                                  • 15. Re: Header error message, very confusing situation
                                    CJRodgers87 Level 1

                                    Thanks for the feedback guys. I am going to get a card reader and a new ssd drive that Ill use just for video projects as its something I want to get into after this anyways. It was the whole reason I bought a 5dmkii but photography started taking over my life rather than video!

                                     

                                    I really apprecaite you taking the time to help a noob! Very kind. As soon as I am more knowledgable I shall help the community back!

                                     

                                    Ill let you all know in a few days how it goes!